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My iD.

Everything you need to know about iD Mobile.

26665 Topics
H
Civilian
HB88Civilian
asked in Community Archive.
Why can't we cap at £0?

Hello. I joined iD with the understanding that they allow capping, which I had with my previous provider as well. What they failed to mention is that it starts at a minimum £5 spend. I find this slightly odd and a little bit unfair. iD - give us £0 capping (pretty please)!

134911
P
Civilian
6 years ago
F
Rookie
FiggisRookie
asked in Community Archive.
I am 2 weeks into first month with iD, how do I leave without losing my number

I am only 2 weeks into first month with iD and feel I made a huge mistake joining them for the 10GB for £10 offer. How do I leave without losing my telephone number and without losing another £10.

3544
F
Rookie
6 years ago
Lasilfide
Civilian
LasilfideCivilian
asked in Community Archive.
Which SIM card after upgrade

I have just received my upgrade phone including a new sim card. Now I'm wondering if I have to insert this new sim card or, as I would like to keep my old number, take my old sim card out of my old phone and insert it into the new phone. Thx for any advice

64172
Lasilfide
Civilian
6 years ago
B
BigD
asked in Community Archive.
SIM card not delivered

Hi I have not received the sim card yet

1081
Mohammed
iD Mobile Employee
6 years ago
Y
Civilian
yumfluffCivilian
asked in Community Archive.
Money taken out of my account but no confirmation email

I’ve tried about 4 times to order a the Uswitch exclusive sim which gives you 8gb for £10 and every time, I’ve got right to the end, typed in my bank details and then the website glitches and i’m back to my basket again. I checked my bank account to see if i’d been charged and it turns out I have, twice (although only 1p), the transactions both say pending but i’m worried that i’ve ordered 2 sims and that they’ll both arrive and i’ll have to pay 2 bills. I haven’t, however, recieved a confirmation email for either of the transactions so that makes me think that it hasn’t worked? I don’t want to try again in case I order another sim but I really need the sim card asap. Pls help![img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/3483ba4b-dfd7-4321-a504-bf41b447d8e4.jpg[/img]

11631
Mohammed
iD Mobile Employee
6 years ago
SyfiBash
Newbie
SyfiBashNewbie
asked in Community Archive.
What locked network phones can i use ID sim in?

Looked all over and im not good with words.. my son broke his phone... im looking for a 2nd hand phone to replace it til christmas... but i cant find info. What phone network locked will ID work in? Found a 02 locked pgone but i dont wanna buy in case it wont work..

41981
Mohammed
iD Mobile Employee
6 years ago
J
Civilian
jasonCivilian
asked in Community Archive.
Outstanding balance

I was checking my remaining allowances and it's showing that I have an outstanding balance of £6 but the bill history is showing they've all been paid. So could someone tell me what the charge is for as my next bill will be £12.

6062
Mohammed
iD Mobile Employee
6 years ago
Spaceystacey
Civilian
SpaceystaceyCivilian
posted in Community Archive.
Three Lion Add-on Topic

Hi, iv just received an email about the "three lions" offer... 90 free minutes, 90 free txt msgs and 90mbs of data. To activate it says to log into id account and activate three lions add on... Only thing is theres no add on appearing on my account... Anyone else got this problem? Thanks

148924
Mohammed
iD Mobile Employee
6 years ago
M
Civilian
Mollie HewisonCivilian
asked in Community Archive.
My iD account won’t let me register

I have tried multiple time to register my iD account so I can keep my phone number. It keeps saying their is a problem has anyone got and tips?

37173
Mohammed
iD Mobile Employee
6 years ago
M
Civilian
maishman69Civilian
asked in Community Archive.
Does iD Mobile support 2G devices?

i've just received my sim card and inserted it into a new Nokia 105 and i only get emergency calls only. tried to register an account online on laptop but is asking for an 8 didget code that i have not got which i'm presuming is sent to my sim card that is not working so how do i resolve this?

35583
Mohammed
iD Mobile Employee
6 years ago
M
Civilian
Max jamesonCivilian
asked in Community Archive.
4G data in Puerto Rico, Gran Canaria?

I have recently come on holiday to Gran Canaria and got myself an iD 8GB SIM so I didn't need to worry about WiFi too much while I was away. When I arrived my iD SIM and my secondary SIM which is Tesco mobile both connected to movistar which I presume is the strogest mobile connection on the island. Upon turning on my data I only managed to get a H+ connection on my iD although on my Tesco SIM I constantly get 4G. Along with this my Tesco SIM get a connection instantly yet my iD SIM takes around 1-3 minutes. I have tried swapping the sim slots and messing around in the settings but Nothing seems to changed at all.

7108
Mohammed
iD Mobile Employee
6 years ago
Fimig
Civilian
FimigCivilian
asked in Community Archive.
Does anyone if i can get a print out of all texts sent from my phone

I need to know if its possible to get a print out of all messages sent from my phone .

5662
P
Civilian
6 years ago
Thompa
Civilian
ThompaCivilian
asked in Community Archive.
Downloading app to phone with a US Google account

Hi there, We spend 6 months of each year in the US and the other 6 months in the UK. Can you please advise how I download the app to my phone which was bought in the USA and my Google account was set up in that Country too. The App does not appear in the version of the Google Play store I see. Why limit the app to just the UK. Thanks in anticipation. regards Allan

1704
Thompa
Civilian
6 years ago
Missbexie
Civilian
MissbexieCivilian
asked in Community Archive.
Another contract

Hi. I have 2 contracts with id for my sons and tried to get 1 for myself today as we are very happy withthe deals we have but I was rejected. Why is this? All bills are paid on time

1552
Missbexie
Civilian
6 years ago
F
Rookie
FiggisRookie
asked in Community Archive.
An activation email for this Community does not contain a clickable link

The email is misleading. You have to copy and paste the link.

11722
F
Rookie
6 years ago
F
Rookie
FiggisRookie
asked in Community Archive.
Password problems and Is there a list of the password special passwords characters on the website

I have been having a nightmare logging into the iD app on my phone despite taking care entering a password that works in my iD account on my laptop. It asks for a Username or email address and password and then rejects it for an incorrect username. I entered my email address and password and by now I have had 5 failed attempts and am locked out for another 30 minutes. There is no option to reveal the password and I cant resize or use the screen in landscape mode. I spoke to someone in customer support and she told me to use exactly 8 characters and did not acknowledge that 8 was the minimum number. My password has a cap letter, 4 small case letters, 4 numbers and a £ symbol as a special character. My first iD password was similar with % as the special character. I tried changing my password again this morning on my laptop before I phoned iD and it rejected my new password about 3 times on the laptop and then it said my actual password was not quite right. That's the one I signed i

59613
Ryan
iD Mobile Employee
6 years ago
abristol91
Civilian
abristol91Civilian
asked in Community Archive.
new sims only customers

can anyone tell me what does this mean ? [h2] [/h2][h2] [/h2]We're pleased to confirm that your order was successful, and has now been dispatched. Handsets and MiFi devices will be dispatched using DPD. You can track its progress here: [url=http://www.dpd.co.uk/content/how-can-we-help/index.jsp]http://www.dpd.co.uk/content/how-can-we-help/index.jsp[/url] SIM only orders will be sent first class via Royal Mail. You can expect delivery within the next few days. [b]Want to keep your number?[/b] If you're upgrading on iD you don't need to do anything to keep your number, we'll take care of it all for you. If you're switching networks, don't worry - keeping your number is quick and easy. You'll have to wait until you have your new SIM, but once you have this you can register using the iD Mobile app or My Account online. Read all about it here: [url=https://www.idmobile.co.uk/help-and-advice/keep-my-number]https://www.idmobile.co.uk/help-and-advice/keep-my-number[/url]. If you've a

1861
Ryan
iD Mobile Employee
6 years ago
M
Civilian
mh7s7nCivilian
asked in Community Archive.
Free Add On??

i ran out of Data and have to wait 7 days for my allowances to refresh i logged into the ID app and it says your free ad on on will be applied within the next 72 hours i havent purchased any add ons so y is it saying a free add on will be applied? and how much data will i get from this add on?

5512
Ryan
iD Mobile Employee
6 years ago
Spiders98
Civilian
Spiders98Civilian
asked in Community Archive.
Contract has ended, is my phone unlocked?

Ive got a new upgrade phone. My last phone was on id, can it be used on a different networks now that its paid off?

2141
Ryan
iD Mobile Employee
6 years ago
S.onions
S.onions
asked in Community Archive.
Early bill payment

So I decide to pay my bill early this month, it’s not due till early August, after paying it and waiting for a while the app and website still say I have a bill to pay in August, it also says they have received x amount of money from me which is the amount I paid in, when it comes to my August bill will they take it from that or my bank?

2501
Ryan
iD Mobile Employee
6 years ago
Hbzl
Hbzl
asked in Community Archive.
Sony XZ1 Compact and 4G in IDmobile and wifi calling

I want to get a Sony XZ1 Compact phone and then a sim from IDmobile, but I am concerned as although the phone is 4G ready, it is not listed on the IDmobile 4G compatible list OR the wifi calling list. Please can someone help?

2471
Ryan
iD Mobile Employee
6 years ago
B
Civilian
BradleyfoldjockCivilian
asked in Community Archive.
Porting an ID number to another ID number

My current ID contract will end in November. I need to take out another ID before then. This means that I will have two contracts with two numbers running together. At the end of the original contract in November, can I port my origina ID number to my other contract? Thanks. S.

1411
Ryan
iD Mobile Employee
6 years ago
R
Civilian
RonaldCivilian
asked in Community Archive.
How to view my data allowance

How can I set up my app to show me my data allowance; without the 8 digit number as in my iPad not phone

1541
Ryan
iD Mobile Employee
6 years ago
M
Newbie
MabelNewbie
asked in Community Archive.
What are the special symbols acceptable in an ID password

What are the special symbols acceptable in an ID password. I have been unable to find them on the site and so far two of the ones I chose are not allowed.

8054
F
Rookie
6 years ago
B
barryh
asked in Community Archive.
Port Issue - No Incoming Communication

I have just ported my number from BT and have received the text saying porting is successfully completed. I can now make calls and send texts and the ported number shows on the receiving phone. However when someone tries to phone me they just get the message welcome to BT mobile the person you have called is not available, texts are not coming through either. I have tried restarting the phone and removing and replacing the sim. Can this be resolved?

3391
Ryan
iD Mobile Employee
6 years ago
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