My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

21034 Topics

Rachl
Civilian
RachlCivilian
posted in Community Archive.

moblie data

Mobile data not working ? It has never really worked good but now its auful im on unlimited data pk i have tried all the usual stuff 

1
Rory
Newbie
2 years ago
Chris Freilich
Civilian
Chris FreilichCivilian
asked in Community Archive.

My mother, in the USA, accidentally created an account, can't reach anyone to cancel it for her.

My mother has dementia, and she somehow managed to create an account, despite living in the US. We can’t access any of the phone support, being in the US.Please help me cancel this account! Chris

1
Rory
Newbie
2 years ago
G
Civilian
GerrybCivilian
asked in Community Archive.

I am not receiving international sms messages, but the other mobile user (anpost.ie-vodafone) is receiving mine.

Looking back. I’ve not received any international sms since porting to ID mobile. They’re not getting any error or unsent comments. Just appears with a timestamp as sent.

2
Ryan
iD Mobile Employee
2 years ago
M
Newbie
maz.hartleyNewbie
posted in Community Archive.

ported number doesn’t show in my dashboard?

In the mobile app why isn’t my ported number showing on the dashboard? The original temporary number shows instead. And I don’t have any phone/network issues. Just the dashboard not showing my ported number.

1
Rory
Newbie
2 years ago
A
Civilian
Amanda1999Civilian
posted in Community Archive.

mobile number

Hii, I’ve got my phone today but can’t activate sim or find phone number. Checked docs with phone and no email has been sent? What do you advise?

1
Rory
Newbie
2 years ago
I
Civilian
id.doby0Civilian
asked in Community Archive.

Pay as you go Top Up expire

HiI’m looking at this topic but it’s not clear to me:You must use your phone for a chargeable event (using minutes, texts or data) or top-up your credit within 90 days. After 90 days of inactivity, you’ll receive a warning alert. This will be via text message, an alert in the iD Mobile App and an automated email to any registered email address advising that you should top-up to reactivate, or you’ll be disconnected in another 30 days.After the 90 days can i make the chargeable event to continue using it or does it gets inactive and i need to put more money?Do i lose my credit after 90 days of inactivity?Even here ID mobile employees contradict themselves One says:You would be notified before 90 days to advise you that the balance will expire soon. After 90 days your balance would be removed.The other:know that if the SIM card is not used within the 90-days, we would send a reminder to the number to notify you that you'll need to make some usage or top-up to continue using services.If y

1
Rory
Newbie
2 years ago
Dave Gordon
Civilian
Dave GordonCivilian
asked in Community Archive.

Roaming in Turkey

Is Turkey included in the inclusive roaming destinations? Confusing as it's Europe but not in the list. Any help appreciated.

1
Rory
Newbie
2 years ago
M
Civilian
mattwiCivilian
asked in Community Archive.

my number won't port from three, it is now a week. what can I do?

three tell me they have ported their side, but id haven’t done anything their side - after a week.

1
Rory
Newbie
2 years ago
C
Newbie
Charlie warrenNewbie
posted in Community Archive.

fraudulant account created under my name

Can I please have assistance regarding account- 12593350. I have received a default notice for this account but I did not create this and need it canceled immediately.  I have recently been a victim of fraud and someone has used my details to open numerous phone lines this is 1/5 that has been done. I have a crime reference number- nfrc22030506313 please can I get urgent assistance. Thank you. 

1
Rory
Newbie
2 years ago
Tonserball
Civilian
TonserballCivilian
posted in Community Archive.

my data isn't working since upgraded sim

My daughters upgraded sim isn't working every time she tries to get on the Internet and has to connect to the home Internet also doesn't work at all when out she has to connect to shops Internet sites it worked fine wit her old sim calls or working fine aswell as texts 

2
Tonserball
Civilian
2 years ago
E
Civilian
Esuh KangCivilian
posted in Community Archive.

CHARGED TWICE

I’ve been charged twice for this month. How do I get a refund??

1
Rory
Newbie
2 years ago
Postman Smith
Civilian
Postman SmithCivilian
asked in Community Archive.

0333 numbers free

R 0333 numbers free from ur mobile phone if not how much would it cost for 45mins 

1
Rory
Newbie
2 years ago
Courtney Woodward
Civilian
Courtney WoodwardCivilian
asked in Community Archive.

Leaving

Hi my number is being swapped over to another service provider. I have been trying to cancel for weeks and I am now being charged eventhough if I left when I wanted to I wouldn't be charged. I am a uni student I broke my phone which is why I've had to get a new one meaning I now have 0 money I cannot afford £30 for you guys and £24 for my new contract. I shouldn't even have to pay £30 since my contract ended with you in January I have been paying the same price since the contract ended. I cannot get in touch with anyone it's stressful. 

1
Rory
Newbie
2 years ago
Joe Shuttlewood
Civilian
Joe ShuttlewoodCivilian
posted in Community Archive.

useless 4G and 5G

As if the service wasn't bad enough I now have to pay an increased price? I'm paying for unlimited everything except I don't even have the pleasure of being able to reliably use my data in my own home! It's honestly useless and the 5G isn't even as good as 4G is SUPPOSED to be. If anything I should be getting a reduced fee due to the complete and utter let down that is your phone service.

2
Rory
Newbie
2 years ago
J
Civilian
J.HoyleCivilian
asked in Community Archive.

Terrible phone signal and unable to get any help from customer service

I received my new phone on the 9th of March and moved over from Giffgaff. Since then I have had very poor phone signal, all my texts are coming back as undelivered and when I call someone it cuts out an awful lot. I checked the signal in my area before signing up to my contract so was under the impression my signal should be good! I never had these issues with Giffgaff. I got in touch with a customer service advisor and was told I would hear back from a tech engineer via email, I am yet to hear back and it has been more than two days since I got in touch. All I received was “If you are still experiencing the issue, please do contact us at www.idmobile.co.uk/contactus and “We need to ask you for more information about the technical issue you raised with us.” via text message. So I've tried opening a new live chat today to be told all your advisors are busy at the moment, I have no idea what to do now tbh...Id really love this issue to be resolved so I can use my phone properly!!!

2
Rory
Newbie
2 years ago
Angela Carpenter
Civilian
Angela CarpenterCivilian
posted in Community Archive.

upgrade gone wrong

i upgraded online from a phone i took out 2017 they are saying im never upgraded that i took out a new line so they are sending debt collectors letters for 2 mths money and now saying im still in contract they keep changing the dates one minute they said yes i can see you upgraded then they say no you took out a new line 

0
Angela Carpenter
Civilian
2 years ago
M
Civilian
Melissa971Civilian
posted in Community Archive.

been charged double for my bill why?

I've come to check my bill as I'll be paying it tomorrow but for some reason I've been charged  double for no reason I have unlimited everything so don't understand why I've been charged more 

1
Rory
Newbie
2 years ago
Mark5555
Civilian
Mark5555Civilian
asked in Community Archive.

FREE TO ROAM IN SOAIN

Can I use my phone to roam free on holiday in Spain with my all-inclusive plan 

3
Emil
iD Mobile Employee
2 years ago
F
Civilian
FozzerCivilian
asked in Your Phone & SIM.

USA Travel

Quite a simple question, I'm off on my holibobs to the US (Los Angeles )  next month is the USA a  “can roam like at home” destination (like it used to be on the parent network Three)  Cheers 

8
Tom
iD Mobile Employee
10 months ago
Jeff Kidney
Civilian
Jeff KidneyCivilian
asked in Community Archive.

being charged for data in hollang

I am in Holland every other day when ime working for 2 weeks I've been charged for data I was tethering my occulus from time to time would that be the reason ...

6
Jeff Kidney
Civilian
2 years ago
H
Civilian
Helen crossleyCivilian
asked in Community Archive.

microphone is faulty

When I make a call the other person cannot hear me, I can hear them clearly. They have to call me back. I have never experienced this with any other phone. It is only since I got my new phone a couple of months ago this as happened. 

2
Rory
Newbie
2 years ago
D
Novice
david987Novice
asked in Pay As You Go.

Phone returned, contract cancelled, no fees due - Why appoint debt collectors?

The phone was never used and box unopened. I spoke to customer service who agreed I could cancel the contract and return the phone as it was within the 14 day return period.They confirmed that it was cancelled and that I simply had to return the phone. No charges due. Phone was returned using Parcel2Go at my expense (£60.26). This was early December last year. No contact has been made from ID Mobile to me since then.  Over 5 weeks later I’m contacted by Overdales chasing a debt I knew nothing about. Various emails with Overdales up until 24th Feb resulting in them saying they were returning my account to their client (ID Mobile)  3 weeks later a new debt collection company CARS UK email me about an outstanding balance with ID Mobile but provide no details.  I have tried periodically to contact ID Mobile unsuccessfully.  I consider the case closed and if ID Mobile have any queries they can contact me directly.   

23
Rory
Newbie
2 years ago
Melstyles93
Civilian
Melstyles93Civilian
posted in Community Archive.

dont understand my next bill

My bill is normally £25.99 a month, I got an email and text saying it would be going up about 78p, I have just logged in to my account and it's gone up £3!!! How and why!?? I didn't get told that price!!

1
Rory
Newbie
2 years ago
DavidQuinn101
Civilian
DavidQuinn101Civilian
posted in Community Archive.

Placed an order the day the price change, ID Mobile will not honour my original order

I placed an order yesterday (15/03/2022) for the unlimited data, minutes and texts, 30 day rolling SIM only for £16 per month.The order was cancelled due to the following:“Unfortunately you didn't meet the credit check criteria required for the contract you requested.”Total lies. I can get approval for a £25k loan through my bank (which I don’t want by the way nor have), so I checked out the deal again today (16/03/2022), guess what? Same deal is now £18 per month as of today.I placed a new order for the £18 per month, and out of pure magic, it’s been accepted:“We have now processed your order. You will receive an update with tracking details once it has been dispatched.”So at £2 more per month, I’m suddenly not failing a credit check. Total lies by ID Mobile. They’ve upped the price after I have placed my order, and not honoured it, they’ve actually cancelled my initial order, then lied about the reason why… I don’t often use this word, but blatant is appropriate in this case.Trying t

3
Kash
iD Mobile Employee
2 years ago
C
Civilian
ClaireHCivilian
asked in Community Archive.

cancel new sim only contract

I can’t use my PAC code from current contract as there seems to be a problem when I put all my details in. I’ve tried many times to speak to someone but can’t ever get connected. I would now like to use the cooling off period to cancel the contract. The process of trying to get responses is too long and time consuming.  I have received the sim but not used it. 

2
Rory
Newbie
2 years ago
Terms & Conditions
Why iD Mobile?