My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

18808 Topics

Ksha
Civilian
KshaCivilian
asked in Community Archive

no 3G or 4G in my area

I got sold the contract in carphone warehouse end of 2020, they said I would have full 4G coverage in my area. Well as we on lockdown I have been using my home broadband for Internet use but lately that has not been working correctly so I have had to switch to my phone Internet which only shows as a H and no 3G or 4G. I have looked on website and it shows for my area that 3G and 4G is not available in my area. I would not have taken the contract out if I would have known this. As ID is not fulfilling the contract that I was originally sold, I should be able to come out if contract? How can I do this. I am happy to return the phone. 

14
Mohsin
iD Mobile Employee
3 years ago
Cris
Civilian
CrisCivilian
asked in Community Archive

setting up MMS

How do I set up my Huawei p10 for sending photos with MMS?

3
Will
iD Mobile Employee
3 years ago
A
Newbie
AutolycusNewbie
asked in Community Archive

sim card activation

Why does it take 24 hours for a new sim card to be activated? That seems absurd in the electronic age.  Particularly bad, as I am only changing from one phone to another but ID cards do not seem transferable - I also have a Giff Gaff card and that can just be moved from phone to phone.  I am thinking of moving from ID as a result

1
Ryan
iD Mobile Employee
3 years ago
KitKatChungy
Newbie
KitKatChungyNewbie
asked in Community Archive

what to do if i have forgotten my old pin?

I have forgotten my old pin so i wanted to change it so that i can assess my account if i forgot my password. How can i change this?

3
Will
iD Mobile Employee
3 years ago
H
Civilian
HeatherJulieCivilian
asked in Community Archive

Replacement SIM not working

Lost my phone, got a replacement SIM - it’s not working. Live chat not available, no email address that I can use, no phone number to call - this is driving me mad. How am I supposed to get my phone to work again?

1
Ryan
iD Mobile Employee
3 years ago
N
Civilian
Naim1233132Civilian
asked in Community Archive

Can't contact customer support

I have been getting charged for a contract for the past few years but I have no way of cancelling it because I no longer have access to the phone or SIM and every time I call the automated service I can’t get through.Could a member of staff please help me?Thanks,Naim

1
Ryan
iD Mobile Employee
3 years ago
R
Civilian
richardtoftCivilian
asked in Community Archive

MMS gateway

Please could someone tell me the name of the MMS gateway.   Thanks.

3
Will
iD Mobile Employee
3 years ago
P
Newbie
PetertinypopNewbie
asked in Pay As You Go

voicemail

Hi whats the number for voicemail

1
Ryan
iD Mobile Employee
3 years ago
Jefferya
Civilian
JefferyaCivilian
asked in Community Archive

if i change from a phone contract to a sim only deal both with id mobile do i need to change sim cards or can i use the same one?

My phone contract with Id mobile finished and I moved to a sim only deal, but they sent me a new SIM card. Can I carry on using the old sim or do I have to move everything over to the new sim?

1
Ryan
iD Mobile Employee
3 years ago
A
Civilian
as93lfc
asked in Community Archive

Is there anything ID Mobile will do about my awful 4G signal near work?

Hi, Can ID Mobile do anything in regards to my poor experience? For example, will there be any improvement to the 4G signal when the 5G infrastructure will be adopted by the network? My internet signal has been poor in general since I got out my phone contract with ID Mobile, but the signal at my workplace in particular has been nothing short of appalling.I work in a busy area of Leeds and I can barely even load social media on my lunch breaks, even when going as far as a 15 minute walk out of the area.In fact, on my drive home, my Google Maps app has to direct me via offline data and only fully connects and updates my route once I have driven a considerable distance away.  I feel like I have been cheated into a 2 year contract as I checked the internet coverage (both at my work and home addresses) prior to making the purchase, and it told me it was very good. This was obviously a lie told to hoodwink me into being locked down for two years. I cannot make a return since my 30 day perio

5
Mohammed
iD Mobile Employee
3 years ago
Tracykarel
Civilian
TracykarelCivilian
asked in Community Archive

Cancel

I have been trying to cancel my contract and have been unable to. I have forgotten my user id and password and no sim card., so if I click on forgot I am sent a code that I cannot access because no sim card. I have tried explaining this to several of your associates. The contract actually ran out in April 2018. I have cancelled the direct debit and now getting final demand notices.

1
Ryan
iD Mobile Employee
3 years ago
G
Civilian
gentlebCivilian
asked in Community Archive

faulty upgrade

I got my upgrade today an A71 which is faulty there is a little green light that flickers on the screen.  I want an exchange.   Carphone warehouse said i need to speak to ID but i cant get hold of anyone?????I would never have renewed my contract had i realised how impossible it is to get help What do i do????

3
Mohammed
iD Mobile Employee
3 years ago
Tambourine
Civilian
TambourineCivilian
asked in Community Archive

Unlocking my old phone

I’m trying to find out how to unlock my old phone, I’ve been going round in circles online for the past hour can somebody please help me 😂😂

1
Ryan
iD Mobile Employee
3 years ago
JenMarMur
Civilian
JenMarMurCivilian
asked in Community Archive

unlock iphone 5s 2017 iD contract

I want to unlock my iPhone but it is locked to iD and I want to use it for another network. I need a NUC code.

1
Ryan
iD Mobile Employee
3 years ago
H
Newbie
HM4Newbie
asked in Getting started with iD.

Invalid Sim Card

On my phone it says invalid sim card. What does network locked sim card mean? And how do I resolve the issue

11
Will
iD Mobile Employee
3 years ago
Dazh
Civilian
DazhCivilian
asked in Community Archive

Dont know my mobile number

I purchased the contract and didn't ever use the I'd simcard in the phone. Need to pay my bill and maybe pay off the contract but as said above I don't have the original sim or I'd mobile nunber

6
Mohammed
iD Mobile Employee
3 years ago
B
Civilian
bobzillagonCivilian
asked in Community Archive

Cannot make a call even though i have unlimited calls .

I was sorting out my mobile banking account and to do that I needed to call a number but every time I try to my phone tells me I have reached my cap even though I have unlimited mins.

1
Mohsin
iD Mobile Employee
3 years ago
A
Civilian
antsteadmanCivilian
asked in Community Archive

cancel my contract

Hi Can someone help me please .. Need to cancel my contract. I don’t need an other phone or sim card.  Ant 

1
Ryan
iD Mobile Employee
3 years ago
A
Civilian
alisontaylorhardyCivilian
asked in Community Archive

Bereavement

Due to the death of the contract holder I need to cancel the contract.   Will someone please contact me? 

1
Ryan
iD Mobile Employee
3 years ago
akatkins
Civilian
akatkinsCivilian
asked in Community Archive

Bereavement

Hello,An account holder with yourself has unfortunately passed away. Could you please contact me with next steps to resolve?Many thanks,Alex

1
Ryan
iD Mobile Employee
3 years ago
M
Civilian
Mart501Civilian
asked in Community Archive

iPhone 6 iD Mobile Unlock

I bought an iPhone 6 from a second hand seller and was wondering how I could get it unlocked? I haven’t got a sim for ID and I don’t know where I could get one.Thanks.

1
Ryan
iD Mobile Employee
3 years ago
S
Civilian
sevastreoana37Civilian
asked in Community Archive

the worst phone company

I have one year since I don't have signal at all in my house and the problem is if someone calling us didn't get the vocal message I send more emails to Id but nothing It was difficult in this period because nobody from Id not answer on the phone like before and I want to mention I used to have 2 monthly sim with ID and 2 contracts OI spend monthly £76 it's a lot of money and when I contacted them they told me is from home but let me mention in one year I bought 2 new Iphone it means is not from the phone .In one email one men who works on ID promising me I will get an discount but when I contacted again on the chat that lady told me to send it prove What proves should I send it I have pictures with no signal on the top on the phone and one line on the bar of the signal I am so upset and disappointed I know they take advantage of this situation and from the fact we can call them 

3
Mohammed
iD Mobile Employee
3 years ago
W
Civilian
willwhiteCivilian
asked in Getting started with iD.

I have just signed up for a sim only but How can I send you the PAC number?

Hi, I’ve just signed up today for a sim only and to keep my old number but I couldn’t find anywhere to insert my PAC number? Please help. Regards, willwhite

1
Ryan
iD Mobile Employee
3 years ago
B
Newbie
bellomagicNewbie
asked in Pay As You Go

sim card

My sim has not arrived and it’s day 6 since I places the order. Can you please help?  thanks.  david. 

5
Will
iD Mobile Employee
3 years ago
yugiohyetagain
Civilian
yugiohyetagainCivilian
asked in Community Archive

Problem with carrier means I'm unable to activate my iPhone 5s

Hello,For some reason, yesterday my iPhone 5s registered ‘no service’, which has been consistent since then. I attempted a factory reset, and now my phone cannot activate at all, and all the advice I’ve found points towards this being an issue on the part of iD. I was wondering if my phone needs unlocking, or a new SIM, or something else.Thanks.Edit: the reason I’m posting here is because there isn’t an option to get in contact with a real person that I can find on the iD website. If there is an option which I’ve missed, I’d very much like to know.

4
Ryan
iD Mobile Employee
3 years ago
Terms & Conditions
Why iD Mobile?