My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

21079 Topics

Nina9643
Civilian
Nina9643Civilian
asked in Community Archive.

My phone is lost in USA

Hi my daughter has an ID account and her phone was left in the plane at Chicago on the 16th August. I cannot Trace it and want to make sure no one has used her account on this date to date.

1
Phil
iD Mobile Employee
5 years ago
Jordybmy g
Jordybmy g
asked in Community Archive.

Sim problems

hello I’ve activated my Id SIM card and all’s that coming up is emergency calls only I have signal but the sim is not active what do I do? Can anyone help? My my phone does accept any sim it’s coming up with the option for ID mobile but saying could not connect

1
Mohammed
iD Mobile Employee
5 years ago
capr_squidpants
capr_squidpants
asked in Community Archive.

no calls/texts

Hi all, i bought a PAYG sim today from a CW store, and just got home. i've put the simcard into my phone (ifCane E1) and it accepts the sim.. but when i try to make calls it just stays a silent line (asking if i want to end call) and doesnt ring etc. when i try to call the number for the sim, you get a message saying it cant take the call.. any ideas?

1
Phil
iD Mobile Employee
5 years ago
C
Newbie
Cheshire CatNewbie
asked in Community Archive.

Porting number to ID but to a new phone that uses a different sized sim card

I want to port my old number to ID from another network. My old number is on an old Nokia A300 which uses a full sized sim. I want to port my old number to my new ID account to use on a new Samsung J3 which uses a smaller sim (and has a different current number which was allocated when I bought the phone last week from Carphone Warehouse). How do I move my old number from my old provider (currently on an old phone and big sim), to a new provider (ID) and a new phone which uses a small sim? I cannot transfer the old sim from my Nokia to my new Samsung because it won't fit.

1
Phil
iD Mobile Employee
5 years ago
Marekuk
Civilian
MarekukCivilian
asked in Community Archive.

Incorrect data allowance?

Hi I have a plan with 10gb dat. In iD mobile app, however, I see only 3.9 GB plus 90MB add-on. Is this a mistake? Thank you[img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/1ee069d4-92c1-4c8e-aaa2-8cbe6cf28583.jpg[/img][img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/920a6152-6c85-4de5-92c5-b660ed29d16b.jpg[/img]

1
Kash
iD Mobile Employee
5 years ago
J
Jon R
asked in Community Archive.

Charged for setting up contract?

I just got an iD sim only contract, and the people at the store needed to check my card was working to set up the account. Turns out the system wasn't working correctly and they had to repeat this several times. I now have 5 £1 charges on my account for that, when they told me this would incur in no cost. Anyone knows anything about this? Thanks.

1
Kash
iD Mobile Employee
5 years ago
W
Civilian
watty05Civilian
asked in Community Archive.

Wifi Calling not working on LG G6

Hello, I'm currrently an ID Mobile customer and recently was made aware that my phone is not on the supported list for wifi calling. Can you confirm if/when the LG G6 will be supported? Thank you.

1
Kash
iD Mobile Employee
5 years ago
S
Civilian
SiSquiresCivilian
asked in Community Archive.

Unlocking Iphone

i had an iphone 5 on contract with ID which i have recently upgraded (still on ID) i would like to pass the iphone onto a family member is it possible to unlock it? Many thanks, Simon

1
Kash
iD Mobile Employee
5 years ago
R
Robin Miller
asked in Community Archive.

Sim in a new phone

Hi I have put my SIM into a new phone (same model as before, old one's screen was smashed), and it is asking me for a SIM password. How do I get hold of this - I've tried 0000 and 1234, but no joy. Thanks Rob

1
Kevin
Newbie
5 years ago
J
jaloas77
asked in Community Archive.

Capped limit - Incorrect data allowance text

I’ve received a text from ID telling me I’ve reached my capped limit on my bill and as such I don’t have sny remaining data allowance. I’ve checked both in the app and in the webpage and in both places it says I still have 1.2Gb, and my expected bill is still on my normal monthly rate, how is that possible?

1
Kevin
Newbie
5 years ago
J
Civilian
jamesh5678Civilian
posted in Community Archive.

Credit check

I want to join I'd however I never borrow money and Id mobile do a credit check so will I be rejected as I don't have a credit score

1
Kevin
Newbie
5 years ago
C
Civilian
cityguynow68Civilian
asked in Community Archive.

Have upgraded my plan, my new sim isnt working, do i need to activate it?

I upgraded from a sim only deal to a 24 month handset contract, when my new sim arrived it wasnt working, do I need to activate the sim before i can use it?

1
Kevin
Newbie
5 years ago
M
Civilian
MikeScazCivilian
asked in Community Archive.

Registration problems & Number transfer

Just switched to iD and need to register so I can transfer my old number (I have my PAC). My new phone is still operating on my old number. When I enter my old number on the registration page an error message comes up as presumably it isn't recognised. When I enter my new iD number I'm told a text has been sent with a security code but obviously I can't receive it as my phone is still on my old number. No agents available for online chats. Can anybody help me stop going round in circles?

1
Kevin
Newbie
5 years ago
AnaGomes
Newbie
AnaGomesNewbie
asked in Community Archive.

Upgrade early

Hi, I really want to upgrade my phone, I've been with you for nearly 1 and half years but can only upgrade on April 2019 on my app. Can I not upgrade early by swapping my current phone? It has no scratches at all and looks like new. Or even for a fee? Thanks

1
Kevin
Newbie
5 years ago
1611rebecca
Newbie
1611rebeccaNewbie
asked in Community Archive.

Transferring phone number

Hi, i just rang up with my pack code in order to get my old phone number transferred to my new id sim. On the phone they said it would take 48 hours to change. I was just wondering, after the 48 hours will i need to reset my phone or take the sim out and put it back in (or something else) or will it just automatically change without me having to do anything?

1
Kevin
Newbie
5 years ago
H
Civilian
HudayfaCivilian
asked in Community Archive.

Does id mobile work for me?

I was wondering how I could find out if ID sim will work on my phone. I'm consideribg moving from EE to ID mobile. I have samsung 6 edge plus.

1
Kevin
Newbie
5 years ago
T
Civilian
taylorpeplowCivilian
asked in Community Archive.

Sim

Can you unlock my sim so it work on a iphone?

1
Kevin
Newbie
5 years ago
L
LukeBeale
asked in Community Archive.

Upgrade within 30 Days

I purchased a new sim card (cancelled old one) with ID Mobile on Sim Only and I've come to the conclusion that I need more data than I have on my current plan. Unfortunately, I can't upgrade to a new plan because of having the new sim card for less than 30 days. Is there any method to get around this 30 day limit to upgrade my plan?

1
Ryan
iD Mobile Employee
5 years ago
BevF
Civilian
BevFCivilian
asked in Community Archive.

Tracker set up

I have an id sim for a tracker. In order to enable it its asking me to send command to sim. Command is - pw 123456 apn apn username password MCCMNC #. I have no idea wot to do...can anyone help? Many thanx x

1
Ryan
iD Mobile Employee
5 years ago
B
Civilian
benclaytonCivilian
asked in Community Archive.

Questions surrounding upgrades

I wish to upgrade my sim only pay monthly contract to another sim only deal. I can do this by clicking on the 'iD Sim Only Deals' option on the bottom right of the Upgrades screen. The questions I have surrounding getting an upgrade of a sim only contract are: Will I get to keep my own number? Will iD send me a new sim in the post? Or will it just automatically update my current sim? (Hoping for the latter). Thanks, Ben

1
Phil
iD Mobile Employee
5 years ago
G
Gwright1971
asked in Community Archive.

Accessing the app

Has anyone experienced problems accessing the app? I keep getting the message "no valid content to display"

1
Phil
iD Mobile Employee
5 years ago
D
daniella.skinner
asked in Community Archive.

new sim

Hi, I want to order a new sim card from ID, my question is, when will my contract start? As soon as I order my sim or when it arrives or when i insert it in the phone? I'm asking this as i'm wondering whether i can order it in advance as i dont want to be without calls/data when my current one ends (current is with a different network). Also how long does it take for the sim to be delivered? Thanks :)

1
Phil
iD Mobile Employee
5 years ago
E
Civilian
esthersselvaCivilian
posted in Community Archive.

cancel contract when am overseas

My two year phone contract has ended on this July. I want to cancel the rolling contract as soon as possible but couldn't reach anyone to get help online or by phone. I am currently living overseas and found it's extremely difficult to get this resolved. Can anyone here help me please? I'd like to know what is the easiest and quickest way to cancel my contract while am living abroad. I've already been charged an extra month fee without using it at all. If iD doesn't respond to me promptly I reckon the charging will just keep going on... Any help would be appreciated. Thank you.

1
Phil
iD Mobile Employee
5 years ago
D
darren791
asked in Community Archive.

Multi Sim Account

Hi. I’m currently with Tesco Mobile with 4 sim only contracts (myself and family). These accounts are all accessible via the app under one login and are billed via one direct debit. Would this be the same with idmobile? Thanks

1
Phil
iD Mobile Employee
5 years ago
V
Civilian
VexedCivilian
asked in Community Archive.

Unable to reset password

Long story - short. Created and registered my new account for my new sim, logged in successfully, but when I tried logging in a second time I must have forgotten my password *. I've tried the password reset routine several times but I do not receive the tea with the code to proceed further. What's the next step? (* Actually I didn't forget because I I use the auto login facility on my Mac.)

1
Phil
iD Mobile Employee
5 years ago
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