My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

21066 Topics

Katygove22
Civilian
Katygove22Civilian
asked in Community Archive.

PAC code

Can I have the PAC code for my sim. Then use my number in another phone. And keep this contract with my another number if possible

1
Ryan
iD Mobile Employee
5 years ago
A
Aislingfin
asked in Community Archive.

Moving network

Hi, I’m moving from Ireland to London on the 20th September and am looking to move to ID. I have an unlocked phone, so do I just have to buy a SIM card or do I already need a uk number ?

1
Ryan
iD Mobile Employee
5 years ago
Fdickinson11
Fdickinson11
posted in Community Archive.

Upgrade

I would like to upgrade my phone as I have lost it a few months ago and still paying my contract thanks

1
Ryan
iD Mobile Employee
5 years ago
Cristian
Civilian
CristianCivilian
posted in Community Archive.

I Need An Order Update

HI I make yesterday a order about one Huawei p20 lite. I want to see if it's everything ok

1
Ryan
iD Mobile Employee
5 years ago
Aromatic
Civilian
AromaticCivilian
asked in Community Archive.

Premium Phone Number Charges

Does any one know what numbers are not included in the iD package. I have unlimited min & Text in my package, but not sure what numbers are not included Other then premium numbers for instance is 0871 included or not. If you don’t know, where do I find out.

1
Ryan
iD Mobile Employee
5 years ago
JoJo999
Civilian
JoJo999Civilian
asked in Community Archive.

Can you have two accounts on your dashboard?

I already have an account and phone with idmobile, I have just signed up to another contract with a new handset. I can't set it up because it thinks I have already done it. Can you have more than one contract on the same dashboard?

1
Ryan
iD Mobile Employee
5 years ago
P
Civilian
phoneuserCivilian
asked in Community Archive.

How to activate SIM

Hi, I got my replacement sim over a week ago and I'm yet to activate it because the live chat is never online. If anyone can help that would be greatly appreciated.

1
Ryan
iD Mobile Employee
5 years ago
zac steel
zac steel
asked in Community Archive.

Can't use my SIM in a new phone

i have just put my sim card in a new phoe and its comming upp whith an unlock screen and i dont know my code. PLZ help

1
Ryan
iD Mobile Employee
5 years ago
Rach30
Civilian
Rach30Civilian
asked in Community Archive.

HTC Does not charge

I have a htc u play phone which I need to upgrade early as I constantly have to have it on charge

1
Ryan
iD Mobile Employee
5 years ago
Rach30
Civilian
Rach30Civilian
asked in Community Archive.

upgrade

How come you have this to help people but no on ever gets an answer whats the point you tell me and what are we paying for apart from a rubbish service

1
Ryan
iD Mobile Employee
5 years ago
A
ammarbaker
posted in Community Archive.

Voicemail

My voicemail not working?

1
Ryan
iD Mobile Employee
5 years ago
trident73
trident73
posted in Community Archive.

informatio on plan

I`m considering your 1 month 8 gb data 500 minutes contract @ £8.00. it`s essebtial that I can teyjer this data to a computer, is this possible?

1
Phil
iD Mobile Employee
5 years ago
Ollie745
Ollie745
asked in Community Archive.

Activate replacement sim

I need to activate my replacement sim but there is never any free agents on the live chat.

1
Phil
iD Mobile Employee
5 years ago
marcella98
marcella98
asked in Community Archive.

previous address

hi, i'm trying to buy a sim card on the website but it's asking for my previous address, which wasn't in the UK and the website doesn't accept that. Wanted to ask this on the live chat but the contact page doesn't have a link to it for some reason.

1
Phil
iD Mobile Employee
5 years ago
lcaldwell
lcaldwell
asked in Community Archive.

Unlocking iPhone SE after contract has ended

Can anyone help with how I go about unlocking my iPhone SE now that my 2 year contract has ended? Thanks

1
Phil
iD Mobile Employee
5 years ago
S
St Barbara
asked in Community Archive.

Roaming

Have been told I have used 80% of cap despite not having used calls or text whilst on holiday in Spain and only hotel wifi why? cant find where to get help direct from ID

1
Phil
iD Mobile Employee
5 years ago
Wilsonnatasha117
Wilsonnatasha117
posted in Community Archive.

Cancelling my SIM card.

I rang up last week and cancelled my ID mobile SIM card and I've just been sent a bill through the door as if it hasn't been cancelled.

1
Ryan
iD Mobile Employee
5 years ago
GlennCarmichael
Civilian
GlennCarmichaelCivilian
asked in Community Archive.

Voicemail bug

I constantly have a red dot on my voicemail symbol, which tells me I have a voicemail. When I really do have a voicemail, I listen to it and then delete it (press #3), but the red dot remains. This is very frustrating and means that I can easily miss important voicemails. Today, I discovered that even though I have consistently deleted voicemails, when I go to voicemail and press #1 it will play through all the voicemails that I have received since I became an ID Mobile user. So, it seems that the voicemails have not really been deleted. My phone is an iPhone 5s.

1
Phil
iD Mobile Employee
5 years ago
gearbox162
Newbie
gearbox162Newbie
asked in Community Archive.

You have the G6 play and G6 Plus....where is the G6?

You have the G6 Play and the G6 plus being sold. You do NOT have the G6 standard though. How come??

1
Phil
iD Mobile Employee
5 years ago
M
Civilian
mrleesheridanCivilian
asked in Community Archive.

No mms outside of imessage iPhone 6

Hi guys im having exactly the same issue as contained in this below thread. Can anyone help pls? resolution was done outside of the forum so I’m none the wiser, I don’t want to have to leave the network to fix this [url=https://community.idmobile.co.uk/ios-27/no-mms-sending-and-no-apn-editing-558]https://community.idmobile.co.uk/ios-27/no-mms-sending-and-no-apn-editing-558[/url]

1
M
Civilian
5 years ago
Tishtash
Tishtash
asked in Community Archive.

Register account

Hi I’m trying to register a sim and it keeps saying not all details are correct ?

1
Ryan
iD Mobile Employee
5 years ago
M
Civilian
mmburrows
asked in Community Archive.

Mobile call charges

Will I be charged for ringing Spain from the UK , or will it be from my allowance.

1
Phil
iD Mobile Employee
5 years ago
Carol21
Carol21
asked in Community Archive.

Issues Placing order

For some reason my bank sort code isn't being recognised and so I'm not being allowed to complete the payment part of placing my order - any ideas?

1
Mohammed
iD Mobile Employee
5 years ago
B
BigHungryChicken
asked in Community Archive.

Visual Voicemail for iPhone

I know you currently do not support Visual Voicemail but is there any chance you could add support for this? As I would find it very beneficial

1
Mohammed
iD Mobile Employee
5 years ago
HGV
HGV
asked in Community Archive.

From o2 to ID

Hi. I cancelled my o2 contract and it will end in next 30 days. What is the best action to transfer my number from o2 to ID mobile? I know that PAC is valid for 30 days. If I transfer my old number before my o2 contract expires will it be OK? Or they (o2) let it go after my last day with them even if I request transferring for example today? Another one: If I buy my new ID contract today is there any dead line to transfer a number from another network? Or that can be done anytime during my contract?

1
Ryan
iD Mobile Employee
5 years ago
Terms & Conditions
Why iD Mobile?