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Everything you need to know about the 3G switch off

1 year ago

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My iD

My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

21083 Topics

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Recent feedback. Most replies Newest first

BeppeCivilian

asked in Community Archive.

Fraud Account in my name

I am not an ID mobile or Carphone Warehouse customer but have just received a letter regarding an account that has been set up in my name, and a final demand notice. This looks like an identity theft and I would like your company to immediately close the account on my name. The chatbot on the IDMobile websited does not provide the answer I need and I cannot find an email to contact or a number to call where it is actually possible to speak to someone. How do I go about reporting this and get the account closed right away?

LucyWebbCivilian

asked in Community Archive.

Double Payment made - refund required

Hi I paid my bill online 2 days ago and have noticed that 2 payments have gone out my bank and both cleared. please could I have a refund for one of the payments. I do not have a direct debit set up so don't understand why this happened.Thanks

Littleun54Civilian

asked in Community Archive.

Return faulty

I have returned a faulty upgraded phone which was organised on line, following the instructions from the Chat team, it was a Samsung A51 which kept kept randomly updating the screen when not being touched. The phone was sent registered post and has been signed for. I enclosed a letter outlining the issues and asking for information about how replacement will be sent.I have had no communication from ID, I have contacted the Chat team again who have raised a complaint but I still haven't heard anything. I am very frustrated that I am paying for a phone that I haven't got and have no idea when I will get it.

TartanCivilian

asked in Community Archive.

Issues randomly silent when answering calls

Hi i have two ID Mobile account both have started have the same issue about 2 weeks ago. When receiving or dialling call the sometimes line is silent and you can here the other person but they cant here you after a few attempts it then work. just to also add what I've said before the fact there is zero telephone support and the chat is a joke is a terrible why to run a business. I will be leaving asap.

ChimiCivilian

asked in Community Archive.

Do Voice Add-Ons minutes also work for international calls?

Hello. As stated in the title, do the voice addons also work on international calls, since my plan already has unlimited minutes for UK numbers. Thanks!

Prorider41Civilian

asked in Community Archive.

SIM card hasn't arrived

Ordered SIM card on 3rd of December and it’s now 16th December. Your website states that it takes about three working days to be delivered. Received my bill before I’ve even got the SIM installed and able to use your service. Not impressed.

StewColCivilian

asked in Community Archive.

PAC Code problem

I am swapping over from o2 on a sim only deal and have got my PAC from O2.When I entered the details in the form on the ID site, I got a text message telling me that there was a problem with either the PAC, ID number or transaction number. I have tried to re-enter them again, but the site won’t allow me to?

MartynaGlowalaNewbie

asked in Pay As You Go.

Mrs Martyna Glowala

Hi I have problem with my billing. I’m pay twice every months. I have new contract and every months they charge me for old bill. I cancelled old bill and contract and now I can’t call … I can’t understand what’s going on? I try to call to ID all day but that’s impossible and I chatted with someone but still not helping. I’m very disappointed about this situation . Really I haven’t a time for all day to call you. I’m paying my new bill so why they blocked me ?

Jcdobson123Civilian

asked in Community Archive.

issues transferring number

I have just taken out a new contract with ID mobile. I have the PAC code from my old provider and have tried to transfer my old number to my new phone. I am using the correct details and it says PAC number or mobile number incorrect, but they are not. This is extremely frustrating! Please can ID team support?

Warden77Civilian

asked in Community Archive.

Unlock iPhone SE for use on another network

I need to unlock the iPhone SE as purchased from ID for use on another network. Can you please assist?

Rene ObukaCivilian

asked in Community Archive.

cancel my plan

I had problem with my sim in April 2020. I continued to pay for about 4 months. Unfortunately there was no one available to fix my contract. I was unable to make calls or send text or browse with my phone for 4 month. I have a new sim contract. I want to know what would happen and this is not my best means of communicating. I have sent a letter already to Id mobile

DYoungCivilian

asked in Community Archive.

Moving number

Yesterday I have provided my PAC, surname, transaction ID, old number (to transfer) and temp ID mobile number to port my number. I have a screen shot of what I supplied. I am told that there was a problem with one of these and to contact you – I have checked several times are they are correct. I have contacted Three and they tell me that iD has used the PAC and the number is now moved from Three to ID. I must have my new number transferred today. Please can you help.

asked in Community Archive.

transfering my old numer

I can’t transfer my old number. I’ve got my pac code from my old provider and I’ve tried the transfer on both the app and online and it won’t work. Keeps saying it’s unsuccessful! Really frustrating as I’ll have to pay for my old contract as well as my new on if this transfer isn’t completed soon. Please help!

VicGCivilian

asked in Community Archive.

Faulty phone and need help on getting a repair

My daughter’s phone has become faulty. Certain buttons and functions have ceased to work. We purchased her phone at the end of June 2020 so are well within the warranty period. I am however finding it very difficult to contact someone from your company. A phone number would be helpful. We require a repair or replacement handset please. It is an apple iphone 11.

TriciapCivilian

asked in Community Archive.

proof of purchase

I need a proof of purchase please

michal94Civilian

asked in Community Archive.

don't have an option to upgrade to iphone 12

Hi, I am eligible for update, but for some reason I cannot see a phone that I would like to upgrade to (iphone 12), despite it being availabe if I wanted to buy a new contract. Best

Ian CornwallCivilian

asked in Community Archive.

Cancel plan but forgotten password.

My 24 month plan ends on 02 Feb 2021. I’ve received an email which confirms this and offers me options. I want to cancel my plan. I’ve forgotten my password to cancel through my on-line account so I’ve been sent a code to re-set my password. My handset however is in my student digs in Birmingham which is in lockdown, How can I inform ID mobile I intend to cancel without access to my phone?

WaynespillNewbie

asked in Community Archive.

Not able to send emails on mobile data

HiMy Samsung s10+ will not send emails unless I am connected to Wifi.My partner has the same sim as me , if I put her sim in, I can send email.I have already replaced the sim with a new one , it still won't send email, any help would be appreciated.

asked in Community Archive.

unlocking iphone 6

hi ive brought an iphone from ebay not knowing it was locked to ID mobile, I already have a contract sim to put in it with another provider. can you please unlock my phone i dont have any details other than first name of person who sold it; however i can provide receipt of purchase.. I can provide all the details of the phone if required

fortunookieCivilian

asked in Community Archive.

ID cancellation last bill

Hi, I have ended my plan a few months ago and I received my bill a month ago. I have then cancelled my direct debit a couple of weeks back. I received an email saying I should set it up back in order to pay anything left.However I have already received my final bill and I cannot open a closed account. How can I be sure I paid everything? I cannot contact the number available since I am stuck abroad because of COVID… (from abroad it is not possible to join +44333037777)

Tre AgombarCivilian

asked in Community Archive.

upgrade

I ordered a upgrade recieved the confirmation email straight away & heard nothing since?Tre Agombar

Mrgordon123Civilian

asked in Community Archive.

samsung note 20 ultra

Hi, I have a upgrade due now but when I check for the Samsung note 20 ultra its not In stock. Do you know when it will be in stock? I have checked carphoneware house and its in stock there.

nick.j.armstrongCivilian

asked in Community Archive.

Order out of stock for S20 Cosmic Grey

HiI received an email to contact ID mobile to contact them if unable to wait or see if another option.There is another colour that would be fine. Can I change the order to the other colour?My contract with another supplier runs out this week and I need to get this sorted, so I’ll have to cancel the order if it can’t be changed.Thanks for your helpNick

asked in Plans & Upgrades.

upgrading to the iPhone 12

I get a upgrade on Monday but I pay 24.63 now but I what the iPhone 12 but it is 36.99 will it be ok

NicolejkCivilian

asked in Community Archive.

Problem with PAC transfer

I got a message to say there is a problem with the PAC transfer and to contact customer service

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