My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

21057 Topics

F
Rookie
FiggisRookie
asked in Community Archive.

I want the 10GB for £8 plan but only way seems to be via an upgrade

I have been with iD Mobile about two years on the £10 for 10GB plan with limited minutes. I noticed a couple of weeks ago that there was unlimited minutes and texts for the same amount. I switched to that plan two weeks ago.  Today I noticed in Uswitch that that plan is now £8. I tried to switch to it but am not allowed to within thirty days of my plan switch.  By going through Upgrade and selecting SIM Only deals, I can ‘buy’ the plan but that seems to be for new customers.  What happens if I continue with the upgrade option. Will I end up with 2 plans for the same mobile number.  Should I wait ‘til the end of the month and switch to the 10GB for £10 plan.  How long will the plan be on offer.

8
Will
iD Mobile Employee
3 years ago
D
Civilian
D.CotteCivilian
asked in Community Archive.

Phone Not Charging - Repair Question

I have a Samsung A40 which we received in July 2019 and was an upgrade from my existing sim only deal. The phone has stopped charging through lockdown but there was no one to contact and you weren’t accepting phones for repairs. I still can’t see the correct channel to arrange for this apart from iD Community so could someone point me in the right direction as my son has been without his phone for months now and is having to use an old phone we had.

8
Mohammed
iD Mobile Employee
3 years ago
M
Civilian
Mat CarleyCivilian
asked in Community Archive.

My order hasnt been processed and 24h has passed

I haven't had my order processed yet and 24hours has passed. I just want to know what is happening? And when do yo expect to deliver the phone?Thanks 

8
Ryan
iD Mobile Employee
3 years ago
P
Civilian
P.CurdCivilian
asked in Community Archive.

How do I contact iD Mobile

Phone number for id.so I can talk to someone. 

8
Mohammed
iD Mobile Employee
3 years ago
M
Civilian
MoiraCivilian
asked in Community Archive.

no network coverage to make phone calls and can't use data at all - what are we paying for?!

Have done all the usual checks and nothing works - this is a terrible waste of money

8
Kurtph1969
Newbie
3 years ago
J
Civilian
JLabs05Civilian
asked in Community Archive.

NHS Unlimited Offer Question

NHS unlimited data. I applied over 2 weeks ago for my NHS data and was informed a text would be sent within 48 hours...which it wasn't. I have done the process again but don't want to wait a further 48 Hours just to see if a text may it may not come through again. Is there some one who can help with this please

8
Will
iD Mobile Employee
3 years ago
C
Civilian
Callum PalmerCivilian
asked in Community Archive.

Cancelling sim only contract with no access to phone

Hi, need help urgently. I have not been using my sim only contract as I no longer have access to the phone it was on. I cannot log in to my account as I have forgotten the username/password and the reset function only sends the reset to the phone which I cannot access as mentioned above.Due to getting nowhere I cancelled the direct debit and you have then threatened me with penalties and it effecting my credit rating. There is no one to speak to and that chat bot on your website wasn’t helpful.I posted on your Twitter and was told to come here. Please help.Callum

8
Ryan
iD Mobile Employee
3 years ago
Daleorlando33
Civilian
Daleorlando33Civilian
asked in Community Archive.

Covid 19 - My redundancy

Hi there, this will be my second time asking this question. pleaee can I speak to someone about my bill. I have lost my job and will need assistance with arranging a payment plan on my account until I find work.  please contact me Dale

8
Will
iD Mobile Employee
3 years ago
J
Civilian
JulianHCivilian
asked in Community Archive.

Direct Debit not taken

My Direct Debit was supposed to be taken today, it wasn’t, I’ve checked the details and they are correct, my account is now showing an outstanding amount, I am happy to make a card payment if necessary, but I’m not sure what the best course of action is.   many thanks

8
K
Civilian
3 years ago
C
Civilian
CaomhanlCivilian
asked in Community Archive.

Problem upgrading a sim only deal

Hi there,I am a current ID Mobile customer with a sim only deal. On thursday past (2 days ago) I upgraded to another sim only deal advertised on the app. I presumed it would just be a matter of upgrading and the tariff changes; however, since yesterday I have not been able to connect to the network and have received a few messages saying a sim has been posted and activated (haven't received anything in post). I am away for a week without access to a network. Very poor and extremely inconvenient. Would appreciate some advice.

8
C
Civilian
3 years ago
bahkti
Civilian
bahktiCivilian
asked in Community Archive.

I can't upgrade my tariff

I’ve tried both in the app on my tablet (using the ID Mobile app) and on my laptop to change my plan and it won’t let me. They both keep saying ‘Sorry, something went wrong. please try again’ I have tried at all times of the day and it won’t let me. I keep getting the same thing. I pay by direct debit (as am a Pay Monthly user) and have never been in debt. Why won’t it let my go to a higher usage allowance?  It’s making me want to leave for a better deal.

8
Mohammed
iD Mobile Employee
3 years ago
S
Civilian
soooCivilian
asked in Community Archive.

Network problems? can't call outbound

Hi I’m trying to make outbound calls and none are connecting. I’ve tried mobiles and land lines but cannot get the calls to connect. I’ve even tried my husband, who is also with ID Mobile and that’s not working either. The message I get is Not registered on network. I am working from home, so this is serious. Please assist. 

8
Will
iD Mobile Employee
3 years ago
Luan
Civilian
LuanCivilian
asked in Community Archive.

Account in default

I have a default on an old account that I want to clear but have no id number?

8
Ryan
iD Mobile Employee
3 years ago
David Lauder
Rookie
David LauderRookie
asked in Community Archive.

Scam alert

I received a private message in the community. The woman says she was looking for someone honest and she saw and looked through my profile and I was that person. She then ask me to reply to her email address, not in the community. This is most likely a scam and I will not fall for it

8
Emil
iD Mobile Employee
3 years ago
G
Civilian
Geoffrey McCCivilian
asked in Community Archive.

Why is my SIM card not working?

Is this for real?

8
Mohammed
iD Mobile Employee
3 years ago
V
Civilian
VCartmellCivilian
asked in Community Archive.

Problems with live chat

Has anyone else had a problem access live chat?  I don’t seem to be able to access it at all.  I have tried calling iD, but I get an automated response, which tells me to use the live chat or iD Community!  Any suggestions on how to speak to someone would be gratefully received.  Thank you.

8
Kevin
Newbie
3 years ago
R
Civilian
Roger RogetCivilian
asked in Community Archive.

Can no longer receive or send phone calls from home (London W8)

I have used ID mobile for about 4 years very satisfactorily but can no longer make or receive callsfrom home in London W8. Coverage is shown as excellent on maps.(I can receive/send if I move outside the block of flat)What is the reason? and hopefully this is temporary. Your advice please(Online chat was quite useless on this occasion)

8
Mohammed
iD Mobile Employee
3 years ago
S
Civilian
Shabaz popCivilian
asked in Community Archive.

I'm having problem with my coverage and getting no service

How do I contact u ?

8
Will
iD Mobile Employee
3 years ago
ajaxer
Civilian
ajaxerCivilian
asked in Community Archive.

extra payment this month?

Why am I being billed this month when my contract ends on 11thOctober and I have already made 24 payments?

8
ajaxer
Civilian
3 years ago
R
Civilian
rdcjackoCivilian
asked in Community Archive.

Conflicting price

Contract at an end and id offered a sim only at £6 per month with 3gb but when I logged in to accept it was only 1gb. The 3gb was £7.

8
Will
iD Mobile Employee
3 years ago
U
Civilian
UddieangelCivilian
asked in Community Archive.

can't call a particular landline number from mobile only

I have recently been have issues calling my parents landline from my mobile.Their landline is working perfectly and can receive calls made from other phones.They have not accidentally blocked my number.When I try to call from my ID mobile, it simply cuts out straight away and doesn't ring/connect.Please help resolve this.

8
Mohsin
iD Mobile Employee
3 years ago
Delboy1953
Newbie
Delboy1953Newbie
asked in Bills, Payments & Charges.

data allowance incorrect

I recently got a new phone , and a new contract . The new phone has a data allowance of 10 gb , but the ID Molbile app i have installed shows I have only an allowance of 5gb . What should I do ?

8
T
Newbie
1 year ago
I
Civilian
IdsoslowCivilian
asked in Community Archive.

why is id mobile internet so slow?

Why is Id mobile Internet so poor in tilbury Essex? (Apparently a good area for coverage?) this is so poor that it’s not even funny it’s just plain daylight robbery, thank god for the cooling off period, worst mobile phone provider in human history

8
Rory
Newbie
3 years ago
ASJ
Civilian
ASJCivilian
asked in Community Archive.

Upgrading & Upfront Costs

morning, i have 4 accounts with ID one is due an upgrade today and another on 09.10.2020.i wish to remain loyal to ID but do not want to pay for a handset, please can someone contact me today to discuss. i have seen many other deals with other providers that are appealing so i wanted to give you the opportunity to offer me something better than what you have already, regards Marc

8
Mohammed
iD Mobile Employee
3 years ago
E
Civilian
EllamcgertyCivilian
asked in Community Archive.

My SIM Card has not been delivered still

I ordered a sim card on the 4th and am yet to receive it, it should’ve arrived yesterday following the online guidelines. I have had direct debit and confirmation emails to say the sim was dispatched and to provide me with my number/pin details. I have tried the online chat service and calling your number but have not been able to speak to anyone, it is all automated responses. My current sim contract ends tomorrow so I will be without a phone and need it for work purposes. Can you advise when I expect to receive the sim? 

8
Mohammed
iD Mobile Employee
3 years ago
Terms & Conditions
Why iD Mobile?