Skip to main content
Solved

extra payment this month?


ajaxer
Community Member

Why am I being billed this month when my contract ends on 11thOctober and I have already made 24 payments?

Best answer by Mohammed

Hello @ajaxer,

Au contraire, cancelling the Direct Debit will not cancel the contract and you’d need to provide 30-days notice if you wanted to cancel your account.

You can do this by submitting 30-days notice via the iD app from selecting My Account > End my plan

 

Alternatively, you can request a PAC code by texting PAC to 65075 to get a PAC code and using it and the number will switch to your new network.

Or STAC to 75075 to get a STAC code and give it to the new network to cancel without keeping the number.

 

If you still need help with cancelling, please let us know and we can PM you so we can process a 30-day disconnection instead.

You are liable, as per your Terms & Conditions for the line rental on this contract until you submit a disconnection.

 

We also notify you in the last 10-40 days of your contract to confirm the end date, best available upgrade, as well as the option to switch to SIM-only for all handset contracts.

 

Mohammed

View original

8 replies

Ryan
iD Mobile Employee
  • iD Mobile Employee
  • 4570 replies
  • October 9, 2020

Hi @ajaxer,

Have you given us your 30-days notice period of wanting to leave? If so and this period passes your minimum term date, you will still be billed up until the disconnection happens.

Ryan


ajaxer
Community Member
  • Author
  • Community Member
  • 0 replies
  • October 9, 2020

Hi

  As my contract finishes this Sunday you should have informed me,not vica versa.

   i have solved the problem by cancelling the direct debit ,and I will have nothing to do with 

    ID or Carphone warehouse ever again.


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • October 12, 2020

Hello @ajaxer,

Au contraire, cancelling the Direct Debit will not cancel the contract and you’d need to provide 30-days notice if you wanted to cancel your account.

You can do this by submitting 30-days notice via the iD app from selecting My Account > End my plan

 

Alternatively, you can request a PAC code by texting PAC to 65075 to get a PAC code and using it and the number will switch to your new network.

Or STAC to 75075 to get a STAC code and give it to the new network to cancel without keeping the number.

 

If you still need help with cancelling, please let us know and we can PM you so we can process a 30-day disconnection instead.

You are liable, as per your Terms & Conditions for the line rental on this contract until you submit a disconnection.

 

We also notify you in the last 10-40 days of your contract to confirm the end date, best available upgrade, as well as the option to switch to SIM-only for all handset contracts.

 

Mohammed


ajaxer
Community Member
  • Author
  • Community Member
  • 0 replies
  • October 12, 2020

  I have received no notification from ID that my contract was ending on 12th OCT.

    Further,as stated previously my phone went dead in May of this year and was not repaired 

      until August,No reduction for this has ever been offered for this loss.

    As I have paid 24 instalments I have fulfilled my part of the contract,I knew nothing about 30 days notice to cancel,cance lwhat?Just a ploy to obtain an extra payment.

    I have a sim from another provider arriving today or tomorrow,also I have a PAC Number ready

     and then  I will have nothing to do ever again with ID or CPWH.

       

   


Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • October 14, 2020

Hi @ajaxer 

You would normally receive a letter and an email ahead of your contract coming to an end instructing you of your options (upgrading, switching to SIM only, or cancelling the service).

Whether you’ve thrown out a letter or if your email inbox incorrectly marked an email from us as Spam? we couldn’t say.  It’s all outlined in the Terms and Conditions though that all services would remain active on a rolling contract basis until otherwise instructed directly from the account holder to disconnect things.

30-days notice is standard across all mobile networks to terminate a line.  No ploy whatsoever.

If you need us to send you a private message and help you understand any final bill once your number has ported to your new provider, then please let us know.


ajaxer
Community Member
  • Author
  • Community Member
  • 0 replies
  • October 14, 2020

Thahks

     My final bill after disconnection is 0.73pence.

       I have never received a notification.

            How do I pay this amount without

                                                                 using direct debit.

                   Many thanks

                             


Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • October 16, 2020

Hi @ajaxer,

 

If you want to make a payment manually, please call 0333 003 7777

Enter your Mobile number then select Option 2 followed by Option 2 again.

You can then make a payment for the desired amount via our automated payment line.

 

You do not need to speak to anyone for this so do not need to wait on hold to connect to an agent.

 

Hope this helps,

 

Will


ajaxer
Community Member
  • Author
  • Community Member
  • 0 replies
  • October 16, 2020

Thanks

   Have paid as per your advice.