Why am I being billed this month when my contract ends on 11thOctober and I have already made 24 payments?
extra payment this month?
Best answer by Mohammed
Hello
Au contraire, cancelling the Direct Debit will not cancel the contract and you’d need to provide 30-days notice if you wanted to cancel your account.
You can do this by submitting 30-days notice via the iD app from selecting My Account > End my plan
Alternatively, you can request a PAC code by texting PAC to 65075 to get a PAC code and using it and the number will switch to your new network.
Or STAC to 75075 to get a STAC code and give it to the new network to cancel without keeping the number.
If you still need help with cancelling, please let us know and we can PM you so we can process a 30-day disconnection instead.
You are liable, as per your Terms & Conditions for the line rental on this contract until you submit a disconnection.
We also notify you in the last 10-40 days of your contract to confirm the end date, best available upgrade, as well as the option to switch to SIM-only for all handset contracts.
Mohammed
Reply.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.