Skip to main content

My iD.

Everything you need to know about iD Mobile.

26090 Topics
G
Civilian
GazzaTCivilian
asked in Community Archive.
Why was I charged after cancelling?

I signed up for a SIM only deal. A day later, we all got given a free phone to use at work. So I used the CHAT function and explained this to customer services (and, fortunately, have the emailed transcript!). I was told it was fine to cancel within a 14 day period and, as I hadn’t even installed the SIM, my account would just be closed. However, I’ve just had a bill in. I don’t understand why, as I was told it was totally cancelled I’ve tried live chat - not working. Any suggestions?

7
Mohammed
iD Mobile Employee
4 years ago
R
Civilian
RedroseCivilian
asked in Community Archive.
Upgrade looks like a new plan?

I went via Carphone warehouse to upgrade and request a replacement sim as lost original, but it looks like a new plan has been set up alongside the original and no replacement sim, can anyone help please as I can’t get an answer via email?Many thanksLouise

1
Mohammed
iD Mobile Employee
4 years ago
willgoad92
Civilian
willgoad92Civilian
asked in Community Archive.
Why no telephone or person contact info.

Why do we have to correspond thru a community chat.  Why can I not just speak to someone.  There is no intrinsic need or want for you to answer my email in any urgency.  If you were confident in your customer service you would be open to person to person contact.  Plus showing that you are a clear and transparent company who puts customers first.  Rather than hiding behind the safety of “ community”.  I want to deal with real people. Regards Will Goad

1
Mohammed
iD Mobile Employee
4 years ago
D
Civilian
Danny1214Civilian
asked in Community Archive.
No service after SIM activation

Today 16/09 I received a notification from the iD app saying my new sim card is in the process of been activated and another 10 minutes later saying it is now active. Since then I have had no service at all. I have not received a new sim and when I upgraded in July kept my old number and old sim and was instructed to just put my old sim card in when my new phone arrived. Can anyone help?

1
Mohammed
iD Mobile Employee
4 years ago
nickyb
Civilian
nickybCivilian
asked in Community Archive.
Cancellation of Contract

Hi there, I need to cancel this contract for myself as I have another work one now and dont need two

1
Mohammed
iD Mobile Employee
4 years ago
Julieluckman
Civilian
JulieluckmanCivilian
asked in Community Archive.
End my Contact with ID

My contract finishes 23rd October and I am giving you notice as I want to end it then but keep my number

2
Mohammed
iD Mobile Employee
4 years ago
J
Civilian
Jon DCivilian
asked in Community Archive.
New application not processed and not received contact

Hi. I applied for a new phone and contract on iD Mobile (on 4th September), and was told there was a problem/question regarding the details I provided. Someone was supposed to contact me but I have heard nothing. Are you able to assist?Jon

2
J
Civilian
4 years ago
A
Civilian
ATaylorCivilian
asked in Community Archive.
cancel new sim only plan

I recently bought a new sim only monthly rolling deal. However it has a new number, and I wanted to keep my old number, but have found no way to do this. Thus I want to cancel my new deal and find a different one elsewhere. I have been unable to speak to someone, which is very frustrating, regarding how I do this. Many thanks, A Taylor

2
Mohammed
iD Mobile Employee
4 years ago
A
Civilian
annoyedcustomerCivilian
asked in Community Archive.
Order could not go through due a call back

I tried to order two phones, as I could not order 2 phones under one account I had to buy two phones separately. My partner was able to order his but when he used his card to order my phone in a different name, it would not go through because of the difference of names apparently on the account and the card payment. Therefore I received a message saying ID should call me to rectify this. I do not want to order again in-case two payments come out and I have still not received a call from ID mobile. Pretty annoyed that I can not get through to anybody to speak to an actual human and first impressions of this network are not great!!

2
Mohammed
iD Mobile Employee
4 years ago
B
Civilian
BrandonBell30Civilian
asked in Community Archive.
Cancel Sim only plan

Hi, I recently bought a sim only 30 day rolling contract and it's not arrived customer service has been absolutely terrible. So therefore I would like to cancel before I get charged for nothing. 

25
Mohammed
iD Mobile Employee
4 years ago
Benb2020
Civilian
Benb2020Civilian
asked in Community Archive.
How can I get an additional line/contract?

Hi there how do I speak to someone about adding an additional line/contract

3
Mohammed
iD Mobile Employee
4 years ago
M
Civilian
Martin BeesleyCivilian
asked in Community Archive.
Sims For Care Workers - I need 33 iD SIM cards - (buisiness)

Why is it so difficult to buy 33 sims for our care workers? We are a domiciliary care agency and we are using phones for communicating details to our staff. We would like our staff to benefit from the Samsung A41 we have issued them and looking to buy monthly sims for there own use as well as ours. They have been through so much in the past 6 months. God Bless the NHS staff for what they did but there are a lot of other professions who put themselves at risk to help others and care staff are one of them.Please reply if you can help us. 

1
Mohammed
iD Mobile Employee
4 years ago
kriswan
Civilian
kriswanCivilian
asked in Community Archive.
Lost Sim card

I have Lost my sim card. I can’t log in to my ID account. I tried to call. I need a new SIM

5
Mohammed
iD Mobile Employee
4 years ago
Tashaxoxo
Civilian
TashaxoxoCivilian
asked in Community Archive.
When will my phone be delivered?

I’m thinking of ordering a phone. I’m away Friday for a week and need phone before then, am I guaranteed delivery for next day? 

1
Mohammed
iD Mobile Employee
4 years ago
R
Civilian
rach12Civilian
asked in Community Archive.
huawei psmart 2019 restart loop

My PSmart 2019 died last night and now is in a state of constant restarting but not getting past the home screen in some kind of restart loop.  Is this a known issue and is there a fix for it?

1
Mohammed
iD Mobile Employee
4 years ago
P
Civilian
PaigeCivilian
asked in Community Archive.
upgraded my contract but do I need to use the new SIM right away?

Hi my daughter currently has the iPhone 6 Plus, I’ve just upgraded for her to have the iPhone 7 but it’s for Christmas. I’m wondering if her current phone will continue working until Christmas Day when she gets her new one? Or will I have to put her new sim into her current phone for now?

1
Mohammed
iD Mobile Employee
4 years ago
kestelle7
Civilian
kestelle7Civilian
asked in Community Archive.
My Texts Wont Send on iMessage or send multiple

Hi there my texts wont send most of the time and when they do they send multiple texts. I dont know what to do about it. I have the Iphone 11.

1
Mohammed
iD Mobile Employee
4 years ago
Debbie 2020
Civilian
Debbie 2020Civilian
asked in Community Archive.
phone faulty

My iPhone 7 has started to play up I’ve only had it for over a month is there anyway I can send this one back and receive another or is it under warranty 

1
Will
Legend
4 years ago
BachSoto
Civilian
BachSotoCivilian
asked in Community Archive.
Unlock iphone 6

Hello, I bought an iphone 6 that is locked to your network. Since I don't live in a place where your network has coverage (portugal) I would be very grateful if you could help me unlock the device in order to be able to actually use it. Thank you very much

1
Will
Legend
4 years ago
B
Civilian
balt_asCivilian
asked in Community Archive.
I'm having trouble getting a PAC code

id mobile provides my old pac code from EE do not generate new one, and im stuck cant move out with my number as i cant get new pac code. Tried to call not workink, live chat only bot, human never comes… tect message as well got old pac… Please help i need new Pac code to leave Id as no signal arround me

1
Will
Legend
4 years ago
N
Civilian
NadzyCivilian
asked in Community Archive.
Plan Change

Hey guys, I hope someone can help me, I want to change my monthly plan as currently I am on a monthly rolling contract but if I do that, would I receive a new sim card and have to then get a PAC code to change my number over or would it change the plan on my existing sim? Customer services are not available to speak to so I'm really not too sure.Thanks 

1
Will
Legend
4 years ago
Angel128
Civilian
Angel128Civilian
asked in Community Archive.
tranferring number

My contract with you has finished, I’m still getting charged each month and I want it to stop now. However, I want to keep my number. I’ve got my PAC code and I’ve ordered a new sim from another provider but it hasn’t arrived. I’m worried I’m going to be charged for another months payment from you that I’m not using before it arrives. Can I cancel and take my number without having a new sim yet? 

1
Will
Legend
4 years ago
Preesheela
Civilian
PreesheelaCivilian
asked in Community Archive.
sim lost

hello ive lost my sim and i cant sign in my account to ask for a replacement as i have forgotten my password.  can you please help me thank you 

1
Will
Legend
4 years ago
Ramos
Civilian
RamosCivilian
asked in Community Archive.
Not receiving incoming calls

I use ID mobile and many people say they cannot call my number  while other can call without problem. Please let me know how to solve this problem. 

1
Will
Legend
4 years ago
AJD83
Civilian
AJD83Civilian
asked in Community Archive.
Sim Only Deals @ £5 / month

Hi - I took out a ID Mobile SIM only contract a year or so back, which had capped minutes and texts, but a 2GB of data and at just £5 / month. Is it cheapest SIM only deal presently the £6 / month one with 1GB and unlimited minutes and texts? I don’t really need unlimited minutes / texts but ideally could do with a 1GB more data. Any ideas? Also - unused data still rolls over doesn’t it? Thanks v much.

1
Will
Legend
4 years ago
Terms & Conditions