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My Texts Wont Send on iMessage or send multiple

  • 16 September 2020
  • 1 reply
  • 35 views

kestelle7
Community Member

Hi there my texts wont send most of the time and when they do they send multiple texts. I dont know what to do about it. I have the Iphone 11.

Best answer by Mohammed

Hello @kestelle7,

 

I believe the issue is down to iMessage not updating the number after a port.

Try the following which should fix the issue:

 

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

 

Mohammed

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1 reply

Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • September 19, 2020

Hello @kestelle7,

 

I believe the issue is down to iMessage not updating the number after a port.

Try the following which should fix the issue:

 

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

 

Mohammed