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My iD.

Everything you need to know about iD Mobile.

26113 Topics
RichardG
Civilian
RichardGCivilian
asked in Community Archive.
What are the limits on number of SIM cards I can have in my name?

I have two Sim Only pay monthly contracts  with ID in my name used by my sons. (payed by Direct debit). I wan’t two more for myself and my wife but the application gets rejected. Who can I speak to to resolve it.   

1
Kevin M
Legend
4 years ago
A
Civilian
Alewis3Civilian
posted in Community Archive.
Disconnection request

I would like to cancel my contract

1
Kevin M
Legend
4 years ago
Danielacsilva
Civilian
DanielacsilvaCivilian
posted in Community Archive.
id mobile debt collectors, massive issue

Hi,a few months back now,I wanted to get a contract with a new mobile phone and stop my last contract.which I have learnt that the contract for REMOVED did not stop! and I have been charged £40 by debt collectors.i have a new contract with ID that I pay monthly on time.i was advised by someone on your team to take out a new contract with you, As it is not possible to keep my old number.i did not want to take a contract out with another mobile network( and keep my old number) as I felt loyal to ID mobile.But I have alarmingly received from the DEBT COLLECTORS a fine.please stop this, I already have a contract with you

1
Kevin M
Legend
4 years ago
JayP
Civilian
JayPCivilian
asked in Community Archive.
Out of stock but visible on the app?

I'm keen to upgrade to the Galaxy S10 lite, but it's currently out of stock.Does the handset still being shown as an upgrade option on the app mean that it will eventually come back into stock on the same deals that are listed on the ‘out of stock' advert? Or will it be removed/changed? 

1
Kevin M
Legend
4 years ago
I
Newbie
Iancooke16Newbie
asked in Community Archive.
Will changing plan affect my upgrade date?

If i change my plan will this affect my upgrade date? Im on sim only now and my eligible upgrade is in october.Will this move if i change my plan? 

3
Will
Legend
4 years ago
M
Civilian
maiarahmanCivilian
asked in Community Archive.
Upgrading Early

I am eligible to upgrade on the 10/10/20.However my handest is completely broken beyond repair as the system has shut down. Is it possible to pay a fee to upgrade early? What are my options?

1
Kevin M
Legend
4 years ago
R
Civilian
rena_b86Civilian
posted in Community Archive.
I would like to order a new sim card

Hello,  I would like to order a new sim card please and to be sent to my address.Can you please help. thanks 

2
Kevin M
Legend
4 years ago
Lianneh95
Civilian
Lianneh95Civilian
asked in Community Archive.
Early Upgrade

Good morning everyone. I broke my phone yesterday so need to look at getting a new phone, however my official upgrade date is the 28th of next month, so it would be 56 days early (this is for a handset contract), I was just wondering if I can upgrade now or if I have to wait? Also if I can upgrade now, will I incur any extra charges? Thanks in advance. 

1
Kevin M
Legend
4 years ago
S
Civilian
Stuart WilliamsCivilian
asked in Community Archive.
I'd like to report a bereavement

Dear Sir, Madam, I’m acting as executor on behalf of my father, Roger Williams, who passed back on the 22nd April this year. I have received a final demand notice, but I would like to close this account and settle any additional outstanding monies. I can forward copies of Death Certificates etc. Best regards,Stuart Williams 

2
Mohammed
iD Mobile Employee
4 years ago
A
Civilian
alan.beattie68Civilian
asked in Community Archive.
My SIM card has not been delivered

On the 26/8/20 i set up an account, the direct debit was set up and approved, 1/9/20 no sim card has arrived i wish to cancel my order number is REMOVED.

1
Mohammed
iD Mobile Employee
4 years ago
O
Civilian
OlasunboCivilian
asked in Community Archive.
oustanding debt (I’d like to pay it but your call centers are closed )

Please I want to pay my outstanding balance but all your call centres are closed. Please get back to me ASAP, thank you.

1
Kevin M
Legend
4 years ago
S
Civilian
SedgwickCivilian
asked in Community Archive.
Problem with porting my number - Wrong number on texts

I recently took out a new SIM only deal with ID mobile. I requested a PAC code from my previous provider on 14th August and on 17th August it was all successfully transferred or so I thought.When I text anyone it is still showing the original phone number provided by ID mobile (the one I don’t want) rather than the number I had with my previous provider which I wanted to keep.The correct number is showing on my app and online account details and yet a different one shows to other people when I send a text.Please can you help me? 

1
Mohammed
iD Mobile Employee
4 years ago
Linds1982
Civilian
Linds1982Civilian
asked in Community Archive.
I need a replacement SIM but unable to access live chat

Have tried to access live chat but not available. Does not appear to be any other way to contact 

1
Kevin M
Legend
4 years ago
MM23
Civilian
MM23Civilian
asked in Community Archive.
How can I change my Direct Debit details?

I am currently paying for a purchased phone through a direct debit account but would like to transfer the payments to a different direct debit account. How do I do this?

1
Mohammed
iD Mobile Employee
4 years ago
racheldeacon1
Civilian
racheldeacon1Civilian
asked in Community Archive.
I have not received my SIM and cannot start my account/cannot register? Help!

HI, I have not yet received my SIM despite being charged and direct debit being set up - help!Also I can not register and login my account - doesn’t seem to recognise me from the registration details I set up when I joined, also, I have sent my PAC over but again the number is not recognised by ID mobile.V stuck and need help, your live chat “available soon” so I cannot speak to anyone but I have been charged again by Vodafone for another month as I could not transfer to you!Bit frustrated and help needed, thanksRachel

1
Kevin M
Legend
4 years ago
A
Civilian
AliYurtCivilian
asked in Community Archive.
cancel contract CMP6 CODE

I am an ID customer - I purchased a new sim only deal via the app but not as an “upgrade”  - I received the sim and requested a PAC through my existing contract which come to an end at the end of the month, hoping I could switch my number over to the new ID mobile sim only contract… however it won’t accept my PAC code because a “same network provider” PAC code isn’t accepted.   So, I have gone back in to the app on my number that I would like to keep and chosen an upgrade sim only option, I do hope that when that sim is delivered, all I have to do is pop it in my phone and my old contract ends and the new one begins seamlessly. However, I would like to cancel the contract on the initial sim only contract purchase, but when I go to do so a code “CMP6” is given, presumably this is because the first Direct Debit hasn’t been taken. I would preferably like to cancel this Sim before any money is taken, because I have not used any data, minutes or otherwise. Or if money is taken, request a

5
Mohammed
iD Mobile Employee
4 years ago
M
Civilian
MrMoosemanCivilian
asked in Community Archive.
Transfer Number isnt working

Hi on friday at 5pm I entered my PAC code into the ID mobile app along with my old number, I was told to wait until the first of september for my old number to switch to ID. However yesterday the date of the expected number switch was changed to 32nd August?? This isn’t even a real date and I decided to wait until 1st september. I transferred from Ee to ID and my PAC code hasn’t expired yet or anything. I need to get my old number back asap as well!! help please.

2
Kevin M
Legend
4 years ago
S
Civilian
shxnnon.sCivilian
asked in Community Archive.
Phone Upgrade - How can I process this?

My phone’s contract is ending soon and I need an upgrade. My phone number is REMOVEDThank you.

3
Mohammed
iD Mobile Employee
4 years ago
willgoad92
Civilian
willgoad92Civilian
asked in Community Archive.
My wife had died and `i think my sons ID account is in her name.

My wife recently passed away and i think my sons mobile account is in her name.  Who do I need to contact to sort this out.

1
Mohammed
iD Mobile Employee
4 years ago
BobPallas
Civilian
BobPallasCivilian
asked in Community Archive.
Downgrade/Upgrade to a SIM-only plan

My contract ends on 16.10.20. I am downgrading to a sim only which has been ordered. How do I keep the same number on my new sim? Do I need to wait u til my contract is up? 

1
Mohammed
iD Mobile Employee
4 years ago
M
Civilian
MichaelPajakCivilian
asked in Community Archive.
Can't access my sons account details

My son is 15 and doesn’t have an ID mobile account. I pay his bills. I was going to ask about an upgrade I used to have an account but it’s now deleted. I can’t talk to anyone as it can’t get past the bots wanting ID.  I now juat need to cancel the account so I need an email to provide this instruction.

1
Mohammed
iD Mobile Employee
4 years ago
scully00
Civilian
scully00Civilian
asked in Community Archive.
I need a replacement SIM card

hi,I have reported stolen phone, I need replacement card, how caN i ORDER IT?

1
Mohammed
iD Mobile Employee
4 years ago
Sahdia
Civilian
SahdiaCivilian
asked in Community Archive.
How can I find out my phone number on the SIM card?

Hi i am trying to find my phone number on the  sim card but am un able to find it

1
Mohammed
iD Mobile Employee
4 years ago
B
Civilian
BestbitterCivilian
asked in Community Archive.
Separate sim and phone with sim on same account?

I have just purchased a new phone with sim but have also got a separate sim for my son.My question is on the iD mobile app, as far as I can tell, I can only see details for my son’s sim (which is the one I had first). Does anybody know how I can access details for my new phone?Many thanks 

1
Mohammed
iD Mobile Employee
4 years ago
gearbox162
Rookie
gearbox162Rookie
asked in Community Archive.
Text Messages via WhatsApp

Hey. I've not been on for a while. Uh oh. Oh well. This may seem dumb but here we go. Does texting people on Whatsapp use up your text messages or just your data?

6
Will
Legend
4 years ago
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