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3G is being switched off and I can't make calls. What do I need to do?

3 months ago

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CorrieCivilian

asked in Community Archive.

Service temporarily turned off by carrier

For about 5 months at 7pm every night I received this message "Service temporarily turned off by carrier". Now it is happening through the day, multiple times and I can't speak to anyone about it.

4 years ago

dragonladyCivilian

asked in Community Archive.

received a New Sim will not register on network

trying to start up a phone for my Mother in lawnew sim fittedchecked its activated on the web pageNetwork coverage checked ok good 3Gphone is a Emporia big button phone( for old people)Have checked network selection to Auto (have tried manual three networks showing but none will connect)have had a look through FAQsnot sure what else to do any ideas please

4 years ago

charlie_hpCivilian

asked in Community Archive.

Random text about a charge to my account?

Hi, I have just received a message from ‘Playboxs’ saying “Your subscription to Playboxs is charged to your phone bill @£3 per fortnight. To cancel at any time text STOP to 65133 or call 02080897926”. I have never heard of this company and haven’t signed up to it. Has anybody else received a message like this? Is it safe to message back? Any help would be great.Many thanks.

4 years ago

Marn93Civilian

posted in Community Archive.

HELP .. mobile data is off due to being abroad

Iv placed an order with yourselves and Iv had an email this morning to say that they need to speak to me and I think it’s because my shipping and billing address are different. However, I am currently in turkey at the moment, so just using WiFi and they will not get in touch with me as my mobile data is turned off. Is there any chance they could email me at all?

4 years ago

Louisec13Civilian

asked in Community Archive.

id mobile no.

Not a good start,… what is my I’d mobile no. I have a sim but no email with a number on it.i feel like I want to cancel already as i’ve Hit problems at the first attempt!

4 years ago

NikosT85Civilian

asked in Community Archive.

Upgrade not working

Like quite a few other entries I've seen on here I am having issues upgrading. The whole process goes wrong at the payment stage where I get told it hasn't been possible to process the payment. My card details match my phone account so it isn't that.I have tried completing it through the app, on my ipad, on my pc in case it was the browser or addblocks but always the same. Hoping I don't get charged 1p a dozen times....

4 years ago

Shin HCivilian

asked in Community Archive.

Received a new SIM but no mobile number

Hello guys, I have rencently purchased a pay monthly SIM only deal, and have already received the SIM.However;There’s no mobile number inidcated in the contents of the SIM package I have not received the “Welcome” e-mail which should state the mobile number The SIM does not workIs this usual? Should I wait for a couple of more days to wait for the Welcome e-mail?Or should I contact iD mobile (and calling up is the only method?)?Maybe the SIM needs an activation, but I cannot do so without the mobile number. Thank you for your help in advance.

4 years ago

CscooterCivilian

asked in Community Archive.

saying i have run out of minutes

When I try to make a phone call I get an automated voice from ID telling me I have run out of minutes. I have just checked and I have 957 out of 1000 to use. This is so frustrating I can’t contact them at all and I have a really important call to make. I’d borrow my mums phone but she is also on ID and has had trouble calling people for months but has given up trying to contact or get an answer from ID. Can anyone help me? I’ve tried restarting my phone and ringing different numbers but it’s the same

4 years ago

Tony4467Civilian

asked in Community Archive.

Wifi Calling on Galaxy S9 Plus not automatically swiching on

Hi, Does anyone know if there is a way to force wifi calling on a Galaxy S 9 plus? I currently have to restart the phone for this option while indoors at work where there is no mobile signal and when it connects it works very well. If I leave the wifi network and go outside where there is a weak but usable network signal the phone automatically switches to the mobile network but won`t switch back to wifi calling when it reconnects to the wifi network. Switching wifi calling off and on again doesn't work. The issue is also the same on my home wifi too although I do have a mobile signal there. To make this more anoying my lesser spec Samsung work phone on the Vodaphone network switches seamlessly?

4 years ago

David LauderRookie

asked in Community Archive.

Keep same number

I'm waiting for my upgrade to come today but it said I'll receive my upgrade Sim also, can't I just use the same Sim as I want to keep the number I have now

4 years ago

Daleorlando33Civilian

asked in Community Archive.

Covid 19 - My redundancy

Hi there, this will be my second time asking this question. pleaee can I speak to someone about my bill. I have lost my job and will need assistance with arranging a payment plan on my account until I find work. please contact me Dale

4 years ago

Mardie48Civilian

asked in Community Archive.

i need two sim cards for my new phone

I have brought a new phone but it requires two sim cards are you able to send out another sim card please?

4 years ago

WarmitageCivilian

asked in Community Archive.

Data suddenly stopped working on iphone XR

Yesterday all my data both 3 and 4G stopped working. I have almost my entire amount for the month left. I have tried rebooting the phone many times and reset the network settings but neither have worked.After a reset the data worked for just a split second and I was able to reload a webpage but now won’t work again. The internet does not work with any app and I can’t even send iMessages. When I load the YouTube app on data the message at the bottom oscillates between “no connection” and “online” every couple of seconds.my wifi still works fineI have made no changes to my plan in many many months and can’t explain this. Urgently need help resolving the issue

4 years ago

fmgfletcherCivilian

asked in Community Archive.

Unable to cancel contract

I have just purchased a new 2 year phone contract for my daughter through idmobile (she was already a customer). As this was done through Uswitch it wasn’t treated as an upgrade. I am now desperately trying to cancel the original contract so that we don’t keep getting charged but have been unable to do this through the online account and Live Chat is unavailable. I am also unable to speak to anyone through the contact numbers. This is very frustrating. Does anyone have any advice? Thank you

4 years ago

smigNewbie

asked in Community Archive.

Gmail doesn't send or receive

Hi, i have just moved over from Three network and brought my original number with me. I am using an old one plus 3 phone but for some reason, the Gmail app doesn’t send or receive mail to the phone.Everything else seems to work fine but clearly something is wrong somewhere. I have tried deleting the app and reinstalling it again, removing the email address and putting it back on but i just can’t figure it out. I wonder if I’m having a senior moment here :)Thanks for any help provided.Forgot to mention, Gmail works fine when I use my wifi Steve

4 years ago

fmgfletcherCivilian

asked in Community Archive.

Current idmobile customer switched to new contract through Uswitch, how link the two?

We have just purchased a new 2 year contract with id mobile for my daughter using a Uswitch deal. She was already an idmobile customer but because we went through Uswitch it hasn’t been treated as an upgrade. How do I deal with the old contract? Do I just cancel the old contract now? I can’t access Live Chat to check this out.Thank you

4 years ago

abaggaleyCivilian

asked in Community Archive.

My Pac code not processed

I have submitted a request to keep my own number with a PAC code, but just got a text from iD to say they couldn’t process it

4 years ago

Jill WrightCivilian

posted in Community Archive.

I want to cancel my SIM

Please cancel my sim you are making this extremely difficult for me. I've paid a 15 pound bill today for a sim that has not been used. Please can you just cancel.it ve sent I'd to prove who I am reference (KMM106710934V20279L0KM) my email.addres has changed it was XXXXXXXXX. it is now XXXXXXXX Why can't you just cancel it. You can see it has not been used. This service is a disgrace.

4 years ago

Jules1967Civilian

asked in Community Archive.

cancel 2 sim only contracts

Please help as I’m going around in circles. I have even put in a complaint and still no further along. i need to cancel 2 sim only contracts for my grandsons as their mother has passed away and we have no details of log in to use your app. please do not refer me to the online chat function as this is never available. I am being threatened with debt agency etc as the DD is obviously no longer being paid. please can you confirm the email address I can send an e mail to to start this process. I have sent the request via complaints e mail and they tell me to e mail a request in. No confirmation of e mail address, or simply use online chat which is not available. I fail to see why when I have already sent written request in via my complaint that I need to send another. However if so it would be helpful to give me all the information … ie the correct e mail address so I can do this.the longer this takes the more money you are charging me , this is not acceptable and I soon will be taking my

4 years ago

edelCivilian

asked in Community Archive.

Keeping old phone number

Hi, I purchased a new phone and plan with id mobile and want to transfer old phone number from Three. I entered all my details on your form online, PAC number, old number, new number, transaction number. I was told it would change over within 24 hours. Now, my old number is not working on my old phone and my new phone is still using the new ID number. Obviously, Three have disconnected me but ID mobile have not transferred over to old number. Can you help please?

4 years ago

Marn93Civilian

asked in Community Archive.

contacting sales team

I need to speak to someone urgently about ID mobile contacting me personally and it not being possible due to being abroad

4 years ago

RehmataliCivilian

asked in Community Archive.

cancel my sim only 30 day rolling contract

I would like to cancel my sim only contract however when I press end plan it says the website isn't working and is having maintenance.

4 years ago

SconstantinCivilian

asked in Community Archive.

HAVE NOT RECEIVED ORDER UPDAT AFTER 24H

No update whatsoever after 24hr PLEASE someone reply

4 years ago

MrZaka99Civilian

asked in Community Archive.

Upgrade SIM

I have just upgraded my handset. It has been sent to my house in the UK. I currently live in Corfu. I just read though that iDmobile will send a new SIM as well. I can't see the point of this? Is it sent with the handset? Is it sent separately? I don't want to have to make to different shipments to Greece. It is already real expensive to do this. Won't my old SIM work anymore? When would a new SIM arrive in the UK. Confused.Steve.

4 years ago

KieronKCivilian

asked in Community Archive.

i cancelled ny contract and now youre exoecting another payment?

I was told last month that I couldn’t have the amount I was charged refunded because I hadn’t let you know my intentions to leave ID mobile now I’ve done that and you told me my service would end on the 06/09 youve cancelled my service and now want another £16 something? can someone explain why this is just let me leave

4 years ago

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