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My iD.

Everything you need to know about iD Mobile.

26108 Topics
B
Civilian
Becky88Civilian
asked in Community Archive.
Disconnect from ID mobile

Hello, I am paying £4 a month for a sim card that I no longer need.  Can I be disconnected please? 

1
Will
Legend
4 years ago
J
Civilian
Jenspink1986Civilian
asked in Community Archive.
ive lost my transaction number and live chat wont work

I just want to port my number but live chat busy and cant get through to a human, I dont have a transaction number please help

1
Will
Legend
4 years ago
coffeemaid
Civilian
coffeemaidCivilian
asked in Community Archive.
direct debit issue

I had message from id saying direct debit was cancelled but when I try and change bank details they are the same on my account. please advise 

1
Will
Legend
4 years ago
K
Civilian
KinderCivilian
asked in Community Archive.
death of an account holder

Hi there,please can someone help me, I have been unable to get hold of anyone to tell them my father has passed away. I have been given a number to contact but their phone lines are closed.my dad hasn’t even used the phone for months before he passed away as he couldn’t work the phoneplease help

1
Will
Legend
4 years ago
A
Civilian
AnnShaoCivilian
asked in Community Archive.
Request to keep existing number

Hi,  I requested to keep my existing number and filled in the form along with my PAC code yesterday, how long usually does this get processed? Thanks 

1
Will
Legend
4 years ago
B
Civilian
BarshadCivilian
asked in Community Archive.
I can't receive text messages on my ID mobile

Hello, I have just switched to ID mobile. I have transferred my old number using the PAC code. I have receive message from the ID mobile this morning that my transferred has been completed since then I can’t receive any text messages on my phone. Any clue what could be the reason. Thanks in advance everyone. B

1
Will
Legend
4 years ago
anthony pitts
Civilian
anthony pittsCivilian
asked in Community Archive.
how do i cancel my contract

how do i cancel my contract which ended on may 7th i am still being charged 13.66 a month for a phone that doesnt work and i dont no the number anymore 

1
Will
Legend
4 years ago
Jigsaw
Civilian
JigsawCivilian
asked in Community Archive.
pac code no good

Was given a pack code to transfer my number to another network but the code is invalid,can anyone help me with this plz

1
Will
Legend
4 years ago
Rabbie1990
Civilian
Rabbie1990Civilian
asked in Community Archive.
billing

I’ve had my I’d mobile account now for over 1 year with my bill being took out on the 19th of every month, I’ve checked today (27th) and I’d have took a direct debit out for 3.99, as I can’t speak to no1 or get the live chat I was wondering would anyone know why they have taking such a small payment from my account and what for? Thanks in advance 

1
Will
Legend
4 years ago
P
Civilian
phoebe.nixonCivilian
asked in Community Archive.
Lost Phone, forgotten ID phone number

I purchased an ID sim but lost my phone a week later,  I have no idea what the number was (and I am unable to access the number) meaning I can call or ask for help as its always required.I need to know my old number to be able to cancel that and activate my new SIM, how do I get some help???

1
Will
Legend
4 years ago
B
Civilian
BeckashepsCivilian
asked in Community Archive.
paypal

Why can’t I reply to PayPal number 67975

1
Will
Legend
4 years ago
Maisie3110
Civilian
Maisie3110Civilian
asked in Community Archive.
4g coverage

Today my 4g has not been working for certain apps. I have tried to reset my network settings and rebooting my phone however it won’t work. What should I do? 

2
Will
Legend
4 years ago
S
Civilian
shahjahan.ali91Civilian
posted in Community Archive.
Cancel my sim

Hi, I would like to cancel my sim please as the network coverage is really terrible. I work as a delivery driver and need really good network coverage and ID mobile doesn’t provide me with that. And due to this reason I would like my contract terminated as soon as possible.

1
Will
Legend
4 years ago
P
Civilian
planetdeanoCivilian
asked in Community Archive.
Not receiving 0800 call whilst roaming

I’ve perused the ID community and can’t find what i’m looking for.I see no way of actually speaking to someone on the phone at ID. Any links to the live chat just go to help pages, community pages and automated services.At what point did not being able to call a company become acceptable ? Is Covid 19 being used as the perfect excuse again to drop services? Anyway, if someone can help me it would be appreciated… I’m not able to receive a call from an 0800 call whilst roaming in Europe.The phone doesn’t ring and there's no recorded of a missed call.Apparently when the caller rings my number they get an engaged tone. I did read a similar post that someone was advised to up his cap to £15 but he said it didn’t solve the problem. Any authority here please?  

1
Will
Legend
4 years ago
Lucrèce
Civilian
LucrèceCivilian
asked in Community Archive.
lost sim card

I have lost my SIM card and received no help from the phone number either on Facebook nor on the non existing chatcould you send me a new one ?

1
Will
Legend
4 years ago
E
Civilian
Elcia1981Civilian
posted in Community Archive.
can't log into App, and coverage issues

I have a phone on this network since August 1. My number has been transferred from O2. I can't log in to the ID because my number is wrong. People often can't get through to me. There is a signal for them, for me there is no signal. In this way, my doctors did not call me several times. I do not know what's going on. The number from O2 works, but when I try to register, I have information that you do not have such a number. But the first phone bill is already paid. What is going on ??

1
Will
Legend
4 years ago
sambo420
Civilian
sambo420Civilian
asked in Community Archive.
Billing Issue - being charged for a phone the Police have

i am being charged for a phone i havent got as the police have got it you sent me another sim that i cant use i cant nafford to be buying phones!!!!! is there any way you can put it on hold untill i have my phone back you lot are doing nothing to help me and its driving me insane having bills throught the door every 2 seconds!!!!!

7
Mohammed
iD Mobile Employee
4 years ago
T
Civilian
thr33Civilian
asked in Community Archive.
Requesting cancellation (within 14 day period)

Hi, Is there anybody available to process my cancellation request? I am within the 14 day period (received the sim yesterday). Thanks.

4
Mohammed
iD Mobile Employee
4 years ago
D
Civilian
DisAppointmentCivilian
asked in Community Archive.
Sim card won't work in new phone

Hello,I've just bought a Motorola Moto G8 Powerlite but when I put my iD sim card in it says 'No sim card'. I've restarted my phone and re-inserted my sim multiple times, checked my sim in friends phones to check it's still working, and tested my Moto G8 Powerlite is unlocked with Vodafone, 3, and Tesco sim cards. But my iD sim card still won't work in my new phone, please advise.I’m only asking here because I’m having trouble contacting Customer service through the live chat. Thanks in advance.

1
Will
Legend
4 years ago
A
Civilian
AaaroogaCivilian
asked in Community Archive.
Switching to SIM only at the end of a Pay-Monthly contract

Hi I’m at the end of my pay monthly contract (it ends 26/Aug/2020, today). I would like to stay with iD  and move over to a sim-only deal - I’m content with my current phone and with the coverage and service  iD provides.  Unfortunately when trying to ‘upgrade’ or ‘switch plan’ I’m only shown deals that include ‘with-phone’. This is the case with both the mobile app AND the website. The option to switch to SIM only doesn’t appear to be available for existing customers.Every avenue I try (telephone, app, website) pushes me to do this online using the ‘chat’ function. The website chat keeps dropping me off as soon as I get to around ‘we will chat with you in 10 minutes’ or so - clearly this isn’t a route I wish to continue using after spending the past hour or more waiting.There MUST be a simple way of doing this, or are iD (as so many others) just interested in ‘new’ customers and ignore the existing ones.I’m not prepared to pay £30+ for something that iD and all the other telephony com

2
Will
Legend
4 years ago
S
Civilian
skylarkCivilian
asked in Community Archive.
SIM still blocked after previous reported lost

I NEED A REPLACEMENT SIM UNBLOCKED.MY PHONE WAS LOST ON SATURDAY 14TH - I BLOCKED THE SIM AND WAS TOLD VIA THE WEBSITE THAT I WOULD NEED TO REQUEST A NEW SIM VIA LIVE CHAT.  EXCEPT, NO LIVE CHAT AVAILABLE.  I CALLED ID ON MONDAY 16TH - AND WAS REPEATEDLY REDIRECTED TO LIVE CHAT - LIVE CHAT WAS NOT AVAILABLE.  I FINALLY MANAGED TO GET PUT THROUGH TO HUGH IN THE RETENTIONS DEPARTMENT, ONLY TO BE RE-DIRECTED TO LIVE CHAT.  EXCEPT, NO LIVE CHAT WAS AVAILABLE.  RETENTIONS CHANGED MY SIM-ONLY PLAN, WHICH ENABLED THEM TO SEND ME A NEW SIM - BYPASSING THE NEED TO ACCESS THE NON-EXISTENT LIVE-CHAT SERVICE.  MY SIM ARRIVED A FEW DAYS AGO, I ACTIVATED IT YESTERDAY MIDDAY AND WAS ADVISED IT COULD TAKE UP TO 24 HOURS TO GO LIVE.  IT HAS NOW BEEN 29 HOURS - AND MY PHONE READS: NO SERVICE.  I HAVE PLACED IT IN/OUT OF FLIGHT MODE, SWITCHED IT ON/OFF AND USED AN ALTERNATIVE SIM - MY O2 SIM WORKS JUST FINE.  I CAN ONLY CONCLUDE THAT MY NUMBER IS STILL BLOCKED.  PLEASE CAN SOMEBODY - ANYBODY HELP ME OUT

5
Mohammed
iD Mobile Employee
4 years ago
M
Michael1279
asked in Community Archive.
unable to cancel a SIM I'm no longer using

I have an outstanding complaint as I am trying to cancel a SIM contract for a SIM i have never used and am no longer in possession of. I was left no option but to cancel my direct debit.I am now going around in circles.Complain case ID: REMOVED  I have now just tried the live chat and apparently the address details I am providing are incorrect even though I am repeating the details which are included on the emails you are sending me….This is getting ridiculous now, you are making it impossible for me to cancel!!!!!

1
Mohammed
iD Mobile Employee
4 years ago
P
Civilian
pamwCivilian
asked in Community Archive.
cant receive texts

I am not receiving any text messages

5
Will
Legend
4 years ago
Marilyn
Civilian
MarilynCivilian
asked in Community Archive.
Contact With ID while aboard

Stuck out in Vietnam since March, this appears to be the only way to contact you, sorry, it’s kinda unique. The new SIM you sent me has been sent to my registered UK property and now it’s being forwarded to my Vietnamese apartment. This is going to take at least 6 weeks, will it affect my service without it? Just need it for apps already on my phone.

3
Will
Legend
4 years ago
Kaye Rogers
Civilian
Kaye RogersCivilian
asked in Community Archive.
I can't make my phone use data/make calls after activating a new sim

I’m using an old phone of mine - Samsung A3 - to put a new ID sim in for my child. It was used with ID before. I don’t know why it won’t start working although I’ve activated the SIM. Wifi fine. No mobile network. 

3
Will
Legend
4 years ago
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