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My iD.

Everything you need to know about iD Mobile.

26076 Topics
Rachelao
Civilian
RachelaoCivilian
asked in Community Archive.
nhs data

Hi I really interested in the nhs workers free unlimited data however I’m having trouble registering for it as my nhs email address has an apostrophe in it and it won’t accept this! Is there anyway around this? Thank you 

1
A
iD Mobile Employee
4 years ago
Bracken123
Civilian
Bracken123Civilian
asked in Community Archive.
111644374

My plan with ID has ended so I've changed to a sim only much cheaper tariff for me , do I need to cancel/ change my direct debit or does it automatically change when I start paying the new SIM card , my payment is due 26/06/20 so I'm guessing the new SIM card will arrive way before that , thanks .

2
P
iD Mobile Employee
4 years ago
Paula
Paula
asked in Community Archive.
Cant log into app and need to change details

Has anyone got a number i could ring to speak to someone to reset the app i have a new phone and have forgot log in details i also have a new email adress

3
P
iD Mobile Employee
4 years ago
28Ace82
Civilian
28Ace82Civilian
asked in Community Archive.
Closed account incorrectly affecting credit file

Hello, I am unable to find a way to send an email to yourselves so shall post my question here. My IDMOBILE phone number was 07402052428. I have just obtained my full credit report from Experian and it is showing the following information about the account I held with yourselves: I was 1 month then 3 months late with a payment of £6 then up to date. I have checked my records and I made my final payment to the contract on 18th August 2017 which was after the 24 month contract had ended. I had previously stated that I would not be continuing the contract after the 24 month point as you can see in the email above.     With the settlement date being 15 Jan 2018 and the last updated date being 04 Feb 2018, it is clear that the 1 month and 3 months late notifications were for September onward in 2018 after my contract was finished. I received no notification from yourselves that I owed £6 and did not pay it in January 2018 to make my account balance to go to £0. I presume therefore that IDMO

9
P
iD Mobile Employee
4 years ago
elliespells
Newbie
elliespellsNewbie
asked in Community Archive.
Sim not working

Hi,    I received my phone and SIM from Carphone Warehouse over the week.   The SIM is in the phone, however the phone will not let me ring out or send a text. I’m also unable to find the mobile number for the SIM. Please can someone help me get sorted?   Thanks, Ellie

1
A
iD Mobile Employee
4 years ago
annturner
Civilian
annturnerCivilian
asked in Community Archive.
I Phone not working and still 10 months contract

My daughters I phone stopped working during lockdown.  It just goes stripy but will not turn on at all.  I tried to contact Carphone Warehouse but had not response at all.  Its still under contract until March 2021.  Can she get it repaired or upgrade now?  It seems a bit off that it has stopped working and we havent been able to use it but still paying.   Thanks for your help  

1
A
iD Mobile Employee
4 years ago
J
Newbie
Jane49Newbie
asked in Community Archive.
NHS data discount

I note you have previously replied to other customers that I'd are looking into provision of  additional data in line with other providers e. g. "If you’re an NHS worker on an EE pay monthly mobile plan, we’re serving you with unlimited data until 9 October" Have ID made any progress with their decision to help NHS staff with this? 

5
A
iD Mobile Employee
4 years ago
Crace
Civilian
CraceCivilian
asked in Community Archive.
Help.... can't access my ID Mobile account

Hello,   I need help….   I got my daughter an ID Mobile…. She set up the account and I just pay the bill every month….   Her phone has now broken and she needs to upgrade….   Problem is that she can not remember her password, nor the email address she used…. (So I can’t use the ‘forgotten password’ , nor what date of birth she used feature, as we don’t know what email address the reset is sent to)…   Can I reset both password, email address and date of birth….. Or do I have to cancel my direct debit and start again with ID or an alternative….. (I would rather not do this, as quite happy with ID….)   Thanks,   Crace

1
A
iD Mobile Employee
4 years ago
M
Civilian
matthewsrlCivilian
asked in Community Archive.
Cancel of phone cancellation

I have been trying to get in touch by all methods however I can not login to my account (android app and browser) as it says action could not be completed please try again later, I`ve been trying for weeks. I need my number un-cancelled before the 17th - all bank details etc are correct and direct debit is setup so no idea why I can`t login or contact anyone to cancel the cancel! Please assist ASAP (username is matthewsrl, I don`t want to put other details in open post) Regards Rachel

1
Kevin M
Legend
4 years ago
R
Civilian
Rachael18Civilian
asked in Community Archive.
why is my reception suddenly poor?

I've never had many problems with reception before but for the past few days my phone doesn't seem to be working properly without wifi. My apps have not been loading properly and sometimes just don't load at all unless I'm on wifi. I've gone on the coverage checker and it states my area is fine. I've restarted my phone, took out the sim, selected another network and the selected the ID mobile network again and still without wifi, things are not loading. ID mobile can you assist??

1
Kevin M
Legend
4 years ago
M
Civilian
MrCJGordonCivilian
asked in Community Archive.
new purchased Unlimited sim only package - Now having multiple data / internet issues making it nearly unsable anymore

New to ID Mobile. last week I purchased the unlimited sim only deal, the sim arrived and I was registered and switched over fairly quickly with calls/txt/data all up and working fine. My phone is set to 4G with full signal strength throughout my place.    As of a few days ago my internet speed has gone so slow and not loading various sites, and my hotspot has became very unreliable.     - Multiple web pages that were previously fine to access are now inaccessible - all I get are error messages referring to ‘security or SSL errors’ and so they won't load up. Before I purchased the sim, I checked the coverage for my area as advised via the link on the ID webpage, no issues. Tried to do it again now with new sim, but I cant even get on the web page due to the error messages reported above!  - Im using hotspot for my Mac which means both my phone and laptop are behaving in the same way as above, my access to the WWW has now been massively reduced.  - Suddenly apps that use data to m

1
Kevin M
Legend
4 years ago
H
Civilian
happilynorthCivilian
asked in Community Archive.
Do monthly rolling ID mobile SIM only plans update credit reference agencies each month?

I want to port from Vodafone to ID on a monthly £3.99 SIM only plan. But first I need to confirm that ID mobile notify the credit reference agencies each month even on rolling monthly plans? If they don’t there’s no point in porting to ID as I want to help build my credit history. Thanks.

3
H
Civilian
4 years ago
O
Civilian
OozzleCivilian
posted in Community Archive.
End contract

Been trying to end contract for well over a week now 

2
O
Civilian
4 years ago
Carissa
Civilian
CarissaCivilian
asked in Community Archive.
natalie yearsley

My name is natalie Yearsley I got accepted for a contract phone just wondering what day I should receive the phone pls 

1
P
iD Mobile Employee
4 years ago
B
Civilian
baldacciaCivilian
asked in Community Archive.
Change number

Can you help me please, I need to change my number asap- due to covid-19 I can't speak to someone in customer services to sort this out. Thank you

1
P
iD Mobile Employee
4 years ago
PDiss
Civilian
PDissCivilian
asked in Community Archive.
Lost Phone on Bus

I have just recently lost my phone on the bus, and upon chasing the bus down at its terminating point the phone was no longer on the bus and was not handed to the bus driver. How do I get a replacement SIM if I cannot contact iD Mobile, Carphone Warehouse, or the iD Mobile Facebook page due to the COVID-19 inactivity declarations by iD Mobile? 

1
Kevin M
Legend
4 years ago
M
Civilian
mico1981mCivilian
asked in Community Archive.
IPhone 8 LCD

I have IPhone 8 from id mobile I broke the LCD I found local online a company NiwTech https://www.niwtech.com where they offer to fix the iPhone for me and after they fix it they give me back the old part I give it to one of my friends he found the LCD wasn't Apple it was LG brand when I went back to them I said this is not my part my LCD should be Apple they said Apple never had an LCD brand by them self they use different brands. is this information right or they swab my original screen with something else? Thank You

1
Kevin M
Legend
4 years ago
M
Civilian
Maureen.HoffCivilian
asked in Community Archive.
I can't make or receive calls or use my data but money is being taken from my account

Hello everyone,   ID mobile has been taking £30 from my account every month, but my Android phone has been showing a “No Service” notification since before lock-down and I have not had access to the internet to post a question here.   I have exhausted all the different options in the network settings of my Z5 compact I have tried to contact ID mobile but their contact centres are shut I have been paying £30 monthly I have tried Googling for the solution and did all the reset advice The problem started randomly I have tried using an iPhone but it still says “No Service” in the notification area Thanks,  I really need a phone, and I’m paying a lot of money for this.

1
Kevin M
Legend
4 years ago
J
Civilian
Jaycee67
asked in Community Archive.
SOS Calls Only

Just fitted a new ID Mobile SIM card to my recently unlocked Doro 5030 phone. When switched on it comes up with the message "SOS call only". SIM works fine in other phones. Tried taking SIM & battery out for 10 mins or so but still no good. When searching for networks in the settings, ID isn't listed and all the others (O2, Vodafone and T-Mobile) are blocked. Am I doing something wrong or do I need to do something else? Help! I'm a 67 year old who is not particularly tech savvy, so simple answers would be appreciated. Thanks

1
Kevin M
Legend
4 years ago
texasso
Civilian
texassoCivilian
asked in Community Archive.
can't connect to abroad internet services.

Hi. For some time now I can't visit any abroad websites when using GSM network . All UK's working perfectly. Regards.

1
P
iD Mobile Employee
4 years ago
marinaik
Civilian
marinaikCivilian
asked in Community Archive.
Locked out of ID app, Out of the UK

I am locked out of the ID application due to incorrect password. I have tried to reset the password but I cannot access the code which is sent via SMS as I am out of the UK due to COVID.    I want to sign into the application so that I can change (reduce) my monthly plan as I am not using it as a result of being stuck outside of the country. I need my password to do so but I need to reset it.

1
P
iD Mobile Employee
4 years ago
M
Civilian
mk68Civilian
asked in Community Archive.
'We're unable to process your order as the card transaction has not been successful, please check and try again'

Hi, I have tried to purchase a pay monthly phone plan for the first time with ID mobile but every time I get to the payment stage I authenticate with the 2FA passcode and then my transaction is refused with the above message. I do not have a previous mobile number or any billing addresses with ID. I have seen other people have had this problem before but never seen any way to solve it. Is there anything that can be done?

1
Kevin M
Legend
4 years ago
Derek Jackson
Civilian
Derek JacksonCivilian
asked in Community Archive.
my credit update

My credit has not come through after 4 days after paying my bill £30+ I am only on a £12 contract I'm being robbed blind what's going onn

1
Kevin M
Legend
4 years ago
Kim020201
Civilian
Kim020201Civilian
asked in Community Archive.
Need a new sim

I broke my phone in October 2019 and took my ID sim out of the phone and have lost my sim I have still been paying £10 a month I would like to have a new sim but have failed to contact anyone from ID mobile 

2
Kevin M
Legend
4 years ago
L
Civilian
lesmuseCivilian
asked in Community Archive.
Premium Text Charges

I was charged £4.50 for a text I received from a company I have never heard of. I have since blocked the number. How can I get my money back? 

3
Kevin M
Legend
4 years ago
Terms & Conditions