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My iD.

Everything you need to know about iD Mobile.

26086 Topics
Danielle19803
Civilian
Danielle19803Civilian
asked in Community Archive.
how can i get a new sim

I have lost my phone and have blocked my sim need a new one sending out.

1
P
iD Mobile Employee
4 years ago
J
Civilian
Juber0113Civilian
asked in Community Archive.
Lost Sim

Hello I’ve recently lost my sim on id is it possible to order a new one?

1
P
iD Mobile Employee
4 years ago
Callum Cresswell
Civilian
Callum CresswellCivilian
asked in Community Archive.
changing email

So I ordered a new phone as my upgrade and I realised I no longer have access to the email linked to my ID account so I changed it to an email I can access on the ID Mobile App and I’m wondering if it will send me my order confirmation and delivery details on the new email I set it to or the one that I can’t access

1
P
iD Mobile Employee
4 years ago
D
Civilian
DontneedtwoCivilian
asked in Community Archive.
Sent two SIM cards, only ordered one.

Recently purchased a monthly SIM only contract and I've been sent two SIM cards in the mail and two direct debit orders have been set up.   I’ve activated one of the SIM cards and not touched the other one, I’d like to be assured that I won’t be charged for a mistake that wasn’t mine and find out how to make sure the extra SIM card is cancelled.  

2
P
iD Mobile Employee
4 years ago
W
Civilian
webbkathCivilian
asked in Community Archive.
PAC code invalid

I moved to ID last week but have poor signal so am looking to move. You sent me a pac code yesterday but my new provider is saying it is invalid, please help?

2
P
iD Mobile Employee
4 years ago
Mmiller2802
Civilian
Mmiller2802Civilian
asked in Community Archive.
PAC not working

Hi there,    I have recently joined ID mobile and have been given a pac code from Voxi,    I have entered this code in both the app and there online facility but both says this isnt correct but I have double checked with Voxi and everything is.      

2
P
iD Mobile Employee
4 years ago
greenfiremouse
Civilian
greenfiremouseCivilian
asked in Community Archive.
Can't activate new SIM

I have entered the SIM card number, re-entered it, clicked on “I am not a robot”. It circled a little came up with a tick, and then I got the following message: “ Sorry, we're experiencing some issues processing your request. Please get in touch so we can get it sorted.” I’d be grateful if someone could help! Many thanks!

2
P
iD Mobile Employee
4 years ago
S
Civilian
ShamCivilian
posted in Community Archive.
cancel contact??

Can I cancel my contract please?

3
P
iD Mobile Employee
4 years ago
C
Civilian
crischalkCivilian
asked in Community Archive.
How to cancel my plan when i dont know the mobile number nor email address

I have not used this phone for a year or two, don’t know where it is so I have no access to the sim card to find out what the number is. I cant access my account as I dont know what the number is, I cancelled the direct debit to try to force some contact to allow me to cancel the contract but the email address is non reply. I cant contact ID mobile to sort this out but I am afraid they will take me to court for non payment even though there is no way to contact them to make payment and cancel the contract. Please help. This is ridiculous. Cris

4
P
iD Mobile Employee
4 years ago
J
Civilian
jmnpCivilian
asked in Community Archive.
i have been charged extra £0.99 for the last 2 months

Hello, I just noticed that the last 2 months I have been charged 99p extra. My invoice breakdown shows completely zero costs on calls, messages and internet but the main monthly recurring charge changed to an extra 82p, with vat ends up being 99p extra. I should be paying £36.99, but the last 2 months I paid £37.98, why is that? Thanks

3
P
iD Mobile Employee
4 years ago
T
Civilian
T'nyPCivilian
asked in Community Archive.
Not able to add credit to new sim

I purchased new sim for a new phone. Asked to keep old number. Old number not transferred but when I try to add funds on new phone the credit goes to old sim account. New phone now run out of credit and I will be charged £10 per 100mb. Should I end contract to solve this problem and if so how?

6
P
iD Mobile Employee
4 years ago
C
Civilian
curroCivilian
asked in Community Archive.
Final Demand Notice letter

Hello, I received a Final Demand Notice on 18th of May which I am trying to pay. I cancelled my pay monthly 26/05/2020 on online chat ref. screenshot.   Since then I have lost the sim card so access to my account/creating an account to pay the outstanding balance of £7.98 under my old number, is not possible. I have tried to call but of course because of COVID-19 all your offices are shut. My old number is: 07307172656 and account number: 11817448. I am looking for other options to be able to pay my outstanding balance urgently! Thank you.    

3
P
iD Mobile Employee
4 years ago
GraceJ96
Newbie
GraceJ96Newbie
asked in Community Archive.
Concerns around company future and questions about upgrading?

Hi everyone, I heard a while ago that Carphone Warehouse were shutting all UK stores and just offering services within Currys PC World or online. This got me thinking about a few things. Firstly, if the company goes bust while many of us have phones currently under contract (and/or use the ID network!) what will happen to our devices and services? Would we be completely cut off or if the company no longer existed and therefore couldn't claim our phones back from us; would we simply be able to take out a sim only plan with another provider and carry on using the phone? Secondly; how easy is it to change to another provider after your contract has ended while keeping your number; either through CW or not? And thirdly, if I chose to do nothing once my contract had ended and and the phone was paid off, would they still take the same monthly balance from me as previously or would I pay nothing to continue using texts; calls; data etc? Many thanks and apologies for the length!

3
P
iD Mobile Employee
4 years ago
B
Civilian
briandeardenCivilian
asked in Community Archive.
Double Billed?

In the absence of any available live chat agents or anyone answering the phone on 7777, I thought I'd turn to the community to seek a solution. I've been with iD for a good long while now, and have been very happy. A fiver a month comes out of my account like clockwork; I'm always well within my allowances, so there's never been anything other than £5 per month. However, my last bill, dated 22nd September was for £8.28 Item detail was as follows: Monthly recurring charge - from 08/09/18 to 07/10/18 £4.17 (This is perfectly normal and the same amount as usual) Then a second line of: From 08/08/18 to 07/09/18 £2.73 On my previous bill, dated 22nd August, which was paid by direct debit as usual, I had the following line item: Monthly recurring charge - from 08/08/18 to 07/09/18 - £4.17 To my eyes, it looks like I've been charged for the same period twice? There's no further detail on any of the pdf bills for me to drill down into, so I can't see if I've been billed

16
P
iD Mobile Employee
4 years ago
J
Civilian
JMMKMCivilian
asked in Community Archive.
Unkown Number still calling me after changing number due to harassment

Unkown Number still calling me after changing number due to harassment and I've only given my number to family, three friends and my doctors.  What can i do about this? Do i need to go the police again or can ID help me find out who it is calling me?  Or is there some way on my phone to find out the callers id?

1
P
iD Mobile Employee
4 years ago
LCM
Civilian
LCMCivilian
asked in Community Archive.
I have upgraded my phone but ID mobile has created as a new account

I upgraded my phone through my ID mobile account but they have created a new account and ID mobile has created a new DD and I am now running with two accounts.

1
P
iD Mobile Employee
4 years ago
L
Civilian
LyaCivilian
asked in Community Archive.
bill taken twice

My bill has been taken twice, I got an notification this morning saying payment hasn’t gone through so did it manually but you did take the direct debit so now I have paid twice 

1
P
iD Mobile Employee
4 years ago
T williams
Civilian
T williamsCivilian
asked in Community Archive.
sim deal and contract

can i have sim only deal even tho i have a contract can i have 2 for my kids

1
P
iD Mobile Employee
4 years ago
Jordan1886
Civilian
Jordan1886Civilian
asked in Community Archive.
upgrade

Hey there I recently got a new upgrade off ID and it came wirh a new sim. But I’ve lost it and my old sim still works so I reallt need to change it over?

1
P
iD Mobile Employee
4 years ago
M
Civilian
Marct0603Civilian
asked in Community Archive.
call 0872 from id mobile

I am trying to call an 0872 number from my I'd mobile.  I have increased cap credit and the number works on my work phone.  Why cant I phone from my I'd mobile?

1
P
iD Mobile Employee
4 years ago
P
Civilian
Paul mcneillCivilian
asked in Community Archive.
Double charged

Hello looking if I can get some help?  I payed my bill (£54)on the 6th of June  And has been deducted from my bank account yesterday. Now another £54 has came out my bank account today Total of 108, can anyone shed any light on this  Thank you 

1
P
iD Mobile Employee
4 years ago
Z
Civilian
ZoeyCivilian
asked in Community Archive.
Is the iPhone XR sim locked when ordering online

Hello, I want to order a new iPhone XR on the website but I don’t know if the phone will be sim locked to your network and if so if I can unlock it myself or with a cost. I haven’t been able to find the information on the website or through the forums.  Thanks, Zoey 

1
P
iD Mobile Employee
4 years ago
S
Civilian
SuddenlysarahlouCivilian
asked in Community Archive.
Change to a sim only plan.

I am nearing the end of my contract and I got an email today advertising a sim only contract that I want to switch to. When I go to the 'change plan' option on the app though, it doesn't offer me any sim only plans. How do I change my plan to the one advertised in the email that ID sent me?   

1
P
iD Mobile Employee
4 years ago
P
Civilian
Pat MilliganCivilian
asked in Community Archive.
Mrs Pat Milligan

Can you please help me, I’ve received two separate text messages regarding My3, thanking me for registering with them, which I know I didn’t do, then a second one to say they were sending me security information of my registration, saying if I didn’t register to contact them immediately, this I tried several times but had no success, I do not want My3 app now or anytime in the future, am I right in noticing that My3 is connected to iD? please, please help me with this problem, I’m in my 70s & can’t cope with things like this.

1
P
iD Mobile Employee
4 years ago
Carolynh
Civilian
CarolynhCivilian
asked in Community Archive.
porting number

I've filled in the form to complete port of my number but not heard anything back. I cant ring anyone so any advice?  

1
P
iD Mobile Employee
4 years ago
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