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My iD.

Everything you need to know about iD Mobile.

26117 Topics
P
Civilian
pzdavisCivilian
asked in Community Archive.
Wifi Calling issues

I have a iphone SE and have good wifi at home but poor 3g or 4g coverage. I have wifi calling enabled in settings but all I get is No Service in the corner of the screen.

2
Mohammed
iD Mobile Employee
5 years ago
Y
Civilian
yeldogCivilian
asked in Community Archive.
Accessing account details for second phone on my account.

Both mine and my wife's phones, on consecutive numbers, are registered on my account. However I can only access the billing details for my phone. How do I gain access to the billing details for her phone? Every time I open the app I'm given details for my phone only.

6
Mohammed
iD Mobile Employee
5 years ago
L
Civilian
liamnessCivilian
asked in Community Archive.
How to withhold number?

According to the FAQs, calling #31# before calling a number should withhold it. However this does not seem to work anymore. Testing this by calling my home phone, I can plainly see my home phone's number on the handset display.

3
Mohammed
iD Mobile Employee
5 years ago
Swannie
Civilian
SwannieCivilian
asked in Community Archive.
WiFi Calling not working?

i used to get WiFi calling at home but this has now stopped. I can still get it at work. I have reset the router and have tried resetting the Network settings in my iPhone.

11
P
Civilian
5 years ago
S
sezcurtis
asked in Community Archive.
No Internet access when not in a WiFi area.

Can't use Internet, including whatsapp unless in a WiFi area. Assuming issue with roaming?

1
Mohammed
iD Mobile Employee
5 years ago
freya24
Civilian
freya24Civilian
asked in Community Archive.
insurance, change details? cancel with refund?

Im selling my phone, theres nearly a year of insurance paid on it, how can i either cancel with a refund? or transfer the details on it?

2
Mohammed
iD Mobile Employee
5 years ago
Patmod84
Civilian
Patmod84Civilian
asked in Community Archive.
No Netwrok today/yesterday

Hi I have no network. Have tried turning on and off, removing sim a few times. No netwrok yesterday or today. Any ideas what to do?

5
Mohammed
iD Mobile Employee
5 years ago
S
Civilian
SaileshCivilian
asked in Community Archive.
NEW SIM NOT WORKING AFTER 2 DAYS

I recently lost my phone and have received a new ID SIM about 5 days ago. I spoke to customer service who have activated the SIM, and they said it will work after one hour! However, after 2 days, it is still not working!! What seems to be the problem? How can you assist?

5
Mohammed
iD Mobile Employee
5 years ago
M
Civilian
MeatclaretCivilian
asked in Community Archive.
Registering without Inserting the iD SIM

Hi. How do I go about opening the app for the first time to enter my PAC code without changing the sim over to receive the text code to the original ID sim number? thanks in advance

3
Mohammed
iD Mobile Employee
5 years ago
L
Civilian
leisureCivilian
asked in Community Archive.
Does iD Mobile support 3G

does 3g work on id

1
Mohammed
iD Mobile Employee
5 years ago
Devon
Devon
asked in Community Archive.
Poor customer service - where is my upgrade?

I have just had 2 conversations with members of the customer service, yesterday and today. Both were very poor, spoke of over, me didn't understand my query, ignored how unhelpful they were. Do they get training? Still waiting on my upgrade to go through...apparently the systems are down and instead of sorting, they need me to go through the process again. At this rate would never recommend these cowboys!!!

1
Mohammed
iD Mobile Employee
5 years ago
S
Civilian
Shiruba98Civilian
asked in Community Archive.
Nokia 1 Pie update

Hello there. So recently in July, Nokia started sending out the final Pie update for their phones, this one is for the Nokia 1 models. It's been about a month now and I am patiently waiting for it to come to the UK. Does iD and Carphone Warehouse even know about this update because I really need it now.

2
S
Civilian
5 years ago
Muja
Civilian
MujaCivilian
asked in Community Archive.
Wifi calling cutting out after 10 seconds

Just moved to Id because it has WiFi calling for the Mate 10 Pro and my office has no signal but whenever I receive or make a call using it the call drops out within seconds. Anyone have any idea why this isn't working properly? Solutions?

4
O
5 years ago
leithts
Newbie
leithtsNewbie
asked in Community Archive.
Data roaming outside of EU

I am travelling to Dubai and Thailand. How do I get data roaming for these countries?

2
leithts
Newbie
5 years ago
J
Civilian
jessicakrzysiakCivilian
asked in Community Archive.
high first payment

[h1] my new plan is £29.99 a month I’m being charged £51 with no add ons. why is this happening[/h1]

1
Kash
iD Mobile Employee
5 years ago
OrganicOctopus
Civilian
OrganicOctopusCivilian
posted in Community Archive.
Has anyone here used O2 in the past?

How were they compared to ID?

2
OrganicOctopus
Civilian
5 years ago
Nikiana
Nikiana
asked in Community Archive.
faulty charger

Hi, I recently bought a Google Pixel 3a on a monthly plan through ID. I LOVE the phones but unfortunately the charger has stopped working. Not sure whether it is the cable or the plug that is the problem . It's definitely not the phone as I can charge it using other people's chargers. Just wondering whether I'm likely to be able to get a replacement under warranty and how I would go about doing this? Thanks!

2
PavD
Legend
5 years ago
xanpb_2004
Civilian
xanpb_2004Civilian
asked in Community Archive.
RCS on iD Mobile

Hi there, I have a Huawei P20 Lite which I upgraded to on contract with iD about 5 days ago... I have noticed that when I put in a Vodafone SIM card it enables Message+ which is huawei's RCS messaging client. However when I put in my iD SIM card the option goes away... When will we get RCS on iD mobile? I would like to know as I would like the option to use it as I feel it would be useful... Thanks

9
F
Rookie
5 years ago
L
Civilian
leisureCivilian
asked in Community Archive.
Sim not working

I move to 1D on a sim only plan, received the sim last week, have put into my phone, and it says insert sim? not sure what to do?

2
L
Civilian
5 years ago
F
FindlaterM
asked in Community Archive.
EE vs ID mobile coverage

I bought a 4g SIM camera to watch over my ponies. It came with a pay as go EE SIM card, £10 for 2gb a month. I wanted to get another SIM card to get as much data as I could for a £10 a month. ID mobile turned out to be the best. It even looked like it had better 4g coverage then EE where the camera is set up (postcode AB21 0JN). However after now putting the ID mobile SIM card in the camera it takes longer to connect, it's very laggy and drops connection all together sometimes. I've looked at ID mobile coverage checker and it says there "no network problems reported in this area". Question is, Is there a problem with the network but no one has reported it or is ID mobile lying about there 4g coverage? I'm thinking about returning the SIM card. Also might return my mobile SIM card too (also now ID mobile) As I wont be happy if that's the coverage I'm going to get.

4
OrganicOctopus
Civilian
5 years ago
2
2secslater
asked in Community Archive.
Is anyone else experiencing blocked websites?

I have recently been given a link to torproject.org from a friend, and wondered if the website was down as I couldn't access it (I was on mobile data at the time). When I switched to wifi at home, I could immediately load the website perfectly fine. I had tested this out, with different browsers, putting the SIM into different devices (even a laptop running Windows) and with other mobile networks (O2 and EE). It appeared that torproject.org was getting blocked. Is this an issue for anyone else or is it just me? Also, I do not have content filtering enabled for my account. If this question gets censored from this website, it'll explain a lot. Thanks, Andrew

4
Nav1g8r
Civilian
5 years ago
J
Jonah
asked in Community Archive.
Comparethemarket Exclusive Not Showing On Order Email?

Hi, just clicked through a link via comparethemarket.com, which offered an “Exclusive” 7gb data rate, 500mins and Unlimted Texts for £7, better value and more data vs my current plusnet monthly rolling contract. just received order confirmation and it says 3gb of data? Have screen shot of offer, is this just a glitch in IDMobile system and will it sort its self out on my 1st bill and ongoing bills? Would prefer the deal and not to have to cancel new sim deal! thanks Jonah

1
Ryan
iD Mobile Employee
5 years ago
T
Civilian
TDMCivilian
asked in Community Archive.
Roaming in EU does not work for data

[h1]I have an iPhone 5. All the settings for roaming and data roaming are on. I have recently been to Belgium and Germany where I could get calls and texts but no data. It said I didn't have a subscription. This worked with my previous supplier but not since I went to ID. I am going to France soon, what can you do to sort this?[/h1]

7
Ryan
iD Mobile Employee
5 years ago
M
Civilian
MichaelMCivilian
asked in Community Archive.
Phone not working properly after software update

My phone (Huawei P20 Pro) received a software update today, which seemed to install correctly. The phone rebooted normally and all my apps etc were still there. But a few minutes later I got another notification that a software update needed installing. But when I went to settings, the software update section showed that the phone is on the latest version, but that a software update with the same release number as the existing needed installed. I started the installation process, which took about 20 seconds to install. But I'm still getting the same update message. So far I have backed up and factory reset my phone, but the same issue is still happening. Can anyone suggest a possible fix for this or will I need to send the back to id for repair?

7
Ryan
iD Mobile Employee
5 years ago
Anetapiasecka24
Anetapiasecka24
posted in Community Archive.
canceling the card

hello, I have a phone card in your sirmie how can I give it up?

1
Ryan
iD Mobile Employee
5 years ago
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