Skip to main content

My iD.

Everything you need to know about iD Mobile.

26114 Topics
Eborman
Civilian
EbormanCivilian
asked in Community Archive.
Banking

When I open my online banking my pc defaults to ID banking and opens a secure window. But not every time. Is there someting wrong?

1
Gregor
Sidekick
5 years ago
A
Civilian
AllancpriceCivilian
asked in Community Archive.
No local service

No service on two phones each with different ID mobile sims at our home location - B73 6QP. This has persisted for five days now. Is there a local service issue that you are aware of or currently sorting out? Service works OK 1 mile outside of this area.

8
Kash
iD Mobile Employee
5 years ago
R
Civilian
Richard WhiteCivilian
asked in Community Archive.
Security Code

I have a Huawei modem in my camper van for wi fi connection only, i e no phone. I have just installed the I D sim card, and have god internet connectivity. However, I can't access my I D account. The registered (or at least it will be, I hope) 'phone number is for the card in the modem, and therefore incapable of receiving SMS messages. Can I get the magic secret code number by another means, so that I can register the account? Thanks Richard White

3
Kash
iD Mobile Employee
5 years ago
C
Civilian
cosmicflightCivilian
asked in Community Archive.
SIM not supported

Hi Just had delivery of my sim and I am trying to set up my Iphone6 and I get the message that the SIM is not supported. Can anyone help please

4
Kash
iD Mobile Employee
5 years ago
J
Civilian
JackrtoogoodCivilian
asked in Community Archive.
USA roaming

I’ve seen some customers have older takeaway plans which includes USA roaming. How do you find out if you have this takesway plan? many thanks.

5
M
5 years ago
OverseasRoamer
OverseasRoamer
asked in Community Archive.
Cancel contract from abroad

So I have moved abroad and now want to cancel my contract. Unfortunately I have forgotten my login details and something on my account must have been entered wrong as I can't reset it or pass authentication. They can't help by phone or web chat either and have recommended I go to a carphone warehouse with ID - BUT I'm abroad. How do I fix this? The bank account the direct debit comes from will close at the end of next month anyway so I could just leave it but there doesn't seem to be a good way to notify them.

1
Kash
iD Mobile Employee
5 years ago
I
IsobelMD
asked in Community Archive.
Number port scheduled yesterday and not happened

Bought the ID sim on Saturday and got the shop to set up the number transfer from my old network. Was scheduled for yesterday (Monday) and has not happened. Will it be done today or is there a problem? At the mombent using my UD sim and so cant get all the calls to my old number. Thanks

1
Kash
iD Mobile Employee
5 years ago
Mark19ous
Rookie
Mark19ousRookie
asked in Community Archive.
Dodgy number

Why when calling this number ‭076669845674‬ does it tell me I have no minutes left on my contract and need to top up? I did have plenty of minutes left. The number appeared as a missed call.

2
Mark19ous
Rookie
5 years ago
aogrady
Civilian
aogradyCivilian
posted in Community Archive.
50gb data boost

Hi, Just purchased a new Hauwei P30 Pro, with 50gb data boost when I use my standard allocation of 1gb....there is no mention of the 50gb on my app, how do I know if it will work? Alistair

6
Timnor
5 years ago
Ian S
Civilian
Ian SCivilian
asked in Community Archive.
Changing SIM to one NANO which fits SAMSUNG S6

How can you get iD moble to change this?I have changed phone and needer smaller SIM. I am gobsmacked that this is not clear on the website nor when you call up. I have phone up 2 times and the call centre line drops. Furthermore the live chat is down. I hope iD mobile gives better service in the future.

1
Gregor
Sidekick
5 years ago
C
Civilian
CalistaCivilian
asked in Community Archive.
Charges when using phone in Indonesia

I'm travelling to Bali and want to avoid any surprise charges to my bill! I'm planning on using hotel free WiFi etc, but want to check charges for texting etc, in case I should want to send the occasional text. I know Indonesia is not part of the 50 destinations where one can 'roam like at home'. I also have a cap set for extra usage - will this still be active while I'm away?

3
Gregor
Sidekick
5 years ago
T
Civilian
Tim SCivilian
asked in Community Archive.
no network in Scagliarini, Sardinia, Italy

Arrived Scagliari yesterday 27 July and worked. From afternoon no network and still nothing today 28July. Help! Tried usual switch off 4g restart etc. Nothing!

2
T
Civilian
5 years ago
M
Civilian
MCL5691Civilian
asked in Community Archive.
Data download not working in USA, calls and texts not working either.

I have switched off 4G and tried resetting network settings. Nothing works if I am not on WiFi. Phone thinks I am on AT&T with good signal.

3
Gregor
Sidekick
5 years ago
A
AlexJB
asked in Community Archive.
Zeblaze compatibility

Hello, I would like to use my sim card in a zeblaze thor 4 smartwatch. I know that the frequency bands are GSM: 850(B5)/900(B8)/1800(B3)/1900(B2) WCDMA: 850(B5)/900(B8)/1900(B2)/2100(B1) 4G FDD: 2100(B1)/1900(B2)/1800(B3)/850(B5)/2600(B7)/900(B8)/B12/800(B20) TDS-CDMA: B34/B49TDD: B38/B39/B40/B41 Should this be possible?

1
terrywebbs
Novice
5 years ago
RossBispham
RossBispham
asked in Community Archive.
looking for a sponsorship contact

Hi, We have an exciting sponsorship opportunity involving some of the UK’s biggest actors, comedians, musicians and influences. I’m looking for a contact at ID Mobile so I can send over all of the details. Look forward to hearing from you, Ross

1
Mohammed
iD Mobile Employee
5 years ago
Rachvill
Civilian
RachvillCivilian
asked in Community Archive.
I want my refund

I want my refund or I will be going to the ombudsman.

2
Rachvill
Civilian
5 years ago
A
Anonymous
asked in Community Archive.
Charges When Leaving iD

Coverage was dire so wanted to leave. Tried online chat to ask question (14 mins in queue, then they clearly decided they had lasted until 8pm and f**ked off home). So the total lack of service became a 2nd reason to leave. Says I have to give 30 days notice and I am 2 days into a billing period. Does that mean they will charge me 1-2 days worth of contract or try to be dicks and charge another full month and then I have to argue with them. I'm fine with 1-2 days, even when I will use the PAC code on the 29th day so iD get to keep 3 days worth of service they haven't actually provided. Anyone know if they do try to charge another full month? If so I guess I'll just stop the DDR and wait to sort out a 2 day charge manually? Really unimpressed by customer service AND actual coverage of service.....

10
Ryan
iD Mobile Employee
5 years ago
T
Tempo
asked in Community Archive.
[Urgent] Can I cancel my plan for a month and restart it next month?

Hello, I will be roaming outside of the EU for 6 weeks and I don't need my ID Mobile sim-only monthly plan for a month. Is it possible to cancel it for a month and then start the same plan again next month? I tried using Live Chat but the button won't show up after a few hours of waiting. My next month starts tomorrow, July 23rd, and I don't want it to start so this is fairly urgent. Many thanks.

2
Ryan
iD Mobile Employee
5 years ago
S
Civilian
samo_172Civilian
asked in Community Archive.
Why can't EE number contact me?

Recently ported my number over from plusnet which was completed on 08/01/2019. Since this date anyone using an EE SIM can't call me. And their texts won't get sent to me either. I can call and text them though. Anyone know why this has happened, and how I can fix it?

5
Kash
iD Mobile Employee
5 years ago
rjas70
Civilian
rjas70Civilian
asked in Community Archive.
SIM not working

[h1]I activated the new SIM for my daughter's phone yesterday afternoon. More than 24 hours later it is still not working - no network service, number shows as unknown in settings ... what is wrong?[/h1]

1
Kash
iD Mobile Employee
5 years ago
C
Civilian
CaitlinsmithCivilian
asked in Community Archive.
cannot create an account on the ID app

I got my new phone yesterday and want to keep my phone number, but I cannot register for the app with my old number or my new one (the ID one they gave me) help??

1
Kash
iD Mobile Employee
5 years ago
N
Civilian
nickyphilCivilian
asked in Community Archive.
Receiving Calls Abroad

Can I receive calls from the UK with data roaming switched off? I’m on vacation in Switzerland which is not one of ID’s included countries and want to avoid excessive charges

2
N
Civilian
5 years ago
M
Newbie
MikeimpNewbie
asked in Community Archive.
Out of x-files

Just got my new account with iD mobile sorted. Making my first call and I heard a conversation ,faint but there about a lady speaking to a retail shop about temperature of fridge. The person I was calling had difficulty in hearing me. I terminated the call and tried again and still that lady was still talking about a fridge. I was using WiFi calling could that be the problem? I haven't used the phone again. Anyone out there ?

2
M
Newbie
5 years ago
U
Civilian
umiCivilian
asked in Community Archive.
Nokia 7.1 "CP Client" notifications

Hi all, Yesterday I bought an unlocked Nokia 7.1 and put my iD SIM in it. It worked fine in the evening, but today (starting around noon) I occasionally get these odd notifications that you can see in the first screenshot I have attached: "CP Client New provisioning message" If I then tap on the notification, it then comes up with another message, which can be seen in the second screenshot: "New Provisioning Do you want to apply new configuration?" With options for "Postpone", "Delete" and "OK". If I tap on OK, I get a prompt for a PIN (screenshot 3). It will accept any PIN there, as long as it's 4 digits. These notifications pop up about every half hour, I think, and they're rather irritating. I've looked into solutions to stop it from happening (for example the instructions here: https://community.phones.nokia.com/discussion/comment/25837/#Comment_25837 which can also be found here: https://candid.technology/how-to-stop-provisioning-message-cp-client-nokia/ and on various other s

5
Mohammed
iD Mobile Employee
5 years ago
M
Civilian
MilllillCivilian
asked in Community Archive.
roaming/ live billing

how live is live billing please? I am worried cos i am in turkey and phone says Turk telecom on top. Been using wi-fi and have roaming off but somewhere else in phone settings (Honor 9 lite) it says it is on!

1
Mohammed
iD Mobile Employee
5 years ago
Terms & Conditions