Why can’t I access my account on my laptop. Always used to be able to. What’s changed?
Why can’t I access my account on my laptop. Always used to be able to. What’s changed?
Hi
Welcome to the Community!
Have you registered a new account for the new iD Mobile app?
Can you confirm what error you get when trying to login?
Kash
Despite going through the system and putting in a new password I keep getting Sorry details do not match our records’
Hey there
We’re sorry to hear that.
My first question would be, have you registered/re-registered for the new app/website since its release in April?
Secondly, have you tried registering/logging in via this link below specifically?
https://my.idmobile.co.uk/login
Thank you,
Tyler
Received a text indicating that I have over used my data allowance. The reason I can’t monitor is that I cannot get into my account on the App or on the net. Spent over an hour trying to log in with varying success on the pc. Still can’t find out how much data I have used. Useless service.
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