Hi @asheshouse,

Welcome to the Community!

Have you registered a new account for the new iD Mobile app?

Can you confirm what error you get when trying to login?

Kash

Despite going through the system and putting in a new password I keep getting Sorry details do not match our records’

My email address and phone number have been given but still no joy.

Hey there @Joanna Lacey, welcome to Community!

We’re sorry to hear that.

My first question would be, have you registered/re-registered for the new app/website since its release in April?

Secondly, have you tried registering/logging in via this link below specifically?

https://my.idmobile.co.uk/login

Thank you,

Tyler

Received a text indicating that I have over used my data allowance.  The reason I can’t monitor is that I cannot get into my account on the App or on the net.  Spent over an hour trying to log in with varying success on the pc.  Still can’t find out how much data I have used.  Useless service.  

Hi @Catherine Rodriques 

Sorry to hear this, do you still require assistance with this?

Please let us know if so so we can get in touch.

We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

Tom