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Why can't I log in to my account on the web?

  • 3 May 2024
  • 5 replies
  • 111 views
A
Rank
Userlevel 1

Why can’t I access my account on my laptop.  Always used to be able to.  What’s changed?

 

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Best answer by Tyler 12 June 2024, 18:57

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5 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @asheshouse,

Welcome to the Community!

Have you registered a new account for the new iD Mobile app?

Can you confirm what error you get when trying to login?

 

Kash

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Joanna Lacey
Rank

Despite going through the system and putting in a new password I keep getting Sorry details do not match our records’

Joanna Lacey
Rank

My email address and phone number have been given but still no joy.

Tyler
Rank
Userlevel 4
Badge +6

Hey there @Joanna Lacey, welcome to Community!

 

We’re sorry to hear that.

 

My first question would be, have you registered/re-registered for the new app/website since its release in April?

 

Secondly, have you tried registering/logging in via this link below specifically?

 

https://my.idmobile.co.uk/login

 

Thank you,

Tyler

 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Catherine Rodriques
Rank

Received a text indicating that I have over used my data allowance.  The reason I can’t monitor is that I cannot get into my account on the App or on the net.  Spent over an hour trying to log in with varying success on the pc.  Still can’t find out how much data I have used.  Useless service.  

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