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phone upgrade mail

  • December 4, 2024
  • 1 reply
  • 73 views

I’ve chosen a phone for my upgrade last week and completed everything on the app and it said everything has gone through yet I still have yet to receive my confirmation email or anything. I figured this was because the phone was on pre order? 
 

The upgrade I chose was a Black Friday deal to the google pixel 9pro at £36.99 a month and upfront cost of £9 of that helps.

 

 

 

Best answer by Tyler C

Hey there ​@Rennox67, if the order is on pre-order, you likely won’t receive further confirmation regarding the order until it’s dispatched.

 

For further updates, I’d recommend calling our sales team on 02071391397.

 

Thanks,

Tyler

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1 reply

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • December 4, 2024

Hey there ​@Rennox67, if the order is on pre-order, you likely won’t receive further confirmation regarding the order until it’s dispatched.

 

For further updates, I’d recommend calling our sales team on 02071391397.

 

Thanks,

Tyler