I have an ID mobile SIM only and have purchased an ID mobile pay monthly phone. I want to move the number from the SIM only to the pay monthly plan. I tried to go through the PAC process but it keeps saying ‘enter a valid PAC’. The code starts VTM, when I included VTM it says it shouldn’t include VTM. When I enter just the numbers it says ‘enter valid PAC code’.
Solved
PAC code won't work (VTM)
Best answer by Mohammed
Hello
You can’t port your number from an iD account to another iD account, which is why the PAC code isn’t accepted or is advising it’s not valid.
In this case, you should have upgraded your existing SIM-only plan to a handset contract instead of purchasing a new contract with a new number.
We can offer a return of the new contract and guide you through upgrading or you can cancel the SIM-only plan and keep the new number. Let us know which you’d prefer.
Mohammed
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