Question

Open Data Policy and Data Add-On whilst roaming in EU

  • 11 April 2023
  • 1 reply
  • 133 views
D
Rank
Userlevel 1

I’m currently awaiting my SIM to be delivered as I’m wanting to try ID Mobile, but have a question about data usage whilst roaming in the EU (specifically Spain).

I know that since I’m paying £8 per month for 30GB of data I have an Open Data Policy fair usage limit of 6.17GB.  I see on the info page that it states that the surcharge does not apply to data add-ons.

I would therefore like to know if I can purchase a data add-on (15GB for £30) so that I can use more than my 6.17GB allowance whilst abroad and avoid the surcharge.  If so, would this add-on kick in as soon as I’ve used my 6.17GB ODP allowance, or would I be charged a surcharge on 23.83GB (my 30GB allowance minus the 6.17GB ODP limit) and then start using the add-on, or would the add-on avoid the surcharge altogether?

 

This topic has been closed for comments

1 reply

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Dae,

From my understanding, add-ons only kick in when your inclusive data has been used to prevent you from using out of plan data usage.

I didn’t think add-ons could be used abroad from past contact, however, the page does seem to indicate otherwise.

 

Therefore, if you set your cap to £0.00 to avoid out of plan spend, then purchase the add-on, you should be able to use data from the add-on once your fair usage data has been consumed. 

I’ve actually never come accross the situation before so that’s the only reason I haven’t given a definite response but based on how the systems work and my understanding of it, this is what I’d expect.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?