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Everything you need to know about the 3G switch off

1 year ago

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Replies posted by PavD

84 Replies

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Oldest first

Malvinuke7Civilian

asked in Community Archive.

How to log into my account without id mobile sim?

Hi Malvinuke, Welcome to the iD Community. I have sent you a direct message with some further information. Regards, Pav

4 years ago

daxbyrneCivilian

asked in Community Archive.

ID Mobile having trouble with my PAC

Hi daxbyme, Welcome to the iD Community. I have sent you a direct message with some further information. Regards, Pav

4 years ago

e.wNewbie

asked in Community Archive.

Cancel contract early

HI e.w Welcome to the iD Community I have sent you a direct message with some further information. Please keep your Direct Debit open, the reason for that is the following.. After your 30 days’ notice period ends, your plan will close and we’ll issue your final bill. This bill will need to be paid by Direct Debit within 14 days. This is for your line rental, any out-of-plan usage up to the point of cancellation. If your Direct Debit fails (and it’ll obviously fail if you’ve cancelled it), your future credit rating might be affected – so please keep your Direct Debit open!

4 years ago

Mal86Civilian

asked in Community Archive.

Kathf93Civilian

asked in Thinking of leaving?

How do I can cancel my cancellation request?

Hi Kathf93, Welcome to the iD Community. Not to worry, I have sent you a direct message with some further information. Regards, Pav

11 months ago

ledgertonCivilian

asked in Community Archive.

My replacement SIM has no service?

Hi ledgerton, Apologies for the delay and the issues you are having with your new SIM. I have sent you a direct message with some further information. Regards, Pav

4 years ago

Daddyrugby99Newbie

asked in Plans & Upgrades.

My Upgrade has not arrived and has been lost by DPD. It's been 2 weeks now

Hi Daddyrugby99, Apologies for the delay. I have sent you a direct message with some further information. Regards, Pav

1 year ago

mkbusseyCivilian

asked in Community Archive.

I cancelled my Direct Debit too early / Cancellation

Hi Mkbussey, Welcome to the iD Community. You must give us 30 days' notice. So, if you want to leave at the end of your minimum contract term, you need to notify us at least 30 days before your contract end date. Please note: if you decide to leave before your minimum contract period, you may be charged an early cancellation fee. You can view your early cancellation fee in the iD Mobile app or My Account area - under 'My account', on the 'Manage my plan' tile click 'End my plan'. You'll then see your 'Estimated cost of a cancellation'. I have sent you a direct message with some further information. Regards, Pav

4 years ago

TE23Civilian

asked in Community Archive.

My contract expired in November 2019 and I am still being billed!

Hi TE23, Welcome to the iD Community. Sorry to hear that. I have sent you a direct message with some further information. Regards, Pav

4 years ago

nuriaCivilian

asked in Community Archive.

I have not been able to access Data service since joining iD

Hi nuria, Welcome to the iD Community. Have you tried resetting your internet settings to establish a connection. If you can go to the mobile network settings and then to the APN settings, you will need to press the menu button and then choose Reset To Default. Once done, please choose iD on the list that appears and then ensure the APN settings are activated. Regards, Pav

4 years ago

GhetobocCivilian

asked in Community Archive.

end my contract

Hi Ghetoboc, Welcome to the iD Community. That’s fine. I have sent you a direct message with some further information. Also, please keep your Direct Debit open, the reason why you should do this is as follows… After your 30 days’ notice period ends, your plan will close and we’ll issue your final bill. This bill will need to be paid by Direct Debit within 14 days. This is for your line rental, any out-of-plan usage up to the point of cancellation, and an early cancellation fee if it applies. If your Direct Debit fails (and it’ll obviously fail if you’ve cancelled it), your future credit rating might be affected – so please keep your Direct Debit open! Thanks, Pav

3 years ago

SusanneRCivilian

asked in Community Archive.

How do I increase my Credit Limit?

Hi SusanneR, Welcome to the iD Community. That’s fine, I have sent you a direct message with some further information. Regards, Pav

4 years ago

Rachel2001xoxoxCivilian

asked in Community Archive.

Refund for double payment made

Hi Rachel2001xoxox Welcome to the iD Community. Not to worry, sometimes Direct Debit comes out of the account but doesn’t show straight away. I have sent you a direct message with some further information. Regards, Pav

3 years ago

KittenCivilian

asked in Community Archive.

I received a bill despite cancelling

Hi Kitten, Welcome to the iD Community. This will be the final bill generated after disconnection most likely. Not to worry, I have sent you a direct message with some further information so we can look into this further and confirm. Regards, Pav

4 years ago

John ACivilian

asked in Community Archive.

Bill payment taken twice?

Hi JohnA, Welcome to the iD Community. It usually may have happened if you have a Direct Debit active, but then may have made a manual payment around the same time when your bill is due. As with some banks a Direct Debit can be taken, but doesn’t show on your statement right away. Not to worry, we can get that sorted. I have sent you a direct message with some further information. Regards, Pav

4 years ago

Taylor99Civilian

asked in Thinking of leaving?

cancel monthly contract early

Hi Taylor99, Welcome to the iD Community. I have sent you a direct message with some further information. Regards, Pav

3 years ago

C.m.thorneCivilian

asked in Delivery & Returns.

Ordered my SIM to the wrong address

Hey C.m.thorne, Welcome to the iD Community. I have sent you a direct message with some further information. Regards, Pav

2 years ago

KdefreCivilian

asked in Community Archive.

I suddenly have no Network Coverage! It this due to covid-19?

Hey @Kdefre I am sorry to hear about not being able to make or receive calls, we’re continually looking to improve our services across the country. 3G and 4G is showing as ‘very good service’ in Bristol BS16. You can check your coverage status here to find any issues that may be reported but currently its showing as ‘very good service’. Alternatively try out WiFi calling. Find out about what is WiFi calling and why you should use it here Pav

4 years ago

iD MobileiD Mobile Employee

published in Articles and competitions.

March Community Newsletter Competition - Closed

This can surely be a tricky one to answer. I would probably have to go for ‘The Tiger Who Came to Tea’ it was my childhood favourite. The reason for being my favourite book would be because I enjoyed planning tea party with my teddies.

183770

4 years ago

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