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Ordered my SIM to the wrong address

  • 2 April 2020
  • 6 replies
  • 104 views
C
Rank

I have just placed an order to upgrade to a sim only deal. The address for the order was incorrect but I placed the order. I have changed the address on the app afterwards. The confirmation email said this might cause problems. As the call centres are closed and the online chat is closed what can I do?

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Best answer by PavD 2 April 2020, 13:21

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6 replies

PavD
Rank
Userlevel 4
Badge +2

Hey C.m.thorne,

Welcome to the iD Community.  

I have sent you a direct message with some further information. 

Regards,

Pav

A
Rank

Hello, I have the exact same issue as the original poster

Aron Ciobotaru
Rank

Pls can send my sim from my new adresa pls

 

Flat 4.20a merridale Lane
Kash
Rank
Userlevel 6
Badge +7

Hi @Aron Ciobotaru ,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
F

I have ordered a new sim but realised the delivery address is wrong. Can you help me?

Kash
Rank
Userlevel 6
Badge +7

Hi @freddieedwards,

So that this can be resolved quickly, please contact our Live Chat Team.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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