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Ordered my SIM to the wrong address

  • 2 April 2020
  • 6 replies

I have just placed an order to upgrade to a sim only deal. The address for the order was incorrect but I placed the order. I have changed the address on the app afterwards. The confirmation email said this might cause problems. As the call centres are closed and the online chat is closed what can I do?


Best answer by PavD 2 April 2020, 13:21

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6 replies

Userlevel 4
Badge +2

Hey C.m.thorne,

Welcome to the iD Community.  

I have sent you a direct message with some further information. 



Hello, I have the exact same issue as the original poster

Pls can send my sim from my new adresa pls


Userlevel 6
Badge +7

Hi @Aron Ciobotaru ,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.


I have ordered a new sim but realised the delivery address is wrong. Can you help me?

Userlevel 6
Badge +7

Hi @freddieedwards,

So that this can be resolved quickly, please contact our Live Chat Team.




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