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Ordered my SIM to the wrong address


I have just placed an order to upgrade to a sim only deal. The address for the order was incorrect but I placed the order. I have changed the address on the app afterwards. The confirmation email said this might cause problems. As the call centres are closed and the online chat is closed what can I do?

Best answer by PavD

Hey C.m.thorne,

Welcome to the iD Community.  

I have sent you a direct message with some further information. 

Regards,

Pav

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6 replies

PavD
Bronze
 Contributor
  • Bronze
 Contributor
  • 93 replies
  • Answer
  • April 2, 2020

Hey C.m.thorne,

Welcome to the iD Community.  

I have sent you a direct message with some further information. 

Regards,

Pav


  • Community Member
  • 0 replies
  • April 7, 2022

Hello, I have the exact same issue as the original poster


Aron Ciobotaru
Community Member

Pls can send my sim from my new adresa pls

 


Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8193 replies
  • April 19, 2022

Hi @Aron Ciobotaru ,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash


I have ordered a new sim but realised the delivery address is wrong. Can you help me?


Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8193 replies
  • April 27, 2022

Hi @freddieedwards,

So that this can be resolved quickly, please contact our Live Chat Team.

 

Kash