Replies posted by Kash

5827 Replies

A
Civilian
Andrzej1978Civilian
asked in Community Archive.

proof of purchase needed

Hi @Andrzej1978,You can look at getting your handset repaired through a Carphone Warehouse store if you would like?If you prefer via Samsung let us know and we can send you a Private message for your details for the proof. Kash

3
Kash
iD Mobile Employee
2 years ago
A
Civilian
Andrzej1978Civilian
asked in Community Archive.

proof of purchase needed

Hi @Andrzej1978,Thanks for getting in touch.When did you purchase the handset and what seems to be the fault.Depending on when you purchased it we may be able to exchange it for you.However if it’s outside of the exchange period we can get that proof of purchase sent so that you can get it repaired by Samsung if you preferred to do so. Kash

3
Kash
iD Mobile Employee
2 years ago
Amber Rose
Civilian
Amber RoseCivilian
asked in Community Archive.

message 81199

Hi @Amber Rose, Thanks for getting in touch.Is Premium SMS enabled on the handset through the SMS settings? Kash

1
Kash
iD Mobile Employee
2 years ago
R
Civilian
Ruffers21Civilian
asked in Community Archive.

bundle not appering

Hi @Ruffers21,We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Kash

1
Kash
iD Mobile Employee
2 years ago
I
Civilian
IDCustomer10000000Civilian
asked in Community Archive.

Account set up

Hi @IDCustomer10000000,We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there.Kash

1
Kash
iD Mobile Employee
2 years ago
S
Civilian
SlamaiteCivilian
asked in Community Archive.

pac error

Hi @Slamaite, Are you looking to leave iD mobile or move your number into iD Mobile?If you are looking to keep the number when you move to iD Mobile, please follow the link before and ensure no spaces are entered before or after the details.https://switching.idmobile.co.uk/ Kash

1
Kash
iD Mobile Employee
2 years ago
RosieChad
RosieChad
asked in Your iD Mobile Account & App.

Security Code Texts Not Being Received

@p_bratinova,I can see that we have sent you a Private Message.Please let us know if you require further assistance there and we can help you out. Kash 

24
Rory
Newbie
2 years ago
K
Civilian
KimmCivilian
asked in Community Archive.

No account access or phine receive reset code

Hi @Wdieer52,Have you tried resetting your network settings?Are you able to receive other texts fine?If you are still having issues after this our Live Chat Team are able to provide the code over chat. Kash 

5
Kash
iD Mobile Employee
2 years ago
I
Newbie
idyoumakemestressedNewbie
asked in Thinking of leaving?

Cancel within 14 days cooling off period

Hi @p_bratinova, We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Kash

32
Kash
iD Mobile Employee
2 years ago
F
Civilian
FlowwwieCivilian
asked in Community Archive.

Not getting 5G in a coverage area with a Pixel 5 5G

Hi @caprice63,Could you advise if 5G is enabled to auto in your network settings?Kash

25
Will
iD Mobile Employee
2 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Community Archive.

Activating Your New SIMTutorial

@Jack Ryan,Is it a new iD Mobile SIM or a replacement SIM card?If you have upgraded or received a replacement SIM please click HERE to activate it.If it’s a new SIM card it should already be activated.Thanks,Kash

5304939
Kash
iD Mobile Employee
2 years ago
Andrea Angonese
Civilian
Andrea AngoneseCivilian
asked in Community Archive.

SMS not receiving

Hi @Andrea Angonese,Can you confirm which network you are connected to?Could you please try and reset your network settings and connect to 3 ITA or WIND?Is it with specific numbers only or all Italy numbers? Kash

9
Will
iD Mobile Employee
2 years ago
Kate Kate
Civilian
Kate KateCivilian
asked in Community Archive.

Please explain error 38

Hi @Kate Kate,Have you checked to see that you have premium SMS enabled on the SMS settings? Thanks, Kash

5
Ryan
iD Mobile Employee
2 years ago
Jenny Mayoh
Civilian
Jenny MayohCivilian
posted in Community Archive.

i need to cancel my partners contract as he no longer has the phone and has.never used the sim

Hi @Jenny Mayoh,In order to cancel the contract we would require that the account holder contacts us directly.Please could the account holder contact us here or via Live Chat on our website and we can assist further. Kash

1
Kash
iD Mobile Employee
2 years ago
laraarakel
Civilian
laraarakelCivilian
asked in Community Archive.

Roaming issue

@laraarakel, We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Kash

9
Kash
iD Mobile Employee
2 years ago
Louleeree
Civilian
LouleereeCivilian
posted in Community Archive.

mobile been cancelled

Hi @Louleeree,Unfortunately we can’t reduce the amount that needs to be paid or reconnect the account if it’s non payment.Non-payment can result in this being sent to a debt collection agency who can assist with a payment plan. Kash

3
Kash
iD Mobile Employee
2 years ago
Louleeree
Civilian
LouleereeCivilian
posted in Community Archive.

mobile been cancelled

Hi @Louleeree, I’m sorry to hear this. Have you taken a look at the iD Mobile app to see if you can change your plan to something that suits you better? Kash

3
Kash
iD Mobile Employee
2 years ago
M
Civilian
M24Civilian
asked in Community Archive.

cancelling id contract

@M24, We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there.Kash

3
Kash
iD Mobile Employee
2 years ago
M
Newbie
MewrightNewbie
asked in Roaming & International.

Roaming charges applied in Band 1 destination

Hi @Mewright ,That is very likely the case. Roaming at seaYou’ll be subject to ‘Maritime roaming’ charges, even if you’re travelling between any of our ‘Inclusive Roaming’ destinations. For more information, and to view the charges, select ‘Roaming’ above, and then ‘Ships, Ferries, Cruise Liners’ on the dropdown. https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges Kash

5
Ryan
iD Mobile Employee
2 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Announcements.

iD 5G Network: Device CompatibilityNews

@Yelloperil, Unfortunately we can’t provide a timescale but we are adding more devices to the list. Kash

34721159
P
Rookie
2 months ago
whycaninotjustspeaktoahuman
Civilian
whycaninotjustspeaktoahumanCivilian
asked in Community Archive.

Billing issues and speaking to a human

Hi @DawnAAdams, We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Kash

5
Kash
iD Mobile Employee
2 years ago
Prashant Purohit
Civilian
Prashant PurohitCivilian
asked in Community Archive.

caller Id not enabled

@Prashant Purohit, Could you please try resetting your network settings and see if you can then change the caller ID to on and see if that works? Kash

3
Kash
iD Mobile Employee
2 years ago
M
Civilian
MilesBailey17Civilian
asked in Community Archive.

Replacement SIM card

@MilesBailey17,We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Kash

1
Kash
iD Mobile Employee
2 years ago
L
Civilian
LaurenmayCivilian
asked in Community Archive.

change number

Hi @Laurenmay,We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there.Kash

1
Kash
iD Mobile Employee
2 years ago
M
Civilian
M24Civilian
asked in Community Archive.

cancelling id contract

Hi @M24,Are you looking to leave iD Mobile and keep your number or would you like to disconnect without the number? Kash

3
Kash
iD Mobile Employee
2 years ago
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