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Everything you need to know about the 3G switch off

1 year ago

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Replies posted by Kevin

2525 Replies

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Angie1Civilian

asked in Community Archive.

Forgotten Password. Security Code not received.

Hi @Angie1 Have you just done an upgrade? If so, do you still have your old SIM as things should still be active on that one (unless you have activated the new SIM yourself using the iD Mobile App).Codes to reset your password would be texted to the active SIM on your account. In this case, possibly your old one.

3 years ago

jonmarkCivilian

asked in Community Archive.

Ash93Civilian

asked in Community Archive.

How do I cancel my contract? Can't log in to cancel, don't know the mobile number, but am being charged. Urgent, please advise.

Hi there @Pauline Griffin Is the account in question in your name? Please let us know as we’ll message you here to assist you with that if so.If the account is in the name of your nan then we’d need her to contact our Live Chat Team -or- sign up here and message us so that we can speak to her directly in order to assist further.

3 years ago

PEECEECivilian

asked in Community Archive.

Problem with text messages

Are you able to potentially get a screenshot of what you’re seeing @PEECEE From the sounds of it. Your phone is trying to send a message through an online method (to save you from using an SMS text). Thus why you’re being asked if you want to send the message as SMS/ MMS afterward.In your phone settings you might need to ask it to prioritise sending messages the normal way (SMS) as opposed to some sort of Motorola to Motorola messaging service that would use WiFi/ Mobile data.

3 years ago

mohangCivilian

asked in Community Archive.

live chat not working and no phone number to call - I want to cancel my contract

We’re available here and by our Live Chat Team as needed @Lorena62 We’re sorry to hear you’re having any recent coverage type issues though.If you could give us your full postcode here we’ll be happy to investigate the matter further for you from our side.

3 years ago

nickiveyCivilian

asked in Community Archive.

4G router - DNS settings

What error message do you get when you try to load the firm related websites @nickivey?It’s not randomly being flagged as “adult” is it? As you might be able to alleviate that aspect by turning off Adult content filtering in your iD Mobile App if it’s along those lines.

3 years ago

unhappy alsoCivilian

posted in Community Archive.

PAC Problem - Wrong

We’re sorry that you’ve recieved the wrong one through the automated means @unhappy also So that we can manually get this sorted for you we’ve sent your a private message on here to take some details from you to get that sorted.Please click your profile and then go to your private messages to see that there.Alternatively you can speak to our Live Chat Team for that here.

3 years ago

hall1985Civilian

asked in Community Archive.

Proof of Purchase for insurance repair

Hi there @hall1985 Was it from ourselves you originally purchased the phone from?If so, please check your inbox (and spam/ junk folder) from around the date of purchase as you should have had an email with your order confirmation and the IMEI of the handset etc there. If you don’t have that, or need us to create a document that states when the phone was last used with iD Mobile or something then please let us know by reply here and we’ll contact you further by private message if needed.

3 years ago

AxarquianCivilian

asked in Community Archive.

30 day sim only contract required for just one month

Hi there @Axarquian Have you purchased a SIM already? If so, we can contact you by a private message on here to put in that disconnection request for you if that’s the case here.Providing you don’t go outside of the allowances on whatever tariff you select then you should only ever pay for 1 monthly bill.Day one of a contract would usually start the day of purchase.

3 years ago

Caisson6DCivilian

asked in Community Archive.

Message Send Failure

Hi there @Kevd88 (may also help you too @Caisson6D)Are you using an iPhone? If so, please try the following here:Could you go to Settings > [Your Profile] > Name, Numbers, Emailsand then ensure within there that the correct number is showing?You may possibly need to log out of iCloud or Apple ID in order to make the change.Another method that has worked in the past for others is as follows...Turn off the iPhone > Take out your SIMTurn the iPhone back on (no SIM) > Leave on for a minute or so.Pop the iD Mobile SIM back in the iPhone > Turn back on. Let us know how you get on.

3 years ago

Andyp7100Newbie

asked in Ask a question.

Unlocking old iPhone phone for family member

Sorry @berkai I’m confused as to who it is that had passed away here. No ill will was meant. Simply. If you are able to provide us with the Death Certificate of the named account holder for that phone. Then we can then get it unlocked for them.It’s a legal requirement that we speak to the account holder you see, for data privacy reasons. The only way around that would be with a Death Certificate -or- documentation of Lasting Power of Attorney over the named individual.

2 years ago

Pearso53Civilian

asked in Community Archive.

PAC invalid from O2

Ah, good to hear that’s sorted @Pearso53 It could be that when clicked submit originally, that it went through fine.Then subsequent attempts you sent just to try and get peace of mind or whatnot had been showing as erroneous due to the request already being in place on your account.Still, all is well. Let us know if you ever need us again here.

2 years ago

JulieluckmanCivilian

posted in Community Archive.

Ending my contract with ID

Hi there @Julieluckman If you click on your profile (picture in the top right), you should have a few options.One being your private messages inbox.If you can get bak to us there if you haven’t already and we’ll continue to assist further there.

3 years ago

cartert3Civilian

asked in Community Archive.

Delivery complaint

@MissL I replied to a similar topic of yours earlier today too, if you can get back to us there.Thanks.

3 years ago

cartert3Civilian

asked in Community Archive.

Delivery complaint

We’re very sorry to hear that’s been the case @cartert3 Could you confirm what phone (+ model/ colour etc) it was you placed an order for?We’ll have a look if it’s expected to be very soon or not that we’d have stock so that we can advise on the best next steps. A different choice, cancellation, etc.

3 years ago

Nikhil PiD Mobile Employee

published in Coverage & Network.

Wi-Fi Calling & 4G CallingF.A.Q.

When did you buy the Alcatel @sunnybank?Was it from ourselves or someone else?Have you been able to use WiFi calling with it when you pop in a friend/ family members SIM do you know?

35072117

5 days ago

lumberjackCivilian

asked in Community Archive.

Wifi Calling for Samsung S7

Hi there @C T Was the phone previously bought with another network on a contract?If so, there’s a chance the firmware on the device is flashed in a certain way that the WiFi calling feature will only be available to use when used with a SIM from that particular network.

3 years ago

MissLCivilian

posted in Community Archive.

New contract - What's happening?

Hi @MissL What phone was it you had ordered? (Model/ Colour/ etc)Was this a 1p check or like an upfront cost for the phone that was taken?Have you had no emails at all this week? Not even in the Spam/ Junk folder?

3 years ago

EmiliD Mobile Employee

published in Articles and competitions.

PlayStation 5 vs. Xbox Series X/S

My current backlog is way too thicc for me to really need either new console at launch.Plus I upgraded PS4 to PS4 Pro and Xbox One to Xbox One X this year so the visual leap isn’t as big as it is for others.Once the library of games gets bigger and some potential alluring price drops or bundles start to show mid-late 2021 then I might try and finish next year with both in my life.Hope all those that are getting one this year feel the warmth of that “new toy fever” and enjoy the games they’re playing. Video game escapism ftw!

8105

3 years ago

PeterFayCivilian

asked in Community Archive.

Credit notifications

With all due respect @PeterFay. We simply provide you with the service you have signed up for. Whatever that tariff may be.If you are finding yourself using up your minutes or your data often, then it might be worth doing a Plan Change on your account and looking for one that suits you better for whatever needs you have. If you have been on your current plan for several years now then it might be worth looking at if newer deals around the same price range are more worthwhile to you than the one you chose originally. We would only ever be charging you for whatever is being used by your SIM. Your phone would generally keep records in your call history of calls made and the duration of those recently. If it’s data being used, then phones keep a log of that recent usage in the Mobile Network/ Mobile Data settings if you need to refer there to what potentially be using more than you think. If you do want to cancel or for us to provide a PAC (code) for you to move your number elsewhere t

3 years ago

ProfCivilian

asked in Community Archive.

Nano SIM required for upgrade

Hi @FredaBenfield Are you the named account holder for the account in question?If so we can send you a private message here and from there we can get a replacement SIM on it’s way to you.They would always be nano SIM’s by default.If you’re not the account holder, please could you have the account holder sign up and post a question on our community or a reply here?Thanks.

3 years ago

henrycollCivilian

asked in Community Archive.

FreeBee Charge

Hi @Lizbet The best help (regardless of what network you’re with) is all on the Phone-paid Services Authority website, here: https://psauthority.org.uk/for-consumers/ive-been-charged-what-nextOn that page, if you go to the Service Checker. You can there enter the number to which these texts are coming from.Scroll down the page once you’ve entered that number and you’ll find contact details for the company in question.Contact the company by email or however means you’d like and make a complaint to them for the charges you’ve incurred. Ask for a refund and to be removed from any such services or database of theirs.If you have never signed up for the service in the first place than that is outrageous that they’ve had the audacity to charge so much in such a short time.

3 years ago

NevansCivilian

asked in Community Archive.

Cancel Account

Hi there @Nevans Sorry to hear you’ve been unable to reach the Live Chat Team.We’ve sent you a private message just now from our side so that we can help you get that cancelled.Please go your profile and click on your inbox and get back to us there.Thanks.

3 years ago

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