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Question

Cancel Account

  • 5 October 2020
  • 1 reply
  • 42 views

Hi,

I am unable to cancel my account via app or web login as I no longer have the sim card and did not previously create an account. 

I am unable to contact anyone via online web chat or customer service phone numbers, and i cannot login on line to disconnect and dont have the app.

I wish to simply close my account.

 

 

1 reply

Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • October 7, 2020

Hi there @Nevans 

Sorry to hear you’ve been unable to reach the Live Chat Team.

We’ve sent you a private message just now from our side so that we can help you get that cancelled.

Please go your profile and click on your inbox and get back to us there.

Thanks.