Why have you suddenly told me that I am running out of credit?
I have done nothing different from all my previous months.
Why is it different?
I pay for hundreds of texts per month, yet I only make a maximum of TEN!
Credit notifications
Best answer by Ryan
Hi
We understand your frustration with what has happened with your situation and we’re trying to help here by gathering information to understand more about your situation. This will help us with finding out what has happened or at least, explain what could have caused your phone to use the allowances/credit.
Although you said you could not connect to the internet, even after your Sky internet stopped working, you may have already used up any credit/data allowance you had before realising.
As previously mentioned in this thread, there really is no need to speak to anybody like you are doing, especially when we’re only trying to help. We’re not here to take abuse.
We will send you a PM now so that we can look into your account to see what usage has caused your credit to be taken because we have no visibility as things stand due to this being a public forum.
Ryan
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