Replies posted by Debsians

14 Replies

S
Civilian
StumuzzCivilian
asked in Community Archive

Refund for no service

I’ve got similar problem, I’m in Malta and can’t use my phone, tried all the usual fixes like switch off 4g, ensure I’ve registered on the app for international and data roaming is on etc, I have iPhone 6s with iOS 12. Strange thing is I get 3G data but can’t make calls which also means I can’t call customer service, tried chat for the last 3 days but chat is always not available day or night! Anyone else got any ideas apart from switching providers as it appears this is a common fault with ID ?

15
Debsians
Rookie
5 years ago
S
Civilian
StumuzzCivilian
asked in Community Archive

Refund for no service

can anyone help with a roaming problem, I’m in Malta and can’t use my phone, tried all the usual fixes like switch off 4g, ensure I’ve registered on the app for international and data roaming is switched on etc, I have iPhone 6s with iOS 12. Phone identifies local networks but the three bars appear to be greyed out? Strange thing is I get 3G data but can’t make calls or text which also means I can’t call customer service, tried chat for the last 3 days but chat is always not available day or night! Anyone else got any ideas apart from switching providers as it appears this is a common fault with ID ?

15
Debsians
Rookie
5 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Announcements.

Latest Update - iD Mobile app & My Account Online

14 days and counting, still can’t get to my online accounts! The information and excuses are woeful. What is happening, when will this be fixed, I’m sick of the “just bear with us” messages and the boast that 100,000 accounts are working well on the new App. Awful, just awful 😞 

15801558
Hayley Kidd
Newbie
7 days ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Announcements.

Latest Update - iD Mobile app & My Account Online

Still can’t login just get the same “bear with us message”? 

15801558
Hayley Kidd
Newbie
7 days ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Announcements.

Latest Update - iD Mobile app & My Account Online

I’m an old customer and we all have the same issue, can’t login to my old online account, can’t register again on the new app or on the website, you said it was crap! It’s not that good!

15801558
Hayley Kidd
Newbie
7 days ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Announcements.

Latest Update - iD Mobile app & My Account Online

What on earth?!?!   Went to check my useage last night and started this whole "we've updated our app" malarkey. I got the 'bear with us message' last night so I've tried again just now and, after waiting 5 minutes or so in the 'virtual queue' I enter my first name, second name, password and then confirm my password and ....... Get a message saying that password should not contain first name, last name or email ........ IT DIDN'T! I’ve had the same thing all day today. That was after two weeks of the “Bear with us” page, there is obviously a major issue with this new app, however nobody seems bothered about it. I have made an official complaint which seems to be the only option to get customer service to listen to the problem. Although they say I will be contacted by the Complaints Team within 3 days, I shall not be holding my breath!

15801558
Hayley Kidd
Newbie
7 days ago
Brian Lyell
Rookie
Brian LyellRookie
asked in Ask a question.

Unable to access my account

I cannot now access my account. I am aware there has been an update and it asks me to reregister *( a pain) but I waited the 9 minutes and started. BUT it will not accept my new password keeps saying Password must not include first name, last name or email. I AM NOT using my first name or last name or email... tried again and again I get the this... Your estimated wait time is 8 minutes. We are experiencing a high volume of traffic and using a virtual queue to limit the amount of users on the website at the same time. This will ensure you have the best possible online experience. This page will automatically refresh, please do not close your browser. Last updated 2:11:35 PM This time having a closer look asked for my email but there is not a field for this. It only asks for First Name, Last Name and a  a new password? Create account. Please tell us your name and create a secure password for the email address .   What is going on, I need access to my account!! lots of people having the

2
Tom
iD Mobile Employee
14 days ago
Debsians
Rookie
DebsiansRookie
asked in Your iD Mobile Account & App

When will I be able to log on to the new app, or the old one?

I still have issues, tried everything only get as far as selecting a password. It says I must not use any of my email address or my name! I’m not using any of them but the system appears not to believe me. Lots of people (in different threads on this community) also have the same problem. I’ve given up and just raised a formal complaint. Two weeks of this is unacceptable!

7
Matthew Thompson
iD Mobile Employee
15 days ago
Debsians
Rookie
DebsiansRookie
asked in Your iD Mobile Account & App

When will I be able to log on to the new app, or the old one?

I thought maybe I should try to register in the early hours of the morning and wow…..I managed to get past the password error…… only to find the “we’ve sent you an email” error! No emails getting through and I’m also back to the password error!ID Mobile can surely do better than this? Do they not look at how many customers, new and old, are struggling to register on this new system?!By the way, why is it so easy for me to login to this ID Mobile community site, but I can no longer log in to accounts I’ve had for years? Awful, just awful!

7
Matthew Thompson
iD Mobile Employee
15 days ago
Debsians
Rookie
DebsiansRookie

when will it workNew

Still the same issue (along with many other customers)!I thought maybe I should try to register in the early hours of the morning and wow…..I managed to get past the password error…… only to find the “we’ve sent you an email” error! No emails getting through and I’m also back to the password error!ID Mobile can surely do better than this? Do they not look at how many customers, new and old, are struggling to register on this new system?!By the way, why is it so easy for me to login to this ID Mobile community site, but I can no longer log in to accounts I’ve had for years? Awful, just awful!

8
Matthew Thompson
iD Mobile Employee
16 days ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Announcements.

Latest Update - iD Mobile app & My Account Online

Your brief glitch is still ongoing! 15 days and counting 🤬

15801558
Hayley Kidd
Newbie
7 days ago
Debsians
Rookie
DebsiansRookie

when will it workNew

I have of course tried many times to re-send the email and searched high and low through my junk folders. They are not being sent, you’ll find a number of people are having this issue along with the password error.  by the way it sounds like you should have given Gainsight the contract for the new app!

8
Matthew Thompson
iD Mobile Employee
16 days ago
Debsians
Rookie
DebsiansRookie

when will it workNew

Finally got it sorted, thanks for the tip, I had to change my email address from gmail and also from .co.uk to .com for my other account. No idea why the new app would require that either!

8
Matthew Thompson
iD Mobile Employee
16 days ago
Debsians
Rookie
DebsiansRookie

when will it workNew

I have of course tried many times to re-send the email and searched high and low through my junk folders. They are not being sent, you’ll find a number of people are having this issue along with the password error.    by the way it sounds like you should have given Gainsight the contract for the new app! I’ve just given it a go myself with a new email address, I got through okay! Please try giving it another go. Also if you have a Gmail account, try using both @googlemail.com and @gmail.com, I know for me it sometimes makes a difference.. no idea why though! Thanks again changing my email address worked👍

8
Matthew Thompson
iD Mobile Employee
16 days ago
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