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✅ Resolved: Email one-time passcodes are not working for some users.

3 days ago

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rachel84Newbie

asked in Community Archive.

JKC1996Civilian

asked in Community Archive.

Swap From Pay Monthly to Pay As You Go?

Hi, I have had a Pay Monthly SIM contract for a year now with ID. However due to money issues want to swap to Pay As You Go. I ordered the Pay As You Go ID SIM and I want to keep my number. How do I do this?

3 years ago

JEMCivilian

asked in Community Archive.

No sound on voice calls

I have no sound on voice calls, dropped out during a What’s App call. Settings appear correct and text works. Is it a problem with the phone or the sim etc?

3 years ago

help2leaveCivilian

asked in Community Archive.

I want to leave

Hi,Please help.No need for PAC or change to contract I just want to cancel. Please DM me to organise. I’ve been unable to to sort this via live chat or the website. By the way there is link that takes you nowhere:https://www.porting.idmobile.co.uk/www.idmobile.co.uk/contact-us Thanks.

3 years ago

RiordanpettCivilian

asked in Community Archive.

So when is 5G launching?

So, I was too enticed by the amazingly competitive monthly cost of the new iPhone 12 prior to switching to iD Mobile from Three UK, (who I’ve been with for years), without thinking through this one detail. I didn’t think much of it as they “use the same network”. But do they? Because Three has already started rolling out 5G in areas, and when a Three advisor was convincing me to stay the other day, they said you’re going to a network that doesn’t even support 5G yet. But if iD Mobile use Three’s network, will it have 5G in those areas already? And will the average network speed on iD be any different to Three at all? if it hasn’t launched yet on iD, when is if?

3 years ago

hadassahCivilian

asked in Community Archive.

sim upgrade

If I upgrade to a new sim-only deal, will my current sim deal be cancelled automatically? Or do I need to cancel it myself?

3 years ago

Gok3asCivilian

asked in Community Archive.

Transfer my old number to iDmobile

Hi,I am trying to switch(port) my number from Vodafone to iDmobile. I received a text message iDmobile ran into issue because I might have provided an incorrect iD mobile number, last name or transaction number and was asked me to contact customer services with a link provided.Please can you let me know how to resubmit the requested

3 years ago

LadyTibbyCivilian

asked in Community Archive.

Change Upgrade Phone

So when I ordered my phone upgrade initially, the checkout promised that it would be sometime in January when it would be in stock and sent to me. I figured ‘Okay, iPhone 12, that’s understandble.’However, now I’ve been told that it won’t be in stock until the end of February but only for the colour that I had chosen.I really don’t care about the colour that much, so would there be a way I could change my order so that I can get my phone sooner?

3 years ago

LaylaandiylaCivilian

asked in Community Archive.

unblock my phone

Like I see others have had to do after blocking their phone and then finding it again, I have had to register for this forum as the only way to try to unblock it. I can't even find the live chat link anymore. Terrible. Can someone please help?

3 years ago

Supri21Civilian

asked in Community Archive.

Can't activate imessage or facetime

Hi, i’ve been with ID Mobile for several years now but a few days ago my imessage and facetime randomly stopped working - i get an error message saying cannot be delivered. I’ve disconnected and reconnected to both apps but now it is saying for my phone number that it can’t be activated? I’ve updated to the latest IOS Software, reconnected my network settings and also de-registered from imessage on apple and tried re-activating again. The problem i’m getting is it says waiting for activation for ages and then just says activation unsuccessful. I spoke to Apple and they said they can’t see an issue at their end?My profiles i.e. apple id, phone number is all correct and i’ve also tried taking out the sim and putting it back in.I can send regular texts just fine i’m just unable to connect to imessage or facetime.

3 years ago

Lisaj1993Civilian

asked in Community Archive.

billing

Hi, I’ve had an additional £20 added onto my bill but unsure why

3 years ago

Vickster100Civilian

asked in Community Archive.

Can't use data allowance

Can’t use mobile data it says I have used 100% of my data allowance which is renewed on 1st of each month and my phone is telling me I have only used 83.07 MB of the 2.00 GB allowance?

3 years ago

lorlor482Civilian

asked in Community Archive.

Leave iD Mobile

I need to cancel my iD Mobile Data sim/contract but am unable to register for account as no longer have sim card and do not know phone number.Thank you

3 years ago

Jocelyncrealock1Civilian

asked in Community Archive.

i have no info to cancel

Can someone please contact me or point me in the right direction. This is a very old contract that my daughter hasn't used in a long time. I have no phone number but do have an account number and direct debit details. I just want to pay it off and cancel it.

3 years ago

JmbouleCivilian

asked in Community Archive.

Credit File Missed Payment and arreas

I have had multiple accounts with iD mobile. Never missed a payment for months. I have cancelled the contracts on time and contacted iD mobile. Unfortunately they billed me again then report to credit agency for missed payment. I have not received a single email, text or phone call from them to discuss this. I tried calling them after receiving an alert on my credit report. No success after spending hours on the phone. I decided to pay the £3.81. Now i have received another alert again for arrears. This is crazy. How can I recommend a friend or family to subscribe to this company. I hope someone will contact me to resolve this otherwise I will be taking this forward to the ombudsman for poor customer treament.

3 years ago

Gok3asCivilian

asked in Community Archive.

Switching old number to iD

I am requested to switch my old number from Vodafone to iD but i got text message that iD mobile number, last name or transaction i entered is incorrect. I was directed to this forum via the link in the text message. Please kindly advice what to do next to rectify this issue?

3 years ago

Gazza1958Civilian

asked in Community Archive.

HELP with sudden data issue

Getting no internet away from the house. Taken sim out and put it back. Switched phone on and off. Switched airplane mode on and off and still nothing. Been 48 hours now. If I’d known how difficult it was to contact ID I would never have joined. Phone is iPhone 11 and only a month old.

3 years ago

Irish angelCivilian

asked in Community Archive.

Contract ends in 6 days

My contract ends in 6 days. I just want to go on a 30 day rolling sim but don't seem to be getting anywhere. I I've tried changing my plan, and it won't let me. Tried to explain in live chat and just kept to go to app or website. Just going round in circles

3 years ago

FrustratedtodayCivilian

asked in Community Archive.

Phone not allowing access

HiI purchased a Samsung A41 two days ago. Last night the phone updated and when i have tried logging into the phone to day it will not accept my password. I only use a couple of passwords. I did a factory reset but it still says the same. So i am unable to get into the phone

3 years ago

CharlieOCivilian

asked in Community Archive.

Why does ID advertise they have a live chat service when they clearly don't?

I cannot believe such a large company such as ID is incapable of manning a simple live chat service. I have been waiting for 2 hours now to be put through to an agent. Having done a quick search on these forums, it’s clear that I am not alone with this problem.If you do not have a live chat service, then don’t advertise that you have one. It’s fraudulent. I am desperately trying to get my number transferred, however this company’s support is useless and it near on impossible to do so.

3 years ago

LadyTibbyCivilian

asked in Community Archive.

Upgrade and Stock Concerns

So I recently purchased an upgrade from my phone through the iD site however I’m not entirely sure if I was logged in when I bought it. Will it still be linked to my account?Also, the phone I ordered (iPhone 12 128GB) said it was currently out of stock but I was wondering when it will be in stock again? It said some time in January when I first checked but when I looked again it said late February so in that case I’d have to re-think some things.

3 years ago

MattkwCivilian

asked in Community Archive.

PAC code process error

Hi, I got a text message saying that either my number transfer failed due to the entered ID mobile number, last name of transaction number being wrong. These are all correct and I’ve tried twice now with no luck. The online chat says it is closed, even though it should be open until 8pm? I registered with ID on the 10th December, the first SIM card did not arrive at all, the second on only arrived at the beginning of this week and I am still not up and running properly despite paying the first direct debit last month. Please can someone contact me straight away to resolve and get my number up and running. I cannot even access my work VPN without my number so it’s severely limiting me

3 years ago

ZoeF73Newbie

asked in Community Archive.

Still not received my SIM over 2 weeks

I received my new phone on 24/12/20, yet still haven’t received my SIM (5/1/21). I put my old SIM in the new phone and sent you a PAC code (several times) yet I’m still on my old network. Zoe

3 years ago

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