Last 2 weeks I'm trying to get in touch with live agent to close iD mobile account for my deceased husband. He passed away recently. Every time I go though the bot chat I'm unable to connect with a live agent. All the time I get message 'sorry we don't have available agents try again later'. No matter what time a day I try this message is there. As a next of kin I'm responsible to close all my husband's accounts and I'm unable to do it here!
Could you provide me with email address or correct contact with live agen, please?
Best answer by Decembersangel72
Hi @Malgorzata M
If you start a Live Chat type “talk to a person” in the dialogue box to bypass the roundabout of questions and connect with an agent. Please be aware that the agents connect to many chats at a time and so it may take a fair while to start a chat and even to get replies to your chat. So I suggest you start a chat where you have sufficient time to get through the process.
To contact them for Cancellations: Call 0333 003 7777 and select option 2.
Hope this helps and I’m so sorry for your loss x x
If you start a Live Chat type “talk to a person” in the dialogue box to bypass the roundabout of questions and connect with an agent. Please be aware that the agents connect to many chats at a time and so it may take a fair while to start a chat and even to get replies to your chat. So I suggest you start a chat where you have sufficient time to get through the process.
To contact them for Cancellations: Call 0333 003 7777 and select option 2.
Hope this helps and I’m so sorry for your loss x x
Unfortunately, I am still unable to reach the agent, either through chat or by phone. Given the circumstances, I do not know my husband's iD Mobile number, as he changed it in the last month of his life. The only information I have is from his bank statement, which leaves me stuck with automated responses on the iD Mobile helpline, while the chat support is constantly unavailable.
I really don't need this added stress.
By any chance do you have any other contact to the bereavement team or live agent, please?
To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “Check out our iD Wrapped and enter to win a Nintendo Switch 2!”
No purchase necessary.
The closing date for entries is 23:59 on 15th January 2026. One prize will be awarded: Nintendo Switch 2 & Mario Kart World Bundle.
This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion).
Only 1 entry per person is permitted, duplicate entries will not be entered into the draw.
The Promoter may, in its absolute discretion, disqualify any entries which it feels do not comply with these terms and conditions or where any form of bad faith is suspected.
The entry must be submitted personally by the entrant. Entries by third parties, collective entries or multiple entries will be disqualified.
The Promoter accepts no responsibility for lost or incomplete entries.
One winner will be selected at random by an independent person from all correct and eligible entries received. The winner will be notified by email or by private message on the Community platform and will be asked to reply within 7 days of receipt of the notification. If the Promoter does not receive confirmation from the winner that they accept the prize by this time, the Promoter reserves the right to withdraw the offer/prize. The prize will be delivered within 30 days of acceptance.
The prize is non-transferable and non-refundable and cannot be exchanged by a winner for an alternative. The Promoter reserves the right to replace the prize with a similar value prize.
The decision of the Promoter is final and binding and no correspondence will be entered into regarding the outcome of this promotion. We make no representation or warranty in relation to the prizes provided and to the fullest extent permitted by law, we shall have no liability to you in relation to any prize, its fitness for purpose, merchantability or otherwise.
Upon request, the initials and county of the winner will be available by sending an SAE to the Promoter at the address below. Such requests should not be sent until 28 days after the draw.
If you are the winner of this promotion, you will be asked to agree to participate in any publicity arising from the prize draw which the Promoter may reasonably require. The Promoter will also have the right to use each winner’s surname and country of residence for advertising and promotional purposes in connection with the promotion in all media without further notice and without the need to make payment to the winners.
iD Mobile takes your privacy and security of your personal data seriously. Our Privacy Policy explains how we collect and use personal information in accordance with current UK data protection legislation. Our privacy policy can be found at idmobile.co.uk/legal/privacy-and-cookies.
By entering this promotion, an entrant is indicating his/her agreement to be bound by these terms and conditions.
English law applies to these terms and conditions. Promoter: iD Mobile, Currys Group Limited, 1 PORTAL WAY, London, W3 6RS.
iD Mobile hold the right to change the start and/or end date of the competition at any given time.
Terms & Conditions
Terms & Conditions:
To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”
No purchase necessary.
The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.
This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion).
Only 1 entry per person is permitted, duplicate entries will not be entered into the draw.
The Promoter may, in its absolute discretion, disqualify any entries which it feels do not comply with these terms and conditions or where any form of bad faith is suspected.
The entry must be submitted personally by the entrant. Entries by third parties, collective entries or multiple entries will be disqualified.
The Promoter accepts no responsibility for lost or incomplete entries.
One winner will be selected at random by an independent person from all correct and eligible entries received. The winner will be notified by email or by private message on the Community platform and will be asked to reply within 7 days of receipt of the notification. If the Promoter does not receive confirmation from the winner that they accept the prize by this time, the Promoter reserves the right to withdraw the offer/prize. The prize will be delivered within 30 days of acceptance.
The prize is non-transferable and non-refundable and cannot be exchanged by a winner for an alternative. The Promoter reserves the right to replace the prize with a similar value prize.
The decision of the Promoter is final and binding and no correspondence will be entered into regarding the outcome of this promotion. We make no representation or warranty in relation to the prizes provided and to the fullest extent permitted by law, we shall have no liability to you in relation to any prize, its fitness for purpose, merchantability or otherwise.
Upon request, the initials and county of the winner will be available by sending an SAE to the Promoter at the address below. Such requests should not be sent until 28 days after the draw.
If you are the winner of this promotion, you will be asked to agree to participate in any publicity arising from the prize draw which the Promoter may reasonably require. The Promoter will also have the right to use each winner’s surname and country of residence for advertising and promotional purposes in connection with the promotion in all media without further notice and without the need to make payment to the winners.
iD Mobile takes your privacy and security of your personal data seriously. Our Privacy Policy explains how we collect and use personal information in accordance with current UK data protection legislation. Our privacy policy can be found at idmobile.co.uk/legal/privacy-and-cookies.
By entering this promotion, an entrant is indicating his/her agreement to be bound by these terms and conditions.
English law applies to these terms and conditions. Promoter: iD Mobile, Currys Group Limited, 1 PORTAL WAY, London, W3 6RS.
iD Mobile hold the right to change the start and/or end date of the competition at any given time.
