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not recognising email address

I
Community Member

Cannot login. Apparently my email address is not recognised.

 

Best answer by MZone

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@ianhugheslawson    

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

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    MZone
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    • MZone
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    • May 25, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@ianhugheslawson    

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    iD Mobile Employee
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    • Tyler
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    • May 26, 2025

    Hey there ​@ianhugheslawson, we hope the help from ​@MZone has been able to help and you’ve managed to contact our live-chat.

     

    Please let us know if any further questions.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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