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number not changed

  • April 29, 2025
  • 6 replies
  • 104 views
L
New Contributor

Hi  I've successfully changed number for voice calls yet the texts are the id mobile number still after days and numerous restarts  it also states the correct number on my settings for rcs 

Best answer by Tyler C

Hey there ​@Liamsacc, just to double check, have you tried the following please?

 

1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.

2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number. Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number.

Alternatively, you can turn Chat Features/RCS off and test SMS after this.

 

Thanks,

Tyler

    L
    P

    6 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • April 29, 2025

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • April 30, 2025

    Hello ​@Liamsacc 

    Can I ask what handset you are using?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    New Contributor
    • Liamsacc
    • Author
    • New Contributor
    • April 30, 2025

    Hi it's samsung s25 

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • Answer
    • April 30, 2025

    Hey there ​@Liamsacc, just to double check, have you tried the following please?

     

    1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.

    2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number. Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number.

    Alternatively, you can turn Chat Features/RCS off and test SMS after this.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    New Contributor
    • Liamsacc
    • Author
    • New Contributor
    • April 30, 2025

    Thanks yes it looks like the message rcs via Google has it on the sim *I can't change it) but  turned off rcs looks to have  done the trick thanks 

    Tyler C
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • May 1, 2025

    Ah perfect, we’re very glad to hear ​@Liamsacc!

     

    Have a lovely day! :D

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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