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Roaming

  • May 6, 2025
  • 1 reply
  • 57 views
Sue Munro
Community Member

I am in Portugal and assume I have roaming.  When trying to make a call on my UK number to another UK number I get a message that states 'cannot connect to mobile network'.  Why and what needs to change?

Best answer by Siân W

Hi ​@Sue Munro  sorry to hear you’re having trouble with roaming.

Can you please follow this guide and this should help you get sorted - I'm abroad and Roaming is not working. What should I do? | iD Mobile Community

If you do need any further help, please let us know and we can assist you further.

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    1 reply

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • Answer
    • May 6, 2025

    Hi ​@Sue Munro  sorry to hear you’re having trouble with roaming.

    Can you please follow this guide and this should help you get sorted - I'm abroad and Roaming is not working. What should I do? | iD Mobile Community

    If you do need any further help, please let us know and we can assist you further.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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