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Roaming

  • May 6, 2025
  • 1 reply
  • 26 views

Sue Munro
Community Member

I am in Portugal and assume I have roaming.  When trying to make a call on my UK number to another UK number I get a message that states 'cannot connect to mobile network'.  Why and what needs to change?

Best answer by Siân W

Hi ​@Sue Munro  sorry to hear you’re having trouble with roaming.

Can you please follow this guide and this should help you get sorted - I'm abroad and Roaming is not working. What should I do? | iD Mobile Community

If you do need any further help, please let us know and we can assist you further.

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Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • 1420 replies
  • Answer
  • May 6, 2025

Hi ​@Sue Munro  sorry to hear you’re having trouble with roaming.

Can you please follow this guide and this should help you get sorted - I'm abroad and Roaming is not working. What should I do? | iD Mobile Community

If you do need any further help, please let us know and we can assist you further.