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still no transition for my old nr

  • May 22, 2025
  • 11 replies
  • 78 views
Ade1984
Active Contributor

Hi I have transferred from 3 to id my nr supposed to be changed on 20th May I have a massage that is saying that transition has been completed but I still don't have my old nr can someone help me with this

    11 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • May 22, 2025

    Have you switched the handset off/on again?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Ade1984
    Active Contributor
    • Ade1984
    • Author
    • Active Contributor
    • May 22, 2025

    Yes I did this few times on my app nr is transferred but when I am checking it on my phone is still wrong nr

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • May 22, 2025

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Ade1984
    Active Contributor
    • Ade1984
    • Author
    • Active Contributor
    • May 22, 2025

    I have try it both options and its still same can some look in to it in system

    Ade1984
    Active Contributor
    • Ade1984
    • Author
    • Active Contributor
    • May 22, 2025

    Are you there 

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • May 22, 2025

    Hey there ​@Ade1984, sorry to hear that.

     

    When you go into settings, is your phone number showing the iD number or the correct phone number please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Ade1984
    Active Contributor
    • Ade1984
    • Author
    • Active Contributor
    • May 22, 2025

    Its showing both nr now

    Ade1984
    Active Contributor
    • Ade1984
    • Author
    • Active Contributor
    • May 22, 2025

    And I am receiving messages about messager verification codes??

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • May 22, 2025

    Hey there ​@Ade1984, do you only have the iD Mobile SIM card inside and active on the phone?

     

    Thanks,

    Tyler

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Ade1984
    Active Contributor
    • Ade1984
    • Author
    • Active Contributor
    • May 22, 2025

    Yes its id card in it

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • May 23, 2025

    OK, do you have your old networks eSIM on the device at all? If so, you would need to delete this ​@Ade1984 

    Please let us know how you get on.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Ade1984
    Active Contributor
    • Ade1984
    • Author
    • Active Contributor
    • May 23, 2025

    I don't have esim cards they both micro cards

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