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still no transition for my old nr


Ade1984
Active Contributor

Hi I have transferred from 3 to id my nr supposed to be changed on 20th May I have a massage that is saying that transition has been completed but I still don't have my old nr can someone help me with this

11 replies

MZone
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  • May 22, 2025

Have you switched the handset off/on again?


Ade1984
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  • 7 replies
  • May 22, 2025

Yes I did this few times on my app nr is transferred but when I am checking it on my phone is still wrong nr


MZone
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  • May 22, 2025

Ade1984
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  • 7 replies
  • May 22, 2025

I have try it both options and its still same can some look in to it in system


Ade1984
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  • May 22, 2025

Are you there 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 5108 replies
  • May 22, 2025

Hey there ​@Ade1984, sorry to hear that.

 

When you go into settings, is your phone number showing the iD number or the correct phone number please?

 

Thanks,

Tyler


Ade1984
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  • 7 replies
  • May 22, 2025

Its showing both nr now


Ade1984
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  • May 22, 2025

And I am receiving messages about messager verification codes??


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 5108 replies
  • May 22, 2025

Hey there ​@Ade1984, do you only have the iD Mobile SIM card inside and active on the phone?

 

Thanks,

Tyler

 

 


Ade1984
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  • May 22, 2025

Yes its id card in it


Siân W
iD Mobile Employee
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  • 1420 replies
  • May 23, 2025

OK, do you have your old networks eSIM on the device at all? If so, you would need to delete this ​@Ade1984 

Please let us know how you get on.


Ade1984
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  • 7 replies
  • May 23, 2025

I don't have esim cards they both micro cards