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We submitted a valid PAC which is valid for a further 4 full days, however we get the following message “Your PAC code will expire before we can process your switch. This could lead to switching failure or a loss of services, please request a new PAC code from your old network.”

We understand a switch should typically take 1 working day. There are a full 3 working days available to switch, so why are you not able to accept the switch request? 
 

We anticipate that all possible switch routes have been exhausted, therefore we simply need ID to promptly apply the PAC and complete the switch. 
 

We requested a new PAC via 65075 however the same PAC is provided on the basis it is still valid. There does not appear to be an option to request an entirely new PAC. 
 

If we wait for the PAC to expire in order to request an entirely new PAC, we will enter the new monthly billing cycle for our existing provider, meaning a full month will be paid with no option for a refund. 

Hello @npatel 

 

Thank you for reaching out to us here on the Community.

 

We are very sorry to hear you are experiencing issues with submitting your PAC.

Unfortunately, delays can occur as we are not able to complete a port over the weekend so the amount of time taken to complete the request can vary dependent on the date/time it is submitted. 

 

In order to proceed with the port of the number, we would need an active PAC from your provider. Once this is submitted and the port is complete, your account with your previous provider will be cancelled. 

For issues in regards to billing, we would recommend speaking with them directly their processes may differ to ours. 

 

A PAC can be submitted online here. 

 

Please let us know if you have any questions or require any further assistance. 

 

Thanks, 

 

Nat 

Hi, thank you for your response. I did eventually communicate with a live agent, although this option was difficult to come by. The agent took the details and advised transfer should happen today. So hopefully all is sorted by end of the day, thanks.

Thank you for getting back to us @npatel 

 

Please do let us know how you get on and if you require any further assistance. 

 

Thanks, 

 

Nat 

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