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I got my upgrade at the end of August, I started to set up my new phone, but then some life stuff got in the way so I didn't do the transfer, I went to do it tonight forgetting that I had set a new screen pin so now I can't unlock my phone, I've tried the find my phone and resetting to factory settings but it won't connect to do that, am I better of getting in touch with Samsung or sorting it out through ID mobile? Or any other suggestions are welcome. 

Hi @Dyna 👋🏻
What phone do you have? 
This info will help as someone may know the answer for that make/model.
x

Samsung galaxy 24 

Hey there @Dyna, welcome to Community!

 

Please get in touch with us via live-chat, so we can investigate your issue further:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler

Hi @Dyna 

Did you set up ‘Find My Device’ by any chance? If you did you can follow these instructions to unlock the phone….
https://www.samsung.com/ca/support/mobile-devices/what-can-you-do-if-you-forgot-the-pin-pattern-or-password-of-your-galaxy-device/

If not these are other options…….
https://www.reddit.com/r/GalaxyS21/comments/zklby8/locked_out_of_your_phone_due_to_a_forgotten/

Here is a YouTube video that talks you through through how to reset your phone…..
 

 

Please note that either method will perform a factory reset of the device and erase all your data. Unfortunately there isn’t a way to reset the PIN without a factory reset.

Hope this helps x

 

 

 

 

 

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