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Welcome to the first-ever iD Community News and Updates blog post! What to expect from the iD Community News and Updates blogs? Well, every month we'll post up a recap of what's been going on in the iD Community over the last month. We'll also give you an insight into things to come, as well as a few interesting facts and figures. The January Recap January sure was a busy month here on the iD Community, with 2411 new members join our Community, and 1028 questions asked! Our trusty team of superusers and iD Team members helped resolve most of your queries here on the Community. The most popular Community categories in Jan were:iOSCancellations Coverage iOS: We received several members asking about getting their iPhone unlocked last month. In case you need it or want to refer another member to it, we have an article on getting your phone unlocked here. Please note, if you've purchased a phone from someone, and it's locked to the iD network, you'll need to contact the seller and ask t
It’s that time again for a roundup of all things iD Community. So, what’s been happening around here over the past month? Our Community is Growing...Firstly, we’re very close to breaking a big landmark – our humble community is nearly 50,000 strong! We’ve seen nearly 2000 new joiners since our last update (welcome to all of you!), and loads of you are getting stuck in, replying to questions and topics. We love to see it.We’re also excited to see who the next iD Superhero will be? Think you’ve got what it takes? Keep chatting away and showcasing your knowledge on here and you’ll be well on your way! Service Notifications:As we’ve mentioned here before, we’re on a constant mission to make the Community feel as easy to use as possible, and that means making a few tweaks here and there.You may have seen banners at the top of the iD Community home page over the course of July, notifying you about service maintenance, outages, and potentially harmful SMS messages. This is our way to communic
Our Black Friday Event 2021Planning to get your hands on a brand-new phone or treat yourself to a new SIM deal in the lead-up to Christmas this year? iD Mobile is the place for it!Our Black Friday event is already well and truly under way and features some incredible deals you won’t want to miss. You can save up to £72 when you go for unlimited data with the cutting-edge iPhone 13, or go pro with the Motorola Edge 20 Pro or OPPO Find X3 Pro and get a massive £170 on a 24-month plan. And that’s just for starters.Our Black Friday Event Competition!But it’s not just about amazing deals. At iD, we want to get your festive season off to a flying start, so we’re launching a fantastic prize draw competition to help you kickstart Christmas in style. Here’s how it works…Anyone who purchases a new pay monthly plan between Saturday 20th and Friday 26th November, will get the opportunity to enter our prize draw competition. Once you’ve made your purchase and moved onto the order confirmation page,
Good morning everyone, We wanted to make you aware that we are experiencing some technical issues with the following services:The iD Mobile App My Account Online Porting/Switching requests via SMS (Text Message) BT Landline calls (3G and 4G voice degradation across BT based landlines)As a result of these issues, some customers may experience longer loading times and/or may not be able to use/log into the iD App and My Account Online. Some customers will also not be able to process/request their porting/switching information via SMS (text message) and some landline calls may be disrupted on not connect due to the ongoing voice degradation. Our technical teams are working hard to resolve the issue as soon as possible. We apologise for any inconveniences caused. Updates:16/11/21 at 9:00Services have been fully restored, if any customers are still experiencing issues, they should restart their device. Thanks,EmiliD Community Manager
Welcome to the iD Mobile Community’s monthly news and updatesHellooooo to all our new Community members! And of course, welcome back to our existing ever loyal Community diehards. Good to see you all.This is your monthly round-up of the most exciting things that have happened in the iD Community lately. Plus, we’re also giving you a sneak peek at some future plans. Let’s jump in…New category cards... If you head to the ‘Help Articles’ sections on the Community homepage, you’ll see 12 categories in gorgeous light green shaded boxes. They used to be boring old white, so we added a touch of colour and style to make them much easier on the eyes. And because they’re now a little more eye-catching, you’ll find what you’re looking for quicker.New category banners…The new colour and style continues when you select one of the Help Article category cards. You’ll notice that the category banners at the top of the page now stand out much more with their new green makeover.New menu option…We’ve add
Hi everyone, We’ve realised that some customers whose payment due date is 14th April may have had payment debited twice this week. We're working as quickly as we can to automatically refund all impacted customers, and we’ll be in touch by SMS so there’s no need to call us. We apologise if you have been affected and we’ll get this sorted very soon. The iD Team
I am shocked to learn that from sim only no contract plan i have this year back in April changed to a 24 monthly pay plan which i can't remember doing it. The worse is that i am locked with it till 2020 and cannot leave without a cancellation fee of almost £300. I am livid. Isn't there a law against keeping a customer prisoner even after been with the company ID for almost 2 years, but now having to remain unwillingly up to 2020??? Has anyone had a similar problem? I found a better deal and want to be free to change to it without having to pay for service i won't use up to 2020 as punishment or be a prisoner of it up to 2020??!! I am sure this is against all the principles of free movement and liberty!
We’re making some important and essential system upgrades this weekend to improve our service for all our customers.As a result of these improvements, certain iD Mobile services won’t be available between 10pm Saturday 17th July and 8am Sunday 18th July.The following services will be affected while we’re carrying out these vital upgrades: Switching Services: Our switching services will be temporarily unavailable. During this time, you’ll be unable to submit your switching information to iD (using a PAC or STAC) from your old network, or request your switching information from us (PAC, STAC or INFO) to switch to another network.If you’re planning on switching this weekend, please request your PAC, STAC or INFO either before or after these times. And if you’re switching to iD Mobile this weekend, your information will be processed on Monday morning and the switch will be completed on Tuesday between 8am and 10pm. The iD App and My Account Online: You will not be able to log in or carry
If you’re switching over to iD between 23rd December and 4th January it will take you a little longer than usual. But don’t worry!You can still use your brand-new iD Mobile plan, but your old account will take a little longer to disconnect.The transferring of your old number over to iD Mobile won’t take effect until your old account is disconnected.Below is a table to show when you’ll switch depending on when you gave us your PAC or STAC:Give us your PAC or STAC by: Date you'll switch to iD: Wednesday 23rd December before 5.30pm Tuesday 29th December between 8am and 10pm Wednesday 23rd December after 5:30pm Thursday 24th December Friday 25th December Saturday 26th December Sunday 27th December Monday 28th December Tuesday 29th December before 5.30pm Wednesday 30th December between 8am and 10pm Tuesday 29th December after 5.30pm Wednesday 30th December before 5.30pm Monday 4th January between 8am and 10pm Wednesday 30th De
We are aware that some customers are having issues logging in to the iD Mobile app and My Account online.Please be assured our technical team are working hard on getting this issue resolved.In the meantime, if you would like to check your allowances or make a payment, you can do so by calling our automated phone service on 7777 from your iD Mobile phone.We apologise for any inconvenience this might cause.Thanks,The iD Mobile Team
We’re currently experiencing a technical issue that means you will be unable to get thought to our Live Chat team. Please bear with us, our technical team are working hard to fix the issue and Live Chat should be up and running again soon. While we’re working on fixing the issue, If you haven’t done so already, why not checkout our Help and Support page to see if you can find the answer to your query, or ask a question on the Community and one of our Community members will get back to you as soon as possible. And don’t forget, you can also use the iD Mobile app or My Account online to view your bills, make payments, manage your account and much more.We apologise for any inconvenience this might cause.
Between the 21st December and the 1st January, the time it will take for you to switch over to iD will take longer than usual. You can still use your new iD Mobile plan, but your old account will take longer than usual to disconnect, and if you’re transferring your number over to iD, it won’t transfer over until your old account is disconnected. Find out more here
Just to let you know the app had today stopped working for me. Won't connect now. Its been installed twice. It's an internal problem with id everything is correct my end. Network is fine WiFi is working at home too. Sort it out please or at least notify those who need to know Happy new year
Deliveries and Switching over EasterPlanning on ordering a new iD plan or upgrading your current one? There will be a few changes to our delivery and switching timescales over the next few days. The tables below show your expected delivery and switching date over the next week. Easter Delivery Times: Order By: Expected Delivery: Orders placed before 8pm on Wednesday 31st March Thursday 1st April Orders placed after 8pm on Wednesday 31st March & before 8pm on Monday 5th April Tuesday 6th April Orders placed after 8pm on Monday 5th April Wednesday 7th April Easter Switching Timescales:During Bank Holidays it can take a few extra days depending on when your PAC or STAC is submitted. Please use the below table for reference on the upcoming Easter bank holiday weekend and the impact this has on switching over to iD.Please note: If you’ve just upgraded with us, you won’t have to switch as your number will automatically be active
We have an intermittent technical issue with our contact centre telephone lines at the moment. Our technical team are working hard to fix the issue and they should be up and running again soon. Use our iD community to find answers or ask a question, or you can contact us on Live Chat. Use the iD Mobile app and iD Account online to view your bills, make payments, amend details on your account and much more. We apologise for any inconvenience this might cause.Update 21:30 1st November: Our phone lines are up and running and engineers will continue to monitor them closely. Our contact centre is now closed, but we will post further updates tomorrow. If you normally dial 7777 to check your allowances, hear your balance, or make payments, please note that this can also be done in our iD App or iD account online.Update 11.30 2nd November: Following confirmation from our engineers this morning, our phone lines are now working as normal.
We’re currently experiencing a technical issue that means you may be unable to access your account via the iD Mobile app or My Account online. Please bear with us, our technical team is working hard to fix this issue and full service will be restored as soon as possible. We apologise for any inconvenience this may cause.The iD Mobile Team
On my new huawei p20 Pro when I go into facebook messenger in the search bar it shows a green dot then the screen flickers and the dot disappears Or if I go into facebook messenger and open a message the green online dot with a person name beside it appears on top of the name of the actual person I am chatting to. Again the screen flickers and it goes back to normal Is this a problem /glitch
We’re currently experiencing intermittent SMS issues which are affecting a number of our customers. Please be assured our technical team are working hard with our network partner to resolve this as soon as possible.We apologise for any inconvenience this might cause.Update 5:30pm - SMS services should now be working as normal. If you are still experiencing any issues, please restart your phone or switch airplane mode on and off again.Once again, we apologise for any inconvenience this may have caused.
As some of you might have seen, we’ve been having some problems with spam messages on our community. We’re tightening up our spam filters to stop this happening, but we’d like to apologise to anyone who’s received a large quantity of notifications. If you’d like to turn off notifications, please check out our article on how to do this: [url=https://community.idmobile.co.uk/how-to-use-the-id-community-17/how-to-unsubscribe-from-topics-and-subforums-171]How to turn off notifications[/url]. Thanks, Amelia
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