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At iD mobile we are saddened by the unfolding situation in Ukraine and are keen to ensure that our customers stay connected to friends, family and loved ones during these uncertain times. As such, iD Mobile is currently offering free calls and texts to Ukraine based numbers for all UK customers. Additionally, any iD Mobile customers currently in Ukraine will get free calls, texts, and unlimited data. Our thoughts are with the people of Ukraine.iD Mobile
[h2][b]If you’ve purchased one of our 12 deals of Christmas offers, here’s how to redeem your gift. [/b][/h2] [h3]• 12 month Playstation Plus with the Sony Xperia range.[/h3] Have you purchased a Sony Xperia pay monthly phone in our 12 deals of Christmas’ event? Then congratulations – you can enjoy 12 months PlayStation Plus for free! Here’s how to claim it: [list=1] [*][b]Log in to the Xperia Lounge application[/b]. It’s pre-installed on your phone. [*][b]Locate the PlayStation Plus tile[/b]. You’ll find it in the Xperia Lounge Features Tab. It can take up to 72 hours after you’ve purchased the phone to appear. [*][b]Click the title to set up your subscription.[/b] You’ll need to register an approved payment method, then enter your voucher details to get your subscription free for 12 months. You’ll start being charged when your free 12 months is up, but you can cancel before this – at any time, in fact. [/list] You can view the [url=https://www.idmobile.co.uk/legal/sony-ter
We’re updating the iD Mobile app…We’ve got some big improvements coming to the iD Mobile app and My Account online in the not-too-distant future, and we thought we’d share them with you, the iD Community, right here.These updates are set to expand what you can do on the iD Mobile app, fix existing bugs and refine pages so that you get the best possible experience. Here’s what you can expect from the latest iD Mobile app update: Improved loginYou asked and we listened! Biometric login is coming back to the iD Mobile app, and it’s working nice and smoothly this time around. That means that you’ll be able to use your phone’s facial recognition system or fingerprint scanner to gain fast, secure access to your iD Mobile account, just like you do to access your home screen and banking apps. No need to keep typing your username or password. Easy.If you prefer not to use Biometric login, we’ve also fixed PIN login functionality so you can get straight into your account.Optimised for the latest
Here at iD, we try our hardest to make sure you have everything you could possibly need to get the most out of your iD Mobile plan, with just a few taps on your phone. We’ve done this by creating an app that lets you manage your iD plan, and a community where fellow customers, iD mentors and team members help you deal with any queries or issues you might have (even if they’re not iD related!). The festive season’s a busy time for us all, and we want to make sure you’re aware of the iD Mobile support you have available, to make the holiday period a peaceful, stress-free one. The iD Mobile app With the iD Mobile app (Android, iOS), you can: Switch to iD Mobile using a PAC or STAC code Keep track of your allowances and buy Add-ons View and download your bills Make payments Manage your bill cap Change your current plan or upgrade to a new phone Activate a new SIM Manage services like voicemail, roaming and content filtering Report your SIM lost or stolen Those are just a few of the thin
iD Community News and Updates - April 2021 Welcome to the iD Community news and updates blog! This is the place to come for your monthly lowdown on what’s been happening across the Community. From new starters to new iD superheroes, you’ll find all the latest Community goings-on here… The March RecapWhat a month it’s been. There’s been a lot of activity happening on the iD Community, starting with over 1,500 new members registering over the course of March (welcome to the Community!). There’s also been over 500 questions asked and conversations started – we love to see it. Our incredible iD Team and trusty iD superheroes are on hand to help resolve any queries you have, right here. Top work! The most popular Community categories over the past month were…iOSCancellations Bills, Allowances & Charges iOS: We’ve had a number of posts over the past month about unlocking iPhones in order to use them with an iD Mobile SIM. If you’re still looking to move your iPhone over to iD Mobile, tak
Want to discover all the latest updates and improvements to the Community? Read on…Here at iD, we’re always looking to make the Community experience better. From seasoned Community members, to newbies looking for the best answer to their question, we’re striving to create a forum that’s fun and engaging, clear and easy to use.We also want to make sure that you, our brilliant Community members and heroes, know about all the incoming changes as they happen. So, starting this month, we’re going to post monthly updates on the new features we’ve added to the Community to make it even better. So, what’s new? See how you rankWant to see how close you are to becoming an iD Community Superhero, or if others are on your level? Now you can. Check out the leader board widget and see how you’re doing against the next 100 Community members. There are two leader boards – one for points, and the other for badges.So, if you’ve got badges for your specialist knowledge on all things Android, or if you’re
[h3][b]Some customers using the iPhone XS or XS Max with their iD Mobile SIM will have experienced issues trying to use their SIM card in these phones.[/b][/h3] [u][b]We’ve identified the cause of this issue and what is required to fix it.[/b][/u] Some of our SIM cards are not currently compatible with the iPhone XS and XS Max. If you have a SIM card which starts with 8944200117, this won’t work for you in these new iPhones. We are working hard to rectify the issue as quickly as possible, but in the meantime, the issue can be solved by using a new SIM without the above prefix. We’ve tried to identify as many customers as possible who we believe may have one of these iPhones along with a SIM which won’t work. We have posted replacement SIM cards to all the customers who we’ve been able to identify as potentially having this issue, but we are aware that some customers may not have received a replacement SIM yet: [list] [*]If you have a SIM Only connection with iD, an
The new NHS COVID-19 app, now available to download for free in England and Wales, is the fastest way to see if you're at risk from coronavirus. The app has a number of tools to protect you, including contact tracing, local area alerts and venue check-in. It uses proven technology from Apple and Google, designed to protect every user’s privacy. How does the app work?Apple and Google's automated contact-tracing technology will be used to tell people to self-isolate if their phone detects, via an anonymous Bluetooth signal, they were near someone later determined to have the virus.Here are some of the features the app includes: FAQ’sWe’ve rounded up a few questions you may have about the app and how it works on your device. Where possible, we have linked to the official NHS Covid-19 App website to provide the definitive answer. Will the app use up my data?We are pleased to announce we will be ‘zero rating’ the data usage from this app to ensure that your allowances remain unaffected. T
If you're unable to find what you need on the iD Community and need help with your iD account or further assistance, our Virtual Assistant and Live Chat team are here to help.Our Virtual Assistant is available 24/7 and Live Chat is open between 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday and bank holidays.Our Virtual Assistant and Live Chat team can be found here.We are closed on Christmas Day and New Year’s Day to give our contact centre staff a well-deserved break in recognition of their hard work supporting our customers this year.Please note: Over the festive period our porting (PAC/STAC) and delivery dates may be different to usual.Visit our switch to iD guide for further information on when you can expect your switch to iD to take place.Visit our delivery page for our last delivery dates prior to Christmas Day.
iD Community News and Updates - June 2021 Welcome back to the iD Community news and updates blog, and, as ever, a big hello to our newest Community members! There are quite a few newcomers this month, but more on that in a bit.Summer’s almost here, the rain is finally easing, and we can’t wait to show you the exciting things iD Mobile have planned over the coming months. In the meantime, what’s changed on the iD Community recently? Check the Archives:You might notice we’ve had a bit of a Spring clean on the iD Community over the past month. We’re on a constant quest to make the Community easier for you to use, navigate and enjoy. That means finding the relevant help you need, faster. On the dropdown menu at the top of the page, you’ll see ‘Community Archive’ underneath My iD. That’s where we’ll be placing older posts, inactive posts and resolved queries. These are filtered from the results when you use the search bar, so you can find a topic quickly without needing to scroll too much.
[b]Update 10.50pm - service has now been restored to the iD Mobile app and My Account. Thanks for bearing with us. [/b] Due to system issues, the iD Mobile app and My Account online are currently unavailable. We're working hard to get these up and running again. We'd like to apologise for any inconvenience this causes you. Thanks, The iD Team
Welcome once again to the Community news and updates blog! As always, a big hello to our newest Community members – you guys helped break the 45,000 members mark over the past month, so a big thank you to all of you. You’re awesome.We’ve been quietly working away in the background to make the iD Community even better. With the changes we’ve made recently, you’ll find the Community easier to navigate, get to the content you need faster, and if you post a question, get good answers in quicker time. So, what’s new? Need help? Check the Support Categories:So, you might have noticed that the buttons at the top of the Community are a bit different now. That’s because we’ve added ‘Support Categories’, where you’ll find all of our help and support articles. We’ve removed questions and topics posted by Community members from this section in order to make the info you need much easier to find.All the articles and information posted in this area, have been posted by us. If you feel that any artic
Unfortunately we are aware that some customers are experiencing issues making and receiving calls. We are working with our network partners to resolve this and will keep you updated. Update 09:00am - Our teams and network partners have been working through the night to resolve this issue. Services should now be working as normal. If you are still experiencing issues, please try turning your device off and on again. We apologise again for any inconvenience caused.We’re sorry for any inconvenience caused.
We're aware of an issue where some customers have been sent an outstanding balance notification in error. This has resulted in an increase in customers trying to access the iD Mobile app which is then adding quite a bit of load to the system. As a result, the iD Mobile app and My Account online may be unavailable for some customers. Please bear with us while our technical team is working hard to fix the problem and return to full service as soon as possible. We apologise for any inconvenience this may cause.Kieran
The iD Mobile app is undergoing some essential maintenance and we hope to bring it back online very soon. You can still manage your account by logging in to my.idmobile.co.uk. We apologise for any inconvenience. Update: Wednesday 8:45pm The essential maintenance work on the iD Mobile app is ongoing. We’d like to apologise for any inconvenience this might cause you. You can still manage your account by logging in to my.idmobile.co.uk. Update: Friday 4.25pm Our app is now available to use once again following essential maintenance work. Once again, we apologise for any inconvenience caused over the past few days during its unavailability.
Fancy winning a £100 Currys gift card to spend on some amazing tech? You could use it to treat yourself to new audio equipment, smart home devices, home appliances, gaming and so much more!To be in with a chance of winning, follow the instructions below: Step 1: Click the article below and make your way to the bottom of the article until you find the section titles ‘Competition Time’Step 2: In the comments section, simply tell us where you want to holiday next and why?Easy! Good luck!T&Cs apply.
If you’re going to transfer your number or account to iD over the next few days, it will take longer than usual due to the long weekend. Here’s a table to show how long it will take: Give us your PAC or STAC by: Date you’ll switch to iD Mobile Tuesday 31st May before 5.30pm Wednesday 1st June (between 8am and 10pm) Tuesday 31st May after 5.30pm to Wednesday 1st June before 5.30pm Monday 6th June (between 8am and 10pm) Wednesday 1st June after 5.30pm to Monday 6th June before 5.30pm Tuesday 7th June (between 8am and 10pm) Thanks,The iD Mobile Community Team
We’re thrilled to announce that iD Mobile is now a Which? Recommended Provider for MobileNetworks in 2020! Which? Is an independent consumer champion that advises customers nationwide on the bestbrands and services to trust across a huge range of industries.We’re delighted to be a Which? Recommended Mobile Network Provider, having outperformedbigger networks on signal reliability, download speeds, customer service and value for money. Thatmeans when you buy from us, whether it’s a new handset, new SIM or simply an upgrade, you knowyou’re going to get a smooth, reliable service from the moment you order and beyond. We strive to give every single person that chooses iD Mobile the best network service possible,because you should be able to count on your phone whenever you need it. So, we love to hear thatour customers are enjoying using our service. We love helping you, our iD Community Members andcustomers, find your perfect phone and make the most of it with a service you can always rel
Happy New Year!A big welcome to both our brand-new Community members and those returning after the festive period.This is the place to find all your handy help and support content on all things iD Mobile, but it’s also a perfect place to get chatting to loads of other brilliant people, too! It’s these two pillars that make the Community what it is, and we can’t wait to show you what we’ve got planned in 2022. But first, let’s take a look back on some of the biggest, most exciting changes we made last year.We think you’ll agree, the iD Community has never looked stronger:In early 2021, we separated the Help & Support hub from Community posts and packed it full of new and updated content. It’s now easier than ever to find the answers you need! We completely redesigned the homepage with a more vibrant colour scheme, eye catching banners and a style that’s uniquely ‘us’. This is a Community unlike any other, and now our homepage shows it. We’ve streamlined our Community categories. Whe
Hi Everyone,We're aware of an issue where some customers have been sent an outstanding balance notification in error.If you have received this notification but have recently made full payment for your recent iD Mobile bill, either by Direct Debit or manual payment, please disregard this notification.You can check your balance by either calling 7777 from your iD Mobile phone, or check on the iD Mobile app.We are sorry for any inconvenience caused.Emil
Due to a technical issue, our iD Mobile app and My Account online are currently unavailable. Live Chat is closed and our Sales and Customer Services teams are unable to access customer account information at the moment. Our technical team are working hard to fix the issue and should be up and running again soon. We apologise for any inconvenience this might cause.
COVID-19 (Coronavirus) Update 2021Our customers, colleagues and iD Community are central to what we do. COVID-19 (Coronavirus) has created uncertainty that challenges our daily lives and reminds us of the need to keep in contact with friends and loved ones. Here at iD Mobile, we want to assure you that we’re doing everything we can to keep you connected. What we’re doing to support you, our iD customers: Unlimited calls, texts and data for NHS staff: To show our enormous gratitude to all NHS workers, we’re offering a free upgrade to unlimited data, calls and texts for NHS staff until 30 April 2021. If you work for the NHS, head over to our online form and register with your NHS email address and iD Mobile number. If you registered for the NHS staff offer last year, you’ll automatically be added to the promotion starting from 15 February and will receive a confirmation text once the offer has been applied. Unlimited data for disadvantaged child
We’re aware that there may be some issues affecting customers’ ability to make Wi-Fi calls (on Wi-Fi Calling compatible handsets). We’re working with our network partner to resolve this ASAP and will update this post with any further updates on the issue. Your ability to make calls, send texts and use your data over the 4G/3G network are not affected. We apologise for any inconvenience caused.
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