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App shows incorrect minute allowance

  • 30 January 2021
  • 3 replies
  • 53 views
L
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My monthly allowance is 1000 minutes but the app says it is 500 minutes.  I got a text saying I had used 80% of my minute allowance which is why I checked in  the app,  I have not been notified of a reduction to my minute allowance and have not changed anything.  My sister is on the same plan and her minute allowance has changed in the app as well.  Why?

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Best answer by Michelle 2 February 2021, 15:34

Hi @lowthv 

 

We are pleased you have managed to speak with our Live Chat Team and they have helped.

If you do require any further assistance please do let us know.

 

Thanks

 

Michelle 

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Michelle
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Userlevel 5
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Hi @lowthv 

 

Have you recently changed plans or your Direct Debit dates?

 

Michelle 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
L
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No I haven't changed anything. I did eventually get a live chat with I'd. I think there has been an error in the app as it always showed 1000 minutes but I checked the original paperwork and it says 500 mins. Who knows! I always thought it was 1000 mins. I was wrong . My sister had the same!!

Michelle
Rank
Userlevel 5
Badge +8

Hi @lowthv 

 

We are pleased you have managed to speak with our Live Chat Team and they have helped.

If you do require any further assistance please do let us know.

 

Thanks

 

Michelle 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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