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iD Mobile
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This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so that your fellow members can find and answer it.

To help others help you, try and include as much info as possible in your question, including your handset type (if applicable).

If you can't find your post after it’s been moved, you’ll be able to see it by clicking the ‘Topics’ category in your profile menu (to get there, click your username in the upper right-hand corner).

Got a question? Then go ahead and post it below!

243 replies

T
Rank

Hi @thedods.

Welcome to the Community!

Are you able to call people without any issues?

Have you ported your number over to iD Mobile recently?

It may be worth testing your SIM in a different handset to see if that makes a difference.

We’ll advise further once you get back to us.

Kash

I could make calls just fine. I've had the sim for about a year.  The aim seems fine I'm other handsets but certain people still can't call me. 

G
Rank

I have just upgraded my iDmobile account and received an email from the sales team to call them on this number 02071391397.

I have been trying since 9am yesterday and they are not taking calls at this time. How do I complete the upgrade or can I cancel it?

Kash
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Hi @garryg,

The team are available between 9.30am-4.30pm on 0207 1391 397 Monday-Friday.

If you require further assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
G
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Nope, they are still not taking calls. Three days now!

Kash
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Hi @garryg,

I have called the number to test and have experienced no issues.

Please can you advise if you are still struggling with getting through?

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
G
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No I have given up. I will wait until my renewal date and shop around elsewhere. Your service is not good enough after being a customer for several years.

Tom
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Hi @garryg 

 

I’m sorry you feel that way, I can only advise to attempt the number again at your earliest convenience.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
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I have just got a new iPhone 15 on id mobile. Snap chat will only work on WiFi not on mobile data. I have tried the fixes I found on google

Kash
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Userlevel 7
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Hi @Abiark,

Welcome to the Community!

Please can you check your permission settings and also if adult content is disabled?

I came across another user that had a similar issue with an app and adult content was preventing it.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
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Will an iDmobile pay monthly SIM work in a Doro 7030  phone?

Tom
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Hi @asfb 

 

Unfortunately the Doro 7030 is not on our supported devices list, sorry.

 

https://www.idmobile.co.uk/help-and-advice/approved-handsets

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
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Well that’ll be NO SALE then!

Swearengen_1964
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I have a Sim only deal and want to change to a package with more data.  Will I keep my existing Sim?  Thanks.

Lorraine Steel
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Hi, I am new to iD and to this forum. I have 2 questions I need help with please. 1. I recently ported my mobile number but in my device info it is showing the number iD issued me and not my correct number, how do I rectify this?  2. My new phone is the iphone 15 & anytime I send an SMS text i get a notification that “Message Send Failure” even although the text has been received. How can I fix this?

andewhite
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Hi, I am new to iD and to this forum. I have 2 questions I need help with please. 1. I recently ported my mobile number but in my device info it is showing the number iD issued me and not my correct number, how do I rectify this?  2. My new phone is the iphone 15 & anytime I send an SMS text i get a notification that “Message Send Failure” even although the text has been received. How can I fix this?

I’d suggest doing a NETWORK RESET @Lorraine Steel. 
The iOS user guide for your iPhone 15 should explain exactly how to do this.  

Lorraine Steel
Rank

Hi, I am new to iD and to this forum. I have 2 questions I need help with please. 1. I recently ported my mobile number but in my device info it is showing the number iD issued me and not my correct number, how do I rectify this?  2. My new phone is the iphone 15 & anytime I send an SMS text i get a notification that “Message Send Failure” even although the text has been received. How can I fix this?

I’d suggest doing a NETWORK RESET @Lorraine Steel. 
The iOS user guide for your iPhone 15 should explain exactly how to do this.  

Thanks, this didn’t work for me

 

Kash
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Userlevel 7
Badge +7

Hi @Lorraine Steel,

Welcome to the Community!

I would advise to ensure the number is updated in your settings under iMessage,Facetime and Phone.

If you still have issues, please try removing the SIM and leaving the handset off for a few minutes. You can then reinsert the SIM and restart the handset.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
TonyG
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I'm in Fuerteventura and cannot receive it make calls. My roaming and international calls setting is on. All I get is "the call cannot be placed as the client is not available"

 

What's going on?

M
Rank
Userlevel 1

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so that your fellow members can find and answer it.

To help others help you, try and include as much info as possible in your question, including your handset type (if applicable).

If you can't find your post after it’s been moved, you’ll be able to see it by clicking the ‘Topics’ category in your profile menu (to get there, click your username in the upper right-hand corner).

Got a question? Then go ahead and post it below!

 

 

I have had problems for around 18 hours now. My phone just says ‘No Sim, No Network’. I cannot make calls or send SMS. 

Tom
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Userlevel 7
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Hi @TonyG 

 

I’m sorry to hear this, are you able to access other services?

 

Are you able to call other people or unable to call anybody at all?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
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Userlevel 1

Hi,

I purchased a replacement SIM card from Currys yesterday and now it all works. However, having problems with Voicemail at the moment. Have turned off Voicemail toggle and will turn on tomorrow.

Cheers,

 

Paul 

Tom
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Userlevel 7
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Hi @mitchus925 

 

Three UK are having some network issues at the moment, they are working on a fix but unfortunately have no ETA, apologies for any inconvenience caused.

 

The app and website may also be affected separately to this.

 

Thank you for your patience with this.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
Rank
Userlevel 1

I am trying to change the voicemail number on my Android. This is currently set at +447782333129. I want to change it to the ID voicemail number of +447782333123. My phone won’t allow me to change it. Therefore I cannot use ID voicemail. 

 

To overcome this, I have changed my call forwarding numbers, but the phone takes too long for the voicemail to kick in.

 

Can anyone help please? 

 

 

Tom
Rank
Userlevel 7
Badge +4

Hi @mitchus925 

 

This is an issue we’re aware of at the moment and we’re trying to fix it, to access voicemails, it may be best to dial “123” directly.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
D
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Hello I had a sim only deal of £18 with ID mobile and my own phone (having purchased it over two years with ID mobile) Unlimited data, calls texts. I was out of contract so could cancel anytime.

However I needed to get a new I phone 15 urgently as lost previous phone.

I looked at the ‘upgrade’ packages with ID mobile but these were very expensive for the purchase of the phone and the offer did not have unlimited data - so any “upgrade” package (not sure why they call it an upgrade - in real terms, it’s not). I forget the exact amount but it was around £68-£70

As I was not under contract any longer with ID mobile - so thought I would shop around.

Uswitch showed a great package - unlimited everything and a new I phone 15 blue for £38 a month - two years. (much cheaper than I had been quoted from ID mobile in a like-for-like). 

I thought - Great - I will cancel my ID mobile and move to this account and then get a PAC code to keep my number.

However, when I clicked through to the details from Uswitch I saw that this great new deal was actually with also with ID Mobile.

So I called ID mobile and explained and asked if they could match this offer for existing customers.

I was told no. And quoted that much higher price.

I did say why are new customers via Uswitch getting so much more of a better deal than existing and loyal customers. Seems wrong. Over two years the price would be around £700 more. But the sales person said she couldn’t help further.

Needing the phone urgently, I went ahead with the Uswitch/ID mobile deal. It was £38 a month - tiny upfront fee - great all arrived with me yesterday. SO now I have two accounts with ID mobile.One with the old number - and one with the new number. Of course I just require one account.

Here is the problem. I would like to keep my old number, I requested the PAC code from ID mobile and I have that.

I have the full joining instructions now for my new account with ID mobile

However when I try and do the ‘PAC code keep number mechanism’ it tells me I cannot keep a number that is from the same provider.

I can see why ID mobile would do this for business reasons - but it doesn't seem very fair to existing customers.

Is there any way I can do this - keep my old number, close my old account with ID mobile and keep only the  new one??

The only way I could see this perhaps working is if I get the PAC code - go to another sim only provider like Vodaphone or 02 - with no contract, cancel anytime, cheap sim.  Move my number to them. Then leave them as soon as possible, get a PAC code and then transfer my number (from 02 or whoever)  to my new  ID mobile account. 

I think this could work - but its a huge fuss to go through.

 

The other option is just to cancel my old account with ID mobile and have a new number - but this is problematic for work reasons and stationary printing etc.

Anyone any ideas - or better still, ID Mobile, can you help.

Many thanks

 

DAWNTA

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