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not receiving text messages

  • 2 September 2020
  • 65 replies
  • 7432 views
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65 replies

D
Rank

Hi Ryan,

 

It’s just automated text messages from companies etc. 

Ryan
Rank
Userlevel 6
Badge +10

Hi @smokieUK,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

Ryan

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Kash
Rank
Userlevel 7
Badge +7

@Megan.yeo,

 

Have you tried resetting your network settings?

I would also check to make sure that you have all the correct network settings.

 

 

Kash

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Mohsin
Rank
Userlevel 6
Badge +4

Hi @MarianB 

We will send you a Private Message now so we can assist with this. To view the message, simply click on your Profile on the top right and select Private Messages.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Ryan
Rank
Userlevel 6
Badge +10

Hi @Dezzick3,

Thanks for getting back in touch with us. We’ll shortly send you a Private Message to your Community account so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
Mohammed
Rank
Userlevel 7
Badge +10

Hello @Kamilaa15

We’ve already picked this up via PM and will investigate there.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
C
Rank

Hi, I’m having the same issue. I was already with ID and just upgraded. I transferred the number and activated the sim as requested. I can make and receive calls, I can send and receive iMessages but I can’t send or receive texts. I tried live chat but no one responded and I waited hours. Can someone help ASAP please?

Devadathan Balakrishnan
Rank

I  have the same issue. I could not receive OTP  SMS text message from only international bank have raised a case and the case officer said it can happen time to time. Is this been resolved to  anyone

Millmax20068
Rank

I have the same issue, I upgraded my phone and swapped the sim card now im having issues sending and receiving text msg. Everything else is fine.

Sean Cragg
Rank
Userlevel 1

Hi I’m having the exact same issue after i switched from vodafone. I’m doing the live chat conversation but literally getting replies once every 24 hours if that. Please can someone let me know how to resolve this, it’s getting ridiculous now😫

 

Did you manage to get this sorted I'm having this problem now. I also have just switched from Vodafone 

Amber Harlow
Rank

@Michelle its not been resolved and still suffering

Hi Sajeesh, I’ve got this problem now. Can’t get into any of my banks because I’m not receiving the verification code!! Did you ever get it sorted out?! 

Michelle
Rank
Userlevel 5
Badge +8

Hi @kiraabrennan 

 

This issue should now be resolved. 

If you are still experiencing problems please let us know and we’ll send you a PM. 

 

Michelle

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
G
Rank
Userlevel 1

We are also having the same issue with SMS, there are 6 of us that use iD Mobile and we are all having SMS issues today

terrywebbs
Rank
Badge +10

@Geof 

Mine just started working now!!! I am in the South West

Rory
Rank
Userlevel 5
Badge +6

Hi @Amber Harlow, I’d recommend contacting the Facebook, Twitter or Live Chat teams so they can take a look at your account.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Will
Rank
Userlevel 6
Badge +8

Hi @BOSS91,

 

Have you tried powering down the handset for 10 minutes and removing the SIM card?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank

I’m facing this issue too, iMessaging is not working on my phone. When I go to messaging and tap on my number, it won't let me check it. 

iMessage is activated for my iCloud ID (my email address) however it woundn’t work for my phone number. 

I've tried many troubleshooting methods including the ones on apple support website, I also contacted apple support and they advised I contact ID Mobile, ID Mobile’s customer service has proven useless so far. 

Strangely I am receiving texts from my contacts, or from other ID mobile numbers, but I can’t receive any SMS from companies like NHS, Microsoft for login verification 

Using iPhone 11 with up to date iOS on the date of this post. 

BOSS91
Rank

Yes 

A
Rank
Userlevel 1

Yes one-time password. 

H
Rank

I’m having the same problem. I’ve just switched over from Vodafone and not reviving one time passcode text messages from banking, etc. I’ve have tried restarting my phone, taking sim out, turning I message off and on. Made sure in settings that my number is correct and nothing has worked! 

Mohammed
Rank
Userlevel 7
Badge +10

Hi I’m having the exact same issue after i switched from vodafone. I’m doing the live chat conversation but literally getting replies once every 24 hours if that. Please can someone let me know how to resolve this, it’s getting ridiculous now😫

 

Did you manage to get this sorted I'm having this problem now. I also have just switched from Vodafone 

The problem I had was I wasn't getting activation codes from WhatsApp and banking app. But after a couple of days it sorted if self out

Glad to hear it sorted itself out!

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Brian Tayler
Rank

Also having this issue after upgrading to a new device this week - haven’t moved provider and everything worked right up to the minute before I swapped the SIM over.

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Alexander 987 

We will send you a Private Message so we can help with this. To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
NothappywithID
Rank

Hi @kiraabrennan 

 

This issue should now be resolved. 

If you are still experiencing problems please let us know and we’ll send you a PM. 

 

Michelle

How do we let you know. You’re not contactable. Advance to 7.5.23 and I’m having the same problem.

Ryan
Rank
Userlevel 6
Badge +10

Hi @Hwhite,

I am sorry to hear about this issue. We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.

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