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not receiving text messages


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65 replies

Amber Harlow
Community Member
  • Community Member
  • 0 replies
  • May 23, 2022
sajeesh wrote:

@Michelle its not been resolved and still suffering

Hi Sajeesh, I’ve got this problem now. Can’t get into any of my banks because I’m not receiving the verification code!! Did you ever get it sorted out?! 


Rory C
iD Mobile Employee
  • iD Mobile Employee
  • 1684 replies
  • May 24, 2022

Hi @Amber Harlow, I’d recommend contacting the FacebookTwitter or Live Chat teams so they can take a look at your account.

 

Thank you,

Rory


Sean Cragg
Community Member
  • Community Member
  • 0 replies
  • October 19, 2022
Kamilaa15 wrote:

Hi I’m having the exact same issue after i switched from vodafone. I’m doing the live chat conversation but literally getting replies once every 24 hours if that. Please can someone let me know how to resolve this, it’s getting ridiculous now😫

 

Did you manage to get this sorted I'm having this problem now. I also have just switched from Vodafone 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • October 24, 2022

@Dezzick3,

Can you please provide us with further information about the issue that you are having?

 

Kash


Sean Cragg
Community Member
  • Community Member
  • 0 replies
  • October 24, 2022
Sean Cragg wrote:
Kamilaa15 wrote:

Hi I’m having the exact same issue after i switched from vodafone. I’m doing the live chat conversation but literally getting replies once every 24 hours if that. Please can someone let me know how to resolve this, it’s getting ridiculous now😫

 

Did you manage to get this sorted I'm having this problem now. I also have just switched from Vodafone 

The problem I had was I wasn't getting activation codes from WhatsApp and banking app. But after a couple of days it sorted if self out


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • October 28, 2022
Sean Cragg wrote:
Sean Cragg wrote:
Kamilaa15 wrote:

Hi I’m having the exact same issue after i switched from vodafone. I’m doing the live chat conversation but literally getting replies once every 24 hours if that. Please can someone let me know how to resolve this, it’s getting ridiculous now😫

 

Did you manage to get this sorted I'm having this problem now. I also have just switched from Vodafone 

The problem I had was I wasn't getting activation codes from WhatsApp and banking app. But after a couple of days it sorted if self out

Glad to hear it sorted itself out!

Mohammed


Brian Tayler
Community Member
  • Community Member
  • 0 replies
  • January 18, 2023

Also having this issue after upgrading to a new device this week - haven’t moved provider and everything worked right up to the minute before I swapped the SIM over.


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • January 19, 2023

Hey @Brian Tayler,

Can you clarify.

If I understand correctly, you upgraded phones and now services are not working?

You should still be using the same SIM card as we don’t send out SIM cards with upgrades to handsets.

Or did you upgrade to a SIM only and buy your phone phone?

Check if the new SIM you got is active as well as testing the old.

Mohammed

 


Devadathan Balakrishnan
New
 Contributor

I  have the same issue. I could not receive OTP  SMS text message from only international bank have raised a case and the case officer said it can happen time to time. Is this been resolved to  anyone


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • July 30, 2023

Hi @Devadathan Balakrishnan,

Welcome to the Community!

if it’s an international number we would advise that you contact them to ensure that they are using the country code.

Kash


Devadathan Balakrishnan
New
 Contributor

Hi @Kash 

 

Yes they are using 044 before the number and I used to get the notificattions until I used to new iPhone with the same sim from ID.

 

Thanks

Deva


Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8193 replies
  • July 31, 2023

@Devadathan Balakrishnan,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash


NothappywithID
New
 Contributor
Michelle wrote:

Hi @kiraabrennan 

 

This issue should now be resolved. 

If you are still experiencing problems please let us know and we’ll send you a PM. 

 

Michelle

How do we let you know. You’re not contactable. Advance to 7.5.23 and I’m having the same problem.


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12444 replies
  • November 7, 2023
NothappywithID wrote:
Michelle wrote:

Hi @kiraabrennan 

 

This issue should now be resolved. 

If you are still experiencing problems please let us know and we’ll send you a PM. 

 

Michelle

How do we let you know. You’re not contactable. Advance to 7.5.23 and I’m having the same problem.

Just start chatting online at https://idmobile.co.uk/live-chat (works via a popup window in your browser). 
The iD agents work until 8pm time on weekdays. 


Tom B
iD Mobile Employee
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  • iD Mobile Employee
  • 8434 replies
  • November 8, 2023

Hi @NothappywithID 

 

We’ve seen your other post and responded there.

 

Tom