not receiving text messages

Hi Sajeesh, I’ve got this problem now. Can’t get into any of my banks because I’m not receiving the verification code!! Did you ever get it sorted out?! 

Hi @Amber Harlow, I’d recommend contacting the Facebook, Twitter or Live Chat teams so they can take a look at your account.

Thank you,

Rory

Did you manage to get this sorted I'm having this problem now. I also have just switched from Vodafone 

@Dezzick3,

Can you please provide us with further information about the issue that you are having?

Kash

The problem I had was I wasn't getting activation codes from WhatsApp and banking app. But after a couple of days it sorted if self out

Glad to hear it sorted itself out!

Mohammed

Also having this issue after upgrading to a new device this week - haven’t moved provider and everything worked right up to the minute before I swapped the SIM over.

Hey @Brian Tayler,

Can you clarify.

If I understand correctly, you upgraded phones and now services are not working?

You should still be using the same SIM card as we don’t send out SIM cards with upgrades to handsets.

Or did you upgrade to a SIM only and buy your phone phone?

Check if the new SIM you got is active as well as testing the old.

Mohammed

I  have the same issue. I could not receive OTP  SMS text message from only international bank have raised a case and the case officer said it can happen time to time. Is this been resolved to  anyone

Hi @Devadathan Balakrishnan,

Welcome to the Community!

if it’s an international number we would advise that you contact them to ensure that they are using the country code.

Kash

Hi @Kash 

Yes they are using 044 before the number and I used to get the notificattions until I used to new iPhone with the same sim from ID.

Thanks

Deva

@Devadathan Balakrishnan,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

How do we let you know. You’re not contactable. Advance to 7.5.23 and I’m having the same problem.

Just start chatting online at https://idmobile.co.uk/live-chat (works via a popup window in your browser). 
The iD agents work until 8pm time on weekdays. 

Hi @NothappywithID 

We’ve seen your other post and responded there.

Tom