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How to talk to someone at ID

  • 28 August 2020
  • 38 replies
  • 9831 views
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38 replies

Will
Rank
Userlevel 6
Badge +8

Hi @Claire555,

 

If it’s to reestablish a preexisting Direct Debit, and you’re the account holder, we can help you right here. Just confirm those things and we’ll drop you a Private Message.

 

Also, have you got the iD Mobile App? If so, you can set a Direct Debit up through that.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Claire555
Rank
Userlevel 1

Hi I have just paid for six months again. I did this in April after receiving the threatening letter that if I did pay it would result in court action etc. But there was an automated number on that letter so I was finally able to pay. I haven't received that letter this time, just the emails to say I haven't paid. I really thought your call centres would be open now but COVID-19 is still the reason I can't speak to anyone. So I have paid another six months but I would be grateful to set up a DD so I don't have to keep doing this. Is anyone able to call me or email me and help me do this?

Ryan
Rank
Userlevel 6
Badge +10

Hi @Claire555,

If you are wanting to set up a Direct Debit with the same details as previously used then we can help, you mentioned that this is for your stepson but are you the account holder? If so, let us know and we’ll issue you with a PM to help further.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
Claire555
Rank
Userlevel 1

I would like to talk to someone at ID I need to set up a DD. I can't log in as the phone is for my step son. I don't understand why you are still using COVID-19 as an excuse to not have anyone available. This is poor customer service! 

Kevin
Rank
Userlevel 4
Badge +10

Hi @Shah2929 

A blue button should pop up when you’re on the contact us page of our website: https://www.idmobile.co.uk/help-and-advice/contact-us

If you could let us know the full postcode for the area to which you’re having coverage issues though, we can investigate and troubleshoot matters like that for you here.

S
Rank

Where is the online chat Icon ??

S
Rank

Hi i need to talk to someone about my Id account as i am getting an intermittent signal, on a side note you have made it real difficult for customer to contact you not everyone is tech savvy very poor

Ryan
Rank
Userlevel 6
Badge +10

Hi @Milesmuso,

I can see that my colleague Mohammed has replied to your other post. We’ll send you a PM now anyway just in case you do need support with this still as ports should only take 2 working days to fully complete.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
Milesmuso
Rank

Hi 

Live Chat is not available, in fact there's no link to it anywhere on the website, so I'm writing this in the hope that someone will answer. 

 

I am trying to port my old number to my new ID account. I have uploaded a PAC code as required, but I'm still on the numberassigned to my new SIM. Its been 4 days now, and I have no idea if the PAC has been accepted. I'm waiting for a call about a work contract, which I'll lose if I can't be contacted.

 

Please will somebody get in touch. 

S
Rank

Sorted now. Ironically the online chat became available within about 5 minutes of my posting this message! 🙄

Kevin
Rank
Userlevel 4
Badge +10

Hi there @Slimfastjohn 

We’ll send you a private message here now so that we can help you with that PAC request.

If you could get back to us there, we’ll get that sorted for you.

Thanks.

S
Rank

I need to speak to someone from id too but there's still no live chat. I need a pac code to take my number to another network but you've sent me an expired code. Can you help here? Thanks 

Will
Rank
Userlevel 6
Badge +8

Hi @Oliver Beeston,

 

You can speak to us here if you like. What is it you require assistance with?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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