I am having problems getting in contact with ID through the customers service is there a way to talk to someone over the phone.
Best answer by Will
View originalI am having problems getting in contact with ID through the customers service is there a way to talk to someone over the phone.
Best answer by Will
View originalHi
We have customer service here on the iD Mobile community, the live chat and our social media platforms.
Have you already submitted a port to us? If so, you wouldn’t be able to request a port twice.
Are you getting an error on the form? Have you made sure your transaction number begins with a 4?
Tom
I can’t find transaction number anywhere so am unable to use my old number which is for work! I am not able to speak to anyone either and am wondering if I have made a bad decision by trying to transfer over to ID mobile. Can anyone provide a contact number for the company. Many thanks.
Managed to speak to somebody using Facebook messenger
I can’t find transaction number anywhere so am unable to use my old number which is for work! I am not able to speak to anyone either and am wondering if I have made a bad decision by trying to transfer over to ID mobile. Can anyone provide a contact number for the company. Many thanks.
My PAC code isn’t being excepted the is no live chat why is there no customer service with ID?
Agent my phone is not able to make calls no network got 2 messages ref a activating a new sim card that I've never asked for and I haven't got a new sim card I don't get it please help
My phone is not working phone calls not available no network got 2 texts messages ref a new sim being activated I never asked for this and haven't got a new sim ?
My phone is not working phone calls not available no network got 2 texts messages ref a new sim being activated I never asked for this and haven't got a new sim ?
I'm trying 2 get in touch with IDmobile ,customer service, + I've been trying for 3 days. It is costing me ,+ I think this situation is atrocities. I have had 2 speak with other, customer service + it was very easy. Why is trying 2 get in touch with immobile customer service, so hard. 3 days of being told 2 do this ,do that. +all its done is nothing.. ,but cost me.
Hey
All of our contact methods to reach us are free. We’re currently an online first channel and no customer service should cost you for getting in touch.
As
Mohammed
I'm trying 2 get in touch with IDmobile ,customer service, + I've been trying for 3 days. It is costing me ,+ I think this situation is atrocities. I have had 2 speak with other, customer service + it was very easy. Why is trying 2 get in touch with immobile customer service, so hard. 3 days of being told 2 do this ,do that. +all its done is nothing.. ,but cost me.
Okay
In my experience, the best way of contacting iD Mobile is through their social media customer support team via facebook (with Messenger), or Twitter (by DM (direct message)).
Out-of-hours messages left on facebook or Twitter are handled when the iD social media team next start work - anyway, good luck.
🤞
I'm trying 2 get in touch with IDmobile ,customer service, + I've been trying for 3 days. It is costing me ,+ I think this situation is atrocities. I have had 2 speak with other, customer service + it was very easy. Why is trying 2 get in touch with immobile customer service, so hard. 3 days of being told 2 do this ,do that. +all its done is nothing.. ,but cost me.
Hi
If you’re still having trouble after that, just drop us a line here.
Thank you,
Rory
Since I have had a mobile of you, mobile itself is fine but having problem when out not being able to use internet no network connections. That's why I have not used that much data it keeps saying no network.
Type the word “Agent” when chatting to the chatbot and you will be connected to a live agent.
Hello, I urgently need to speak to someone about my account the Chat Bot is not helping at all.
Sorry to hear this,
Thank you,
Rory
I originally asked for my bill date to be the 19th of each month and it's not, its beginning or mid month. The reception is awful in most places. And I was told after 3 months I could get a handset and the app is saying it's too early in my contract to get one.
Hi
Thank you,
Rory
I also want to speak to an advisor. Not via chat , via phone. I wasnt told when I started with idmobile that I'd never be able to speak to someone. Yet they were quick enough to call me to sell me the contract.
Hi
You can find out further information on how to return your order via the link below:
Returns & Cancellations | Help & Advice | iD Mobile Network
If you do still require help, we have also sent you a private message.
To view the message sent. Simply click on your profile icon in the top right, then go to your private messages.
Thanks.
Michelle
I need to speak to someone about returning my phone, I have tried always and if no one gets in touch I will take this further as its an infringement on my consumer rights. I do not want this new phone and I need to know how I go about changing it or returning it...
Hello
We’ll send you a PM now so we can sort this.
Just to confirm, we can only re-set this up if the account details are the same.
Mohammed
I can’t do anything as i can’t log in. i am the account holder but i don’t have the mobile as its for my step son. I can’t remember my password and i just need to speak to someone. Can someone from ID email me so i can call them??
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