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How to talk to someone at ID

  • 28 August 2020
  • 38 replies
  • 9827 views
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38 replies

S
Rank

Hi i need to talk to someone about my Id account as i am getting an intermittent signal, on a side note you have made it real difficult for customer to contact you not everyone is tech savvy very poor

S
Rank

Where is the online chat Icon ??

Bexmoynes01
Userlevel 1

I originally asked for my bill date to be the 19th of each month and it's not, its beginning or mid month. The reception is awful in most places. And I was told after 3 months I could get a handset  and the app is saying it's too early in my contract to get one. 

Rory
Rank
Userlevel 5
Badge +6

Sorry to hear this, @Bexmoynes01. I’ve just dropped you a private message so we’ll take it from there.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Claire555
Rank
Userlevel 1

Hi I have just paid for six months again. I did this in April after receiving the threatening letter that if I did pay it would result in court action etc. But there was an automated number on that letter so I was finally able to pay. I haven't received that letter this time, just the emails to say I haven't paid. I really thought your call centres would be open now but COVID-19 is still the reason I can't speak to anyone. So I have paid another six months but I would be grateful to set up a DD so I don't have to keep doing this. Is anyone able to call me or email me and help me do this?

Martin Ayre
Rank
Userlevel 1

My phone is not working phone calls not available no network got 2 texts messages ref a new sim being activated I never asked for this and haven't got a new sim ?

Martin Ayre
Rank
Userlevel 1

My phone is not working phone calls not available no network got 2 texts messages ref a new sim being activated I never asked for this and haven't got a new sim ?

 

Martin Ayre
Rank
Userlevel 1

Agent my phone is not able to make calls no network got 2 messages ref a activating a new sim card that I've never asked for and I haven't got a new sim card I don't get it please help 

Claire555
Rank
Userlevel 1

I can’t do anything as i can’t log in. i am the account holder but i don’t have the mobile as its for my step son. I can’t remember my password and i just need to speak to someone. Can someone from ID email me so i can call them?? 

Derek Fisher
Rank

I can’t find transaction number anywhere so am unable to use my old number which is for work! I am not able to speak to anyone either and am wondering if I have made a bad decision by trying to transfer over to ID mobile. Can anyone provide a contact number for the company. Many thanks.

1
Rank

Hello, I urgently need to speak to someone about my account the Chat Bot is not helping at all. 

WelshPaul
Rank
Userlevel 8
Badge +6

Type the word “Agent” when chatting to the chatbot and you will be connected to a live agent.

Milesmuso
Rank

Hi 

Live Chat is not available, in fact there's no link to it anywhere on the website, so I'm writing this in the hope that someone will answer. 

 

I am trying to port my old number to my new ID account. I have uploaded a PAC code as required, but I'm still on the numberassigned to my new SIM. Its been 4 days now, and I have no idea if the PAC has been accepted. I'm waiting for a call about a work contract, which I'll lose if I can't be contacted.

 

Please will somebody get in touch. 

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