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What to do if your new SIM isn’t working.

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449 replies

JohnnyP78
Rank

Hello, I don’t know if anyone can help with this, I’m totally baffled. I ordered a new sim for my dad to go in his Nokia 110 4g phone. However, it says sim not recognised. I tried the sim in my old iPhone 6s and it works fine and is activated. I’ve now tried my own ID sim in my dad’s Nokia and it also works fine! Any ideas before I order another sim for him?

thanks

 

Ruby McGrath
Rank

It’s a brand new phone it come with the SIM card 

M
Rank

Hi,

Thanks for response 

I did a call to Carphone Warehouse and they told me to contact ID mobiles :)

So now I'm waiting in queue on live chat 

If you can help me from your end I would appreciated 

 

Ok so I been told that my sim card haven't been activated from ID site and I have to wait 48h to received email with activation 

Can you please check my account if this is a case 

 

Thank you

 

 

 

E
Rank

Got a new first sim for Id Mobile. I can phone out but can’t phone in as ‘number not recognised’. On the about phone section in android it says mobile number unknown. How do I get this resolved as without the number being recognised I can’t register the android app. Also ‘live chat’ doesn’t work. Thanks.

Ruby McGrath
Rank

I’ve just received my sim and it’s not working on my new iPhone 13 pro max 

Your new iPhone might be the problem. 
Have you tried your just arrived iD SIM in another phone?

It’s a brand new phone it come with the SIM card 

Kash
Rank
Userlevel 7
Badge +7

Hi @James Buller,

Welcome to the Community!

It sounds like you need a replacement SIM card.

You can collect one from your local Curry’s store or we can get one sent.

Please let us know and we can PM you if required.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
E
Rank

I’ve been sent a pm that I cannot read as I cannot log in, even though my registration was accepted and activated. Keeps coming up with something wrong with my information. This is so frustrating.

andewhite
Rank
Userlevel 8
Badge +9

Your new iPhone might be the problem. 
Have you tried your just arrived iD SIM in another phone?

It’s a brand new phone it come with the SIM card 

Okay @Ruby McGrath, unfortunately even new things sometimes don’t work properly.

Does the iD SIM work in another phone?

If your SIM works OK in another phone, you’re new iPhone might be faulty. 
If the new SIM doesn’t work in another phone, then you probably need to ask iD for a replacement SIM.

Good luck.

Rufus Grits-Pound
Rank

I have a new ID SIM card and it will not work, I have done all of the suggested actions and still no look. The phone it is in had an ID sim in it previously and I am in the same house and so it should work. 

Mohammed
Rank
Userlevel 7
Badge +10

Hey @macieksee 

Sure, we can check this for you.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Rufus Grits-Pound
Rank

That is not working. I would like to just cancel my new account this is ridiculous. 

Tom
Rank
Userlevel 8
Badge +4

Hi @EloiseW 

 

Please note in private messages we aren’t always active and can’t always respond quickly.

 

We’ll respond when possible.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Tom
Rank
Userlevel 8
Badge +4

Hi @Rufus Grits-Pound 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Tom
Rank
Userlevel 8
Badge +4

Hi @Lisa Herbert 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Tom
Rank
Userlevel 8
Badge +4

Hi @Luke Malone & @Toby McIntyre 

 

We believe the issue you’ve both had is unrelated to anything on this thread.

 

We're very sorry for any disruption, we are aware of the issue/outage and we are currently working on this as a high priority. We hope to have this resolved as soon as possible. Thank you for your patience with us.

 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
E
Rank

I just registered with id mobile and the middle of the sim card sent to me was damaged, when I examined it in detail, I realized that the chip part was broken. Really annoying

Mohammed
Rank
Userlevel 7
Badge +10

Hello @eke,

Sorry to hear that.

We can look at getting a replacement SIM card if you haven’t already had one sent out?

Please let us know if you still require this and we can message you to sort this. 

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
bonobo
Rank

Hi, I managed to lose my phone along with its ID sim-card.  I’ve got a new sim-card and activated it, but it seems to be taking a lot longer than the one hour advertised to start working.  I just wanted to check I didn’t need to register my sim-card as lost or stolen first.  I’ve got it in a oneplus 5T which I have previously used with ID with no problems.

Thanks for any help or advice.

Tom
Rank
Userlevel 8
Badge +4

Hi @EloiseW 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank

My number should have ported from 3 to yourselves today, I provided my PAC code and all the information you required but the switch does not seem to have worked.

My iPhone 13 is saying “NO SIM” I have tried other sims in my phone and they are seen and work in my phone, and I have tried the ID sim in other phones and they too show the “NO SIM” message, so I believe that there is an issue with the SIM that you have provided. 
 

Please advise how this can be resolved as until it is I am without a working mobile phone.

Many thanks Al

L
Rank

Ordered replacement sim for lost phone. I have since upgraded and activated sim but it still wont work.

Ruby McGrath
Rank

Your new iPhone might be the problem. 
Have you tried your just arrived iD SIM in another phone?

It’s a brand new phone it come with the SIM card 

Okay @Ruby McGrath, unfortunately even new things sometimes don’t work properly.

Does the iD SIM work in another phone?

If your SIM works OK in another phone, you’re new iPhone might be faulty. 
If the new SIM doesn’t work in another phone, then you probably need to ask iD for a replacement SIM.

Good luck.

Well I’ve just tried the new sim in the old phone and it still doesn’t work , even put the old sim back in the old phone and that works so it’s the sim that doesn’t work 

Tom
Rank
Userlevel 8
Badge +4

Hi @AlistairLang 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
CraigC42
Rank

I have just signed up and the Sim I received won’t work in any phones we have tried, please can someone help ?

andewhite
Rank
Userlevel 8
Badge +9

Well I’ve just tried the new sim in the old phone and it still doesn’t work , even put the old sim back in the old phone and that works so it’s the sim that doesn’t work 

Can you use the old SIM in the new iPhone 13 Pro Max?

If not, get a replacement SIM from iD - as per the “How do I get a replacement SIM card?” community FAQ article.

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