F.A.Q.

How do I cancel my iD Mobile plan without switching providers?

  • 17 February 2021
  • 54 replies
  • 12201 views
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54 replies

I
Rank
Userlevel 1

@Rory Can you please respond to the Live Chat? I am just waiting there and no one is responding! I don’t understand why is so difficult to contact you as a company. you are the customer support, therefore, need to provide the service which we are paying. Please let me know what number can I contact you if you are not going to respond on Live chat, I just need to finish this asap!!

I
Rank
Userlevel 1

@Rory Can you please respond to the Live Chat? I am just waiting there and no one is responding! I don’t understand why is so difficult to contact you as a company. you are the customer support, therefore, need to provide the service which we are paying. Please let me know what number can I contact you if you are not going to respond on Live chat, I just need to finish this asap!!

I
Rank
Userlevel 1

Hi Rory, I am trying through Live Chat but it is not connecting stating there is a high number of requests, try later. All I want is just to get over and done with this as soon as possible. Can you please help?

I
Rank
Userlevel 1

Hi Rory, I am trying through Live Chat but it is not connecting stating there is a high number of requests, try later. All I want is just to get over and done with this as soon as possible. Can you please help?

Rory
Rank
Userlevel 5
Badge +6

Hi @ilir, sorry to hear you’re leaving us. If you’re having trouble ending your plan through the iD Mobile app, the best thing to do would be to talk to our Live Chat team between 09:00 - 18:00 today.

Alternatively, if you want to take your number with you to a new network, you can just text PAC to 65075 from your iD Mobile SIM. When you give the PAC to your new network, this will automatically disconnect your iD Mobile line.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
I
Rank
Userlevel 1

I am trying to end my contract but when i follow the steps it doesn’t work. Can you please help me end my contract as I no longer wish to have a contract with you. thanks

Mohsin
Rank
Userlevel 6
Badge +4

Hi @mattpayne1 

We will send you a Private Message so we can assist with cancelling these numbers for you. To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
mattpayne1
Rank

No happy to loose the numbers. I have done some digging there are 4 numbers of the 6 that are out of contract. Do you want me to provide them?

Michelle
Rank
Userlevel 5
Badge +8

Hello @mattpayne1 

 

We can certainly help, just to confirm are you wanting to keep the mobile numbers attached to the contracts or are you happy to disconnect without keeping the numbers?

 

Michelle 

iD Mobile 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
mattpayne1
Rank

They should all be in my name. Can you contact me so we can discuss?

 

I really want this sorted

Mohammed
Rank
Userlevel 7
Badge +10

Hello @mattpayne1

Sorry to hear you’re having trouble here.

Are they all in your name?

Did you want to keep any of the numbers for these contracts?

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
mattpayne1
Rank

Please help.

 

I have 6 contracts with you but wish to cancel them. I have been trying to do so for ages. No one gets back to me. 

 

I am so tired of this. Please help

Mohsin
Rank
Userlevel 6
Badge +4

Hi @JaneTony6512 

We will send you a Private Message so we can look into this for you. To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank

I have disconnected my Mobile phone number 07862057945 it has been disconnected for 3 weeks and yet today on my bank statement you are claiming £55.96. could you email why this amount Tony.6512@yahoo.com 

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Valentinss1995,

Sorry to hear that. 

 

Have you tried logging into the iD App/account and clicking My Account > End my plan?

You can also text:

PAC to 65075 to get a PAC code

Or 

STAC to 75075 to get a STAC code

 

PAC is used to keep the number, STAC is when you don’t want to keep it.

 

Just give the code to your new network and it’ll cancel once processed.

 

If you’re still having trouble, please let us know here.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
V

Can someone please help me end my contract. I've been looking for a solution for days now and have no idea what to do!

Michelle
Rank
Userlevel 5
Badge +8

Hi @AD123 

 

We’ll send you a private message on here so that we can verify your details. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

 

Michelle 

iD Mobile 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
V

I would like to cancel my plan but cant get in touch with anyone, please someone help

A
Rank

I’d like to cancel my account but can’t get through on chat or telephone, please can you help me?

Will
Rank
Userlevel 6
Badge +8

We messaged you 2 hours ago as a private message @YediB.

 

If you need further assistance, just drop us a message saying what it is you need help with there, and we’ll pick it up as soon as possible.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
YediB
Rank

@Will 

No, i have not heard anything yet. I cannot call and cancel on the phone - could you help?

Will
Rank
Userlevel 6
Badge +8

Hi @YediB,

 

I see the wheels are already in motion now.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
YediB
Rank

hi @Will 

thanks - i look forward to hearing from you.

yedi

Will
Rank
Userlevel 6
Badge +8

Hi @YediB,

 

We’ll drop you a Private Message now to assist you with your cancellation.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
YediB
Rank

Hi, 

i cannot log in to my account because i dont have the sim card but i still want to cancel my plan.

thanks

yedi

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