Solved

PAC Code Problem

Show first post

41 replies

P
Rank

I have this problem. I am getting the PAC code from ID mobile, but it is starting with VUK! This is both in text message and the id mobile website. 

 

 

C
Rank

I cannot believe what a challenge it’s been to get the right PAC code. I should only take seconds. You texted me my incoming code multiple times so after being unable to get onto chat for several days and unable to reach anyone by phone, I eventually resolved it today on a chat query this morning but that chat took over an hour …. that’s completely unnecessary extra work for your already stretched staff when trading conditions are tough anyway. Getting it wrong so often (based on the number of issues mentioned in community chat) is burdening your team and alienating customers from wanting to use you in the future.  Consistently giving people the wrong PAC code won’t retain those people - it’ll just make it ore likely that they won’t use you in the future….  Just sort it out and get it right first time to avoid all these queries and frustration

A
Rank
Userlevel 3
Badge +5

Hi @CAll 

Please contact our live chat team who will be able to help you with this.

https://www.idmobile.co.uk/help-and-advice/contact-us

Thanks

Please do not message me directly, as this is currently not being monitored.
C
Rank

i cant log in - its not recognising this user name or the email address linked to the account so i can’t reset password either - can you publicly post the answer as so many seem to be having the same issue anyway - or can you email me directly rather than inside this community?

P
Rank
Userlevel 4
Badge +2

Hi @CAll 

You should be able to see this message in your inbox under your profile.

Thanks,

Pearl

I request not to message me directly, as this is currently not being monitored.
C
Rank

Hi where will i find the message?

 

P
Rank
Userlevel 4
Badge +2

Hi @CAll 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl

I request not to message me directly, as this is currently not being monitored.
C
Rank

I am also having exactly the same problem and unable to reach anyone at ID via phone or live chat. I have requested the code 3 times via text and each time ID is giving me the same PAC code I gave to port from EE earlier this week. Help??

P
Rank
Userlevel 4
Badge +2

Hi @oreynolds33 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl

I request not to message me directly, as this is currently not being monitored.
oreynolds33
Rank

hi, I am having the same problem, what was the solution, @AklimaRahman ?

cheers Ollie 

 

A
Rank
Userlevel 3
Badge +5

Hi @Coolio1081 

I have sent you a private message. 

Regards 

Aklima

Please do not message me directly, as this is currently not being monitored.
C
Rank

I’m having the same problem.  I’ve still got the Vodafone pac code on my Id mobile number. I want to transfer back to Vodafone and need an Id pac code. Can I be sent a private message with instructions with what I need to do. Thanks 

A
Rank
Userlevel 3
Badge +5

Hi @Angel_of-Harlem 

I have sent you a private message with more information. 

Regards 

Aklima 

Please do not message me directly, as this is currently not being monitored.
Angel_of-Harlem
Rank

Hi I'm having the same problem. Can someone help?

PavD
Rank
Userlevel 4
Badge +2

Hi @AJeffery76 
Welcome to the iD Community. 
I have sent you a direct message with some further information. 

Regards,

Pav

S
Rank

I’m having exactly the same issue!  anybody out there who can help.  I moved from EE and took my number to iD, reception is terrible so have taken a new EE contract out and am trying to port my number back, but iD are just giving me the original code I had from EE !  

Reply


Terms & Conditions
Why iD Mobile?